We performed a comparison between Puppet Enterprise and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out what your peers are saying about Red Hat, Microsoft, HCLTech and others in Configuration Management."In terms of technical support, you will get an immediate response."
"We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."
"Great for software update needs, operating system version updates, and security policy enforcement."
"We have not experienced any bugs or glitches with this solution."
"The key benefit of Intune is its integration with the Microsoft ecosystem."
"The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution."
"The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application."
"Intune enables us to manage our devices from anywhere."
"Puppet Enterprise has reduced the time of production changes or environment changes."
"The main purpose for this automation tool would be: deploying, controlling, ordering change for the system and IT Infrastructure."
"Puppet3 and 4 series provides optimum deployment solutions for infrastructure and applications."
"Anything that we manage through Puppet always runs perfectly."
"Puppet Enterprise is a stable solution."
"The versatility is great."
"Puppet Enterprise has good functionalities."
"The most valuable features are the agent, high load balancing, and overall robustness and features."
"This solution makes it easy to control assets and upgrade all types of software."
"Patching is definitely the most valuable feature. It gives us good, centralized software, which comes in very handy since we are doing 400 servers at a time. It enables us to manage all the servers, and to deal with the application team regarding reboots and scheduling."
"The big pros of Quest KACE Systems Management are its simple interface, and simple, direct management. It's very easy to maintain and manage the device, and it's easy to get it up and running. You can have it up and running in an hour..."
"With KACE, we were able to have a simplification of the software deployment management with more granularity and flexibility."
"We're able to deploy software and push out fixes to endpoints faster than ever."
"The ability to push an image to a machine, wake that image up, and just blast a new image to a computer without even having to touch it, and then push the software to that machine. This just made things so much more convenient for us and so much more efficient."
"The service desk can be configured and customized to better serve our environment."
"The most valuable feature is the imaging of computers through the SDA... Being able to do that so quickly with the SDA, and to then use the SMA for reinstalling software, has been huge for our productivity."
"Microsoft Intune needs to improve the initial login process."
"It would be beneficial to have a more straightforward understanding of Intune's capabilities, presented in a simplified manner."
"There is no catalog for mobile access management (MAM) security."
"An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it."
"Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view."
"Could benefit from user having more control over devices."
"Data leak prevention can be integrated into it. Currently, it does not have data leak prevention."
"We faced issues with macOS support. The product should have better inventory and asset management."
"We would like Puppet to add more integration for applications."
"There's a lot of scope for enhancement on the DevSecOps side. They should definitely include features for compliance, for both the Linux and Windows side of the devices, as well as for network devices. Compliance is something they need to work on."
"At the beginning the initial setup was kind of complex."
"Puppet Enterprise should improve the general extensibility for places where they can't install it."
"The solution has really complex code, you have to understand the Ruby language. However, once you know the code then you can move ahead without any problems."
"It's a bit of a pain point to make sure that everything works once we've upgraded it because Puppet has been evolving pretty fast."
"Puppet Enterprise is more complex and difficult to configure."
"I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real management or overview on KACE where you can really see 100 percent of what is going on as well as what is going to be processed next and whether I can influence the overall process. It could really help me if I knew, e.g. exactly in 10 minutes my colleague will be supplied with this or that software. I haven't found this yet. If they could add this, that would be cool. It is still missing and I haven't yet found something like this."
"The initial setup was complex. It is a Linux-based virtual server, where the customer cannot get into the back-end, so you can only follow their prompts. Then, there are specific things that have to be done in their implementation and upgrade phases that have to be done in a certain order or steps. If you don't get those steps right, the system doesn't work. I think that either simplifying that process or providing really good step-by-step documentation would be helpful."
"The only hiccups we had were some power issues, where the box was a little under-powered early on."
"The labeling process should be more streamlined. It should be easier to do. It gets confusing at times."
"The software asset management functionality is an area that needs to be improved. It could be more automated because when connections need to be made, such as when I connected Adobe and my malware removed, the process was pretty much manual."
"The K1000 doesn't communicate well with some clients without SMB. There are some issues with getting things to image correctly because they rely on SMB, and SMB is a protocol that is being removed due to security reasons. Organizations are trying to rely less and less on SMB. I know Quest is aware of it. They've talked about having a new version that wouldn't rely on SMB for connection to the clients, but they haven't gotten there yet."
"I've had some issues with patch catalogue."
"Sometimes the information is not as real time as it's supposed to be."
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Puppet Enterprise doesn't meet the minimum requirements to be ranked in Configuration Management with 12 reviews while Quest KACE Systems Management is ranked 8th in Configuration Management with 38 reviews. Puppet Enterprise is rated 8.2, while Quest KACE Systems Management is rated 8.8. The top reviewer of Puppet Enterprise writes "A set-it-and-forget-it management solution". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". Puppet Enterprise is most compared with AWS Systems Manager, Red Hat Satellite, Microsoft Configuration Manager, BigFix and AWS CloudFormation, whereas Quest KACE Systems Management is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix, Red Hat Ansible Automation Platform and Ivanti Neurons Patch for Intune.
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We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
