We performed a comparison between Kaseya VSA and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Kaseya VSA's best features are auditing and reporting."
"The most valuable part of this solution is the security features that it offers."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"The most valuable features of this solution are automation, inventory, and patch management."
"Kesaya is highly configurable."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The solution is very stable. We've never had a problem with it."
"The implementation is quite straightforward."
"It's a user-friendly product."
"TeamViewer is stable."
"From my perspective, the most important is the login."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"The most valuable feature of TeamViewer is the ability to remote into another device."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"The stability of the solution is good but it can be improved."
"Sometimes, the product misinterprets the functionality of a machine."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"The user interface is somewhat outdated."
"The solution is hard to use at first until you understand how it works."
"The product's user interface is an area with certain shortcomings where improvements are required."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"The support could improve their speed."
"This solution could be improved by offering more flexibility in terms of usage."
"I don’t see any areas where improvement is needed."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"TeamViewer is expensive, and you get a limited number of connections for your money."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while TeamViewer is ranked 1st in Remote Access with 84 reviews. Kaseya VSA is rated 7.6, while TeamViewer is rated 8.6. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and LogMeIn Central.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
