We performed a comparison between Kaseya VSA and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The training that we received was quite good."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"Kesaya is highly configurable."
"The patching is very efficient and we can rely on the alerts that we receive."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The solution is stable."
"The most valuable features are it is fast and cost-effective."
"The most valuable feature of Microsoft Remote Desktop Services is that it scales well."
"It's almost an out of the box function once you have installed the other components."
"Microsoft Remote Desktop Services is scalable."
"I like that it works. In most cases, it's predictable. You know what you get."
"I've had good experiences with Microsoft customer support."
"Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The technical support of the solution is an area with shortcomings that needs improvement."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"There is room for improvement in the remote control strengths."
"The agent-based monitoring solution can be improved."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"It never functioned as intended."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"We encounter challenges with portability, especially for users of iOS devices."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"I would like to see a web-based interface, instead of client installation to refresh the UI through HTML."
"Sometimes difficult to set up without the requirement for login credentials each time."
"I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
"Microsoft should be more compatible with other operating system."
"The reliability of the solution could improve."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 75 reviews. Kaseya VSA is rated 7.6, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation, Citrix Workspace and Parallels Access.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
