We performed a comparison between SolarWinds NPM and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There are a lot of options for customization of the dashboard, alerts, and reports."
"What I've found most valuable about the solution is that it's scalable."
"I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours later you can discuss a solution with a technical engineer."
"The other valuable system is the DSS (decision support system). If there's a fault in the network, SolarWinds is basically capable of rectifying and resolving that problem on its own without any intervention from an IP assistant or administrator."
"The initial setup was straightforward. We deployed the solution from new and completed the upgrades."
"Reporting tools are a great feature along with the ability to create customized reports for you"
"Provides a good level of tools and covers essential components."
"The solution ranks as one of the top five monitoring tools."
"The solution is easy to use and easy to manage."
"Spiceworks is generic and free."
"It's easy to understand."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"The most valuable features are the inventory and personalization."
"It was easy to integrate Spiceworks with our existing setup."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"The solution is very stable. It's reliable and efficient."
"Technical support can be slow to respond."
"If they could combine everything into one product, that would be very helpful."
"The dashboard of the solution is an area with certain shortcomings that need improvement."
"It would be nice if SolarWinds could have a polling engine on the site that would collect the reporting and then manage everything itself."
"A feature I would ask for is for them to have this solution available for Linux systems instead of Windows."
"The solution needs to integrate with additional SDN technologies that are part of the hyper market."
"The integration with the APIs and the web servers deployed can definitely be improved."
"The only real caveat that we have or that I have an issue with is when I go on vacation, it's a little hard for me to go and modify alerts so that I don't get alerted about things when I'm on vacation."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"Sometimes, it can be difficult to integrate what you need."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"The GUI must be improved."
"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 147 reviews while Spiceworks is ranked 32nd in IT Infrastructure Monitoring with 47 reviews. SolarWinds NPM is rated 8.2, while Spiceworks is rated 7.8. The top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and LogicMonitor, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and SysAid. See our SolarWinds NPM vs. Spiceworks report.
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