We used a previous RMM called NinjaRMM prior to that. With the promise of this new integration and all these features, we migrated to Kaseya VSA.

NinjaRMM was a little more basic; however, it did a lot of what we needed. It lacked some integration features, primarily with PowerShell scripting, which is why we made the choice to move anyway, and of course, we've moved on since then. It was a good experience for the most part. NinjaRMM we used for a couple of years and with good support when we needed it. Again, it was a very limited version of an RMM solution at the time. I understand it's evolved over the last few years. Still, in retrospect, I was very satisfied with it and our staff was very disappointed that we moved away from it.

Before VSA for the remote control aspect, we were using NetOp by Danware,  and for our software updates, we were using GFI LanGuard.

I have experience with N-able N-central. I moved from N-able N-central to Kaseya VSA since the latter offered me a product called Network Detective PRO, which allows me to scan networks and produce reports that I can use to onboard customers or try to sell the product to the customers, even though N-able and Kaseya were available at the same prices. The aforementioned reasons prompted me to choose Kaseya tools.

We primarily used LogMeIn before switching to Kaseya. The problem with LogMeIn is that although they provided remote control support and to some extent asset management, there was no robust reporting to give us the data we needed. This made us feel like we were being overcharged for the product. That being said, Kaseya is not cheap either, but we are getting a lot more for our money. That was the reason why we left a competitor and came to Kaseya.

I have not used any other solution.

I have been working with Kaseya from the start.

I've used products like LabTech as well, now called ConnectWise Automate. I've got a lot of experience with that and also N-able. Kaseya VSA is definitely the most powerful out of the lot, but a lot of people don't know how to use it. VSA's functionality is an eight or nine out of ten, while ConnectWise Automate is about a five or six out of ten, and N-able is about a six or seven out of ten.

I've worked at Kaseya, so I understand the ins and outs of how the product works.

I have experience with Microsoft System Center and there are some things that are easier to do with it.

I have used SolarWinds and it has a very friendly user interface that is self-explanatory. By comparison, Kaseya is a little bit glitchy. SolarWinds is quite costly and you have to pay a lot to get features that Kaseya is offering at a much lower price.