HubSpot CRM Reviews

We primarily use the solution as a CRM.

The usefulness of the product depends on the segment. When we have large customers, we have dedicated a lot of resources to supporting them. However, we have a huge amount of small customers. When we cannot dedicate a lot of time to each of these, in terms of research and support, it helps us automate some small things and provides opportunities. While, for large customers, we can be more hands-on, with smaller customers, we can step back a bit and use software instead of people. 

We need a lot more information. Right now, we'd like to ask more questions, and it is not available. We wanted to discover a list of clients that spend an average amount with us, and we just don't have that answer at this time. There just aren't enough answers being provided for the questions we have, and that's a real downside.

The initial setup was difficult, and we are still doing configurations. 

I was not around for the initial setup as I was not around at the outset of the solution in our company. However, my understanding was that it was very hard at first. We are not yet fully configured even today. There are still little things missing here and there. People can get confused as some information may be available for one customer and not another. It's complicated as it's not necessarily standard information we are collecting. 

I'm not sure if we have witnessed an ROI at this time. 

While I love CRMs and understand the power they can bring, I am not happy with HubSpot. We still aren't getting the answers we need. We're still trying to work with them to get our CRM sorted out properly.

I'd rate it, overall, at a six out of ten. 

What I found most valuable in HubSpot CRM relates to marketing. HubSpot focuses on customer relationship management, but it also has a marketing suite, ticketing suite, and service suite.

The marketing features make HubSpot CRM so great and make it so popular. Through this solution, you now have the ability to do marketing campaigns, mass email automation, plugging you with your social media, your website, etc. It has really strong marketing capabilities and segmentation capabilities that NetSuite just doesn't have.

An area to be improved in HubSpot CRM is its customization capabilities. They started to roll out custom objects recently, but it's only available for the enterprise license or the highest license, and you're not able to customize the guest script. When you compare this solution to Salesforce, e.g. I always compare everything to Salesforce, HubSpot CRM is becoming more customizable, but it's not at the level of Salesforce yet.

Customization is the biggest downgrade of the tool, because the rest of the functionalities are there, e.g. the UI is there. Hubspot is a SaaS company, so updates are instantaneous, and everything else works pretty, pretty great.

It's been three years since I've started dealing with HubSpot CRM.

HubSpot CRM is very scalable, e.g. we have one of the biggest companies. Depending on what you use in this solution, the marketing portion is very, very scalable.

The CRM portion, on the other hand, might be a bit less scalable. Usually, what you'll see is those big enterprise companies using the marketing portion of this software, then they will use Salesforce as a CRM. It's not unusual to use another CRM and have it connected to HubSpot CRM for the marketing portion.

I evaluated NetSuite CRM and Salesforce.

I never had to deal with the technical support team of this tool, so I cannot evaluate the support. I never had to call them.

My advice to others looking into implementing HubSpot CRM is to look at what your license offers you. HubSpot offers three different types of licenses, so you really have to go deep in the fine print to understand what you have with that license. Do you have automation? Do you have a limitation on the automation? Is it 10 workflows or 20 workflows? You need to really take your time looking into it.

My rating for HubSpot CRM is eight out of ten, while my rating for NetSuite CRM is seven.

We use this solution to track sales opportunities and lead generation.

The ability to track revenue and complete forecasting has been the most valuable feature.

This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules. 

I have been using this solution for three years. 

The scalability of this solution could be improved. 

The initial setup is straightforward. 

Yes, we do see return of investment using Hubspot.

We use a paid version of Hubspot and we have an annual license.

I would rate this solution an eight out of ten. 

Since HubSpot CRM has the most reliable and user-friendly options, we decided to use it to create a pipeline for sales and understand our customer's journey from scratch to integration.

HubSpot CRM has the most reliable and user-friendly options.

I cannot upload a long recorded Zoom conversation to HubSpot. I have had some difficulties with HubSpot CRM concerning duplicating contact and pipeline sales. HubSpot CRM's user interface should be made easier.

I have been using HubSpot CRM for four to five months.

HubSpot CRM is a stable solution. We have added the open version of HubSpot to our Google Calendar, which works stable. We get messages from there telling us that our new customers want to book a meeting or have a conversation.

Five people are using HubSpot CRM in our company.

I contacted HubSpot CRM's customer support team because I could not upload large files to the solution. They told me that I needed to use HubSpot CRM's premium account.

The initial setup of HubSpot CRM is easy. I taught my colleagues to use it for ten minutes, and they found it user-friendly and understandable.

We are using the cloud version of HubSpot CRM. I would recommend others to use HubSpot CRM.

Overall, I rate HubSpot CRM an eight out of ten.

We use HubSpot CRM for sales.

The interface is good.

HubSpot CRM is good.

The pricing could improve.

You must be completely thorough with the product.

I have been working with HubSpot CRM for two years.

We are working with the latest version.

It's the paid version. We use the SaaS model.

HubSpot CRM is a stable solution.

HubSpot CRM is a scalable product.

We have approximately 10 users in our organization who are in Sales.

I have not contacted technical support. I don't directly deal with support.

Previously, we did not use another solution.

It was easy to set up.

It took two weeks to deploy.

One person can maintain this solution.

The deployment was a collaboration between our own team and a third-party team.

I am not aware of the licensing fees.

I would recommend this solution to others who are interested in using it.

I would rate HubSpot CRM a seven out of ten.

I am using HubSpot CRM in business development and sales to keep track of my clients, such as deals, tasks, and notes.

In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future.

I have been using HubSpot CRM for approximately six months.

I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use.

I have not used technical support.

I have previously used Salesforce and Bitrix. Bitrix was a very poor solution.

The initial setup was straightforward.

I rate the initial setup of HubSpot CRM a four out of five.

There is little maintenance required, we have our head of sales who is in charge of HubSpot CRM.

There is a cost for the solution. However, I am not aware of the price.

HubSpot CRM is one of the best CRMs I have used.

I rate HubSpot CRM an eight out of ten.