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SAP HCM Competitors and Alternatives

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Read reviews of SAP HCM competitors and alternatives

VP
Engagement Manager at a computer software company with 10,001+ employees
Real User
Allows employees and managers to do a lot of things on their own and has good data security

Pros and Cons

  • "The self-service part is most valuable. Employees and managers can do a lot of things on their own, and they are not dependent on the HR organization."
  • "The data management part can be improved in terms of how you can manage data from the HR admin's or HR team's perspective. It has some limitations in the reporting part in terms of how you can update the data and fetch the data. SAP HCM comparatively has a lot of capabilities in terms of backup loads, data management, data changes, etc. You can do these things easily, which is not the case with SAP SuccessFactors. Data management should be simplified in SAP SuccessFactors in terms of accessing the data, reporting, and then manipulating the data."

What is most valuable?

The self-service part is most valuable. Employees and managers can do a lot of things on their own, and they are not dependent on the HR organization. 

What needs improvement?

The data management part can be improved in terms of how you can manage data from the HR admin's or HR team's perspective. It has some limitations in the reporting part in terms of how you can update the data and fetch the data. SAP HCM comparatively has a lot of capabilities in terms of backup loads, data management, data changes, etc. You can do these things easily, which is not the case with SAP SuccessFactors. Data management should be simplified in SAP SuccessFactors in terms of accessing the data, reporting, and then manipulating the data.

For how long have I used the solution?

I have been using this solution for almost three years.

What do I think about the stability of the solution?

I didn't find any issues from the data security perspective.

How are customer service and technical support?

I didn't have any experience with them because we had an internal IT team that used to support us. They might have raised tickets with SAP. They sometimes used to say that they need to reach out to SAP to get clarity on some of these things, but for us, there was no interaction with the SAP support team.

What other advice do I have?

I would definitely recommend it. SAP HCM support is ending in 2027. The organizations that are not yet on SAP SuccessFactors or are on SAP HCM need to figure out how soon they can move to SuccessFactors or other platforms. The support from SAP will end for SAP HCM, and currently, SuccessFactors seems to be a leading product.

I would rate SAP SuccessFactors an eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Get our free report covering SAP, Workday, Oracle, and other competitors of SAP HCM. Updated: October 2021.
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