Compare Kaseya VSA vs. ServiceNow
Kaseya VSA is ranked 3rd in Remote Monitoring and Management Software with 2 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 22 reviews. Kaseya VSA is rated 7.6, while ServiceNow is rated 8.2. The top reviewer of Kaseya VSA writes "A solution that offers good remote management with easy scalability and stability". On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". Kaseya VSA is most compared with ConnectWise Automate, SCCM and Continuum RMM, whereas ServiceNow is most compared with BMC Helix ITSM, JIRA Service Desk and Zendesk.
Most Helpful Review | |||
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Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros | |
The remote management is quite good. Also, the patch management and service desk are great features of the solution. | The most valuable feature is that this is a Cloud solution. This solution is a single-storage for our user community to submit help desk tickets. Easy to integrate with third-party applications. In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it. HR Case Management and Customer Service Management are two of the key areas which clients are using. Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device. I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy. Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow. |
Cons | |
Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done. | Transparency in the pricing model needs to be improved. I do not like the user interface. It's missing monitoring capabilities. For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration. HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module. Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential. The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding... When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user. |
Pricing and Cost Advice | |
Information Not Available | The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs. Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers. Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive. ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably. ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform. It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost. We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less. It has a higher cost compared to local/regional solutions. |
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Ranking  | |
Views 2,814 Comparisons 2,333 Reviews 2 Average Words per Review 254 Avg. Rating 7.5 | Views 48,376 Comparisons 28,823 Reviews 22 Average Words per Review 577 Avg. Rating 8.2 |
Top Comparisons | |
 Compared 15% of the time.  Compared 12% of the time.  Compared 10% of the time. |  Compared 22% of the time.  Compared 5% of the time.  Compared 5% of the time. |
Learn | |
| Kaseya | ServiceNow |
Overview | |
Kaseya is a provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries. | Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM) |
Offer | |
Learn more about Kaseya VSA | Learn more about ServiceNow |
Sample Customers | |
| Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck | AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow |
Top Industries | |
No Data Available | Healthcare Company15% Financial Services Firm15% Insurance Company10% University9% Software R&D Company35% Comms Service Provider9% Government7% Financial Services Firm6% |
Company Size | |
No Data Available | Small Business14% Midsize Enterprise13% Large Enterprise73% Small Business19% Midsize Enterprise9% Large Enterprise72% |
See also Kaseya VSA Reviews, ServiceNow Reviews, and our list of Best Remote Monitoring and Management Software Companies.
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