We performed a comparison between Salesforce Sales Cloud and UiPath based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."It is a very stable solution."
"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."
"It is a good platform that shows consolidation of information for our customer base."
"I can see activity per customer. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about."
"This is a stable product."
"There are many extremely useful features."
"This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time."
"The solution can scale massively. I've been quite impressed."
"We used to have two shifts before acquiring UiPath. Now, we've reduced the human workforce for the night shift. 60% of the work we can assign to RPA."
"The most valuable feature of the software is not the software itself, but the community that supports it. When I first started learning the software to support a program, I had to self-teach; there wasn't a budget for training. But going through their learning platform and then connecting with the community when I didn't understand how to utilize some of the functionality, that was far more powerful than the product itself. The network around the product is amazing."
"The most valuable feature is the UiPath Studio, the graphical coding software, which has high usability and modern appearance."
"The automation Cloud Platform has definitely helped reduce the time it takes to create automation. It brings a lot of things together. It's easy to use for clients and customers. It makes it easy to bring different disciplines together, so I don't need to think about how to reuse my code, or how to explain to the customer, and I don't need to share the processes to be able to release, run, and monitor and to get reports on the results."
"It has a core tool set of things in use to quickly put together an automation, whether it's interacting with an application or website. It gives you the tool kit that you need to quickly put something together. Very often, we can create something in a very short time frame, like in less than a day, and show it to someone. Then, they can see the immediate value of the solution."
"It is great for automation. It can reduce the time needed for the entire work assignment, freeing up time for something more exciting."
"When we would have a huge backlog, we would hire short-term employees for some of our cases. Now, we don't have to do that anymore."
"A lot of our back-office business is driven around emails right now, and there's no automation whatsoever around any of that at the moment. That's where we're really looking to go."
"There could be an option to change the price list without creating a new quote."
"The built-in functionality is a little dated."
"The user interface could be better in Salesforce Sales Cloud because it feels a little heavy."
"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."
"Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports."
"As a cloud solution with web browser, it's different than my classical way of thinking. It's modern, but for older people, maybe it's not that understandable. It could be more user-friendly, maybe with an option to switch between interfaces."
"I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud requires that you build everything from scratch. I don't like that. It leaves a lot of thinking and solutions to the consultants and the process is more prone to errors."
"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."
"For a few of the projects, we have saved money, however, on a few of these projects we've noticed less revenue. The orchestration cost is a bit higher when we are working on smaller projects."
"The pricing structure is very complicated."
"I would like a better way to find the little things that aren't simply named."
"Some of our employees also use MacBook devices for their daily work, mostly for high-graphic projects. UiPath doesn't have a complex set of features for OS X systems. If they could add more complex features for MacBooks, that would be good."
"While doing web automation, I am facing a selector issue. In the web portal, we need to capture a screen element. For capturing the screen element, when I run the job the next time, it fails because the limit is not recognized. It is very difficult to make the selector stable. It is not easy."
"From a developer's point of view, my biggest struggle with UiPath is debugging."
"UiPath needs to improve its documentation. AI Fabric's installation was an absolute nightmare. I tried to get help from the documentation portal and couldn't find what I was looking for."
"One thing that would be helpful is if the support team could quickly help us when we raise a ticket. It takes them at least one or two hours to get back to us. With Automation Anywhere, if there is a Severity 1 issue, their support responds within 15 minutes."
Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 760 reviews. Salesforce Sales Cloud is rated 8.4, while UiPath is rated 8.8. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Oracle Fusion Service, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Robocorp and Pega Robotic Process Automation.
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