Kaseya VSA vs. ServiceNow

As of June 2019, Kaseya VSA is ranked 4th in Remote Monitoring and Management Software with 1 review vs ServiceNow which is ranked 1st in IT Service Management (ITSM) with 23 reviews. The top reviewer of Kaseya VSA writes "The helpdesk is valuable but needs to be more user-friendly". The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". Kaseya VSA is most compared with ConnectWise Automate, Continuum RMM and Pulseway. ServiceNow is most compared with BMC Helix Remedy, JIRA Service Desk and Zendesk.

Kaseya VSA

ServiceNow

Kaseya VSA

Read 1 Kaseya VSA review.

3,598 views|2,031 comparisons

ServiceNow

Read 23 ServiceNow reviews.

84,199 views|26,373 comparisons

Most Helpful Review

Jorge Mendes

Owner

The helpdesk is valuable but needs to be more user-friendly

IT services for our customers.

David M. Colburn

Senior IT Service Management & ServiceNow Consultant at Independent

The tool is SaaS and customization is minimized in the critical early design phase by its "out-of-the-box" approach

A three phase IT Service Management transformation project resulted in achieving a first year target of less than 4% sustained monthly improvements... Read more »

Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

Information Not Available

Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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Ranking
4th out of 12 in Remote Monitoring and Management Software Views 3,598 Comparisons 2,031 Reviews 1 Average Words per Review 60 Avg. Rating 7.0	1st out of 36 in IT Service Management (ITSM) Views 84,199 Comparisons 26,373 Reviews 25 Average Words per Review 599 Avg. Rating 8.3
Top Comparisons
ConnectWise Automate vs. Kaseya VSA Compared 15% of the time. Continuum RMM vs. Kaseya VSA Compared 11% of the time. Pulseway vs. Kaseya VSA Compared 10% of the time. See more Kaseya VSA competitors » + Add more products to compare	BMC Helix Remedy vs. ServiceNow Compared 20% of the time. JIRA Service Desk vs. ServiceNow Compared 6% of the time. Zendesk vs. ServiceNow Compared 5% of the time. See more ServiceNow competitors » + Add more products to compare
Learn
Kaseya	ServiceNow
Overview
Kaseya is a provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries.	Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.^(TM)
Offer
Learn more about Kaseya VSA Learn More	Learn more about ServiceNow Learn More
Sample Customers
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck	AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
No Data Available	REVIEWERS Healthcare Company14% Financial Services Firm14% Insurance Company11% University9% VISITORS READING REVIEWS Financial Services Firm16% University12% Pharma/Biotech Company8% Energy/Utilities Company6%
Company Size
No Data Available	REVIEWERS Small Business13% Midsize Enterprise12% Large Enterprise74% VISITORS READING REVIEWS Small Business18% Midsize Enterprise18% Large Enterprise63%

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