We performed a comparison between Kaseya VSA and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"Provides efficient automation."
"We can schedule the patching of the endpoints."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The training that we received was quite good."
"The patching is very efficient and we can rely on the alerts that we receive."
"The set up was very easy. We didn't have any problems with the setup. The deployment took less than an hour."
"I love the GUI. Almost everything is accessible through the web interface. It is very user-friendly. It is easy to drag and drop resources wherever you want them."
"The solution is easy to install and it takes a couple of hours."
"The interface is user-friendly, making it easy to use."
"The solution is stable and reliable."
"It is scalable."
"The product covers our needs for the basic care and feeding of servers, whether they are physical or virtual."
"Being able to easily, and quickly obtain disc space statistics from servers and determine how much was free or used on various volumes."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"The deployment process could be better."
"The audit and KNM tools could improve."
"I believe we should include a VSA license to provide complete endpoint management."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."
"Sometimes, the product misinterprets the functionality of a machine."
"The stability of the solution is good but it can be improved."
"Application Performance Monitoring should be included in this solution."
"Technical support can be slow to respond."
"SolarWinds NPM needs to increase its elements. One polling engine can only support 10,000 elements then it becomes slow. There are limitations even if you have the full SLX version license."
"SolarWinds NPM could improve the graphics of the interface and more customized reporting."
"The only thing that can be improved is to continually add to the existing capabilities of the product."
"They have had a rather large security breach in the past. It's cost some companies customers."
"SolarWinds NPM can be very slow at times. The database optimization can be done to improve the product performance."
"Time: A worldwide deployment can be confusing for dispersed users with non-local times. Each node should have a local time (with summer offset if appropriate) & each user should view & report in their local time."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. Kaseya VSA is rated 7.6, while SolarWinds NPM is rated 8.2. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and N-able N-sight Remote Monitoring & Management, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and LogicMonitor.
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