We performed a comparison between Oracle CRM and Oracle Eloqua based on real PeerSpot user reviews.
Find out in this report how the two Marketing Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is scalable."
"It is a stable solution."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"It's very easy to find any customer-related data."
"CRM's performance is good, we've never faced any issues with it."
"Case management, incident management, and request management features are valuable."
"Technical support is very fast. It's customer friendly."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"It provides good support for really large databases."
"Lead scoring has helped with the process of qualifying leads."
"The ease of maintenance is the most valuable feature."
"Lead scoring is very useful for both measuring the effectiveness of campaigns as well as deciding which leads to send sales’ way."
"The solution's engine framework is quite simple, giving you the agility you need in the business."
"It is a user-friendly product."
"The initial setup was straightforward."
"The solution is good for B2B email marketing."
"Customization is an area in the solution that takes too much time. So, it needs to be improved."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"The licensing is expensive."
"The configuration requires a lot of technical intervention."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"The initial setup is complex, it could be improved to be more simplified."
"The product's initial setup process could be better."
"Reporting is very clunky and not user friendly."
"The cost of the solution has room for improvement."
"The solution could improve by having a more user-friendly interface."
"This product hasn't kept up to date on features."
"The solution should consider adding functionality related to event listening, such as webhooks."
"The solution does not have a good database architecture."
"The reporting features should be improved."
Oracle CRM is ranked 5th in Marketing Automation with 31 reviews while Oracle Eloqua is ranked 3rd in Marketing Automation with 32 reviews. Oracle CRM is rated 7.8, while Oracle Eloqua is rated 8.8. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Oracle Eloqua writes "A well-known and flexible solution that provides a lot of features for B2B email marketing". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Zoho CRM, whereas Oracle Eloqua is most compared with Salesforce Marketing Cloud, Marketo, Pardot, HubSpot Marketing Hub and Zift Solutions. See our Oracle CRM vs. Oracle Eloqua report.
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