Kaseya VSA vs. ServiceNow

As of June 2019, Kaseya VSA is ranked 4th in Remote Monitoring and Management Software with 1 review vs ServiceNow which is ranked 1st in IT Service Management (ITSM) with 23 reviews. The top reviewer of Kaseya VSA writes "The helpdesk is valuable but needs to be more user-friendly". The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". Kaseya VSA is most compared with ConnectWise Automate, Continuum RMM and Pulseway. ServiceNow is most compared with BMC Helix Remedy, JIRA Service Desk and Zendesk.
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Kaseya VSA Logo
3,598 views|2,031 comparisons
ServiceNow Logo
84,199 views|26,373 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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Ranking
Views
3,598
Comparisons
2,031
Reviews
1
Average Words per Review
60
Avg. Rating
7.0
Views
84,199
Comparisons
26,373
Reviews
25
Average Words per Review
599
Avg. Rating
8.3
Top Comparisons
Compared 15% of the time.
Compared 11% of the time.
Compared 10% of the time.
Compared 20% of the time.
Compared 6% of the time.
Compared 5% of the time.
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Kaseya
ServiceNow
Overview

Kaseya is a provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Kaseya VSA
Learn more about ServiceNow
Sample Customers
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green DuckAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
No Data Available
REVIEWERS
Healthcare Company14%
Financial Services Firm14%
Insurance Company11%
University9%
VISITORS READING REVIEWS
Financial Services Firm16%
University12%
Pharma/Biotech Company8%
Energy/Utilities Company6%
Company Size
No Data Available
REVIEWERS
Small Business13%
Midsize Enterprise12%
Large Enterprise74%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise18%
Large Enterprise63%
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