I would say the installation is not complex. When we did our own installation for a vendor due to some permissions and restrictions, it took us around two to three days. But normally, if we don't have those issues, I can say the installation is quick and straightforward. It didn't even take me a full day to install and set up the solution.

One of my coworkers did the initial setup. We worked directly with Kryon to install it. The resource that they assigned to us was extremely helpful. Even though they are out of Israel, they were very accommodating with our schedules and always willing to help answer questions. They were very helpful and good.

We just needed one team member to deploy it and Kryon did it with us, just one on one. That was a really nice thing. I don't know about the RPA space, but a lot of times when you work with some of these bigger companies, they don't want to support their software or help install the software. They hand you off to a partner. It was really nice just going right to the guys who work to build this stuff and support it. That was a great advantage.

We did the deployment all internally.

We do upgrades three times a year for both Process Discovery and Kryon RPA. Essentially, we have a structured team set up who opens up in a project, then we start reporting against the project. We try to get all the requirements built, but it all runs through me. So, I run it as a type of the project manager. Then, we deploy the upgrade alongside the customer review team. It is not as rigid as some other projects should or could be.

We currently have four total users from IT, who assist us in maintaining the Kryon server, Process Discovery server, and upgrades for deployments, which includes security and overhead. There is also my role, which is just performed by me.

We used the Process Discovery tool to help us find and prioritize processes that are ripe for automation. We have also worked fairly close with Kryon on our automated rates and pricing platform that we built out. So, we had Kryon resources working onsite with us building and deploying that platform.

We worked directly with a couple of people at Kryon to set up our initial environment. It was a partnership sort of scenario where we worked with them to determine what our needs were, then we deployed that. However, we had some people on our end doing the actual work, while Kryon had a couple of people who were making recommendations or consulting on it.

Our experience with Kryon during the deployment was good. For the deployment of the infrastructure, we had access to some very knowledgeable people about the system who knew the ins and outs of the environment's back-end, which is useful.

We did it in-house. The number of people required for deployment varies. A normal project team suffices, depending on the aspects of deployment. 

It depends on the scope. We mainly used Kryon process discovery in a very limited manner. So, a team of five could manage it and redeploy when needed.

From the proof of concept to production use, the entire process took maybe four months. That was because we had to go through a lot of compliance reviews and checks.

We didn't do it independently. We brought in EY (Ernst Young) consultants to do it. It went smoothly as far as I concerned. It was a one- or two-day workshop and it was done. It was really quick.

Thanks to them we have the Kryon environment. They suggested it and we brought them in to implement the first implementation, which is not being used anymore because we replaced the target system. 

They sent two consultants and one intern for the job. 

The pilot phase we did the first time went really well. The deployment with Kryon RPA is ongoing, and there are always improvements. We are pleased that we were able to deal with the security aspects of managing and dealing with customer data. We're dealing with tier-one organizations in terms of managing their data and getting through security.

We used Kryon consultants, and some of our team members also got trained and certified so that we could take over that piece. Initially it was a joint effort and after that we took over.

Our experience with Kryon consulting was good. They follow certain guidelines, they don't allow any unwanted consultants to implement or do anything. They make sure consultants are certified in the product and that they have experience. That was good. That's how they start with all customers.

We've done it all internally thus far.

The initial setup of server was done together with vendor. Subsequently, vendor team came down to help us with the upgrade. They are very helpful and knowledgeable.

We have a supplier doing the implementations for us, HMS. They are more involved in the technical details and issues. But next month, we are planning to do Kryon's course. We are bringing it here, and then eight people, both business and tech people from our organization, will learn the tool and then we will be able to use it by ourselves.

Our experience with HMS has been very good. We like working with them. We are continuing with them but from a budget point of view we would also want to learn to be more independent. But we'll definitely continue working with them.

Even when I purchased the license, it wasn't via Kryon. It was through a third-party. The product is Kryon, but the customization and all the agreements and the buying process were not through Kryon. It was with a third-party.

The reseller is HMS. All our connections to Kryon are through this company. All our processes of examination and solutions were through them. We are very pleased with the job they have done, with the service. They are very good and they helped us a lot.

But these days we are transferring all the knowledge, all the data, and all the operations of the system to our people, the employees of our company, so that we will be able to do it alone. The first year was through this third-party, and we have their support. And now our main goal is to be able to do it on our own.

We were accompanied by Kryon's Professional Services and we are very satisfied with them. They helped us, first, in teaching our personnel how to work with Kryon, and then they installed the system on our premises. They were very helpful in solving problems. We have a very good relationship with them.

We used a third-party, HMS, who has very good knowledge in the product

There were Kryon people who took care of everything. They just had to arrange the requirements. Once that was done, they were able to take up a remote connection and set up everything. They were helpful, ensuring everything was properly working and up and running.

At the beginning, we had fewer bots. So, we just went straight into it without a plan. We asked the Kryon team to set up a server, and they did. From there, they licensed us the bots. Once that was done, we started coding and straight away implemented them. Anytime that we have required an upgrade, we will just add additional bots.

If they need to upgrade the version, they will let us know that a version is available. We give them a suitable time and they will schedule a meeting to upgrade it remotely.

A Kryon consultant helped us with the primary deployment, but now it's our own team. Kryon guided us. We went to a three-day workshop with them where they explained it and gave us the primary technological understanding. Our experience with Kryon consulting was that they were helpful and professional. It was okay.

We're connecting with on a daily basis when there is a problem. But we have since made our own team.

Kryon assisted us with the deployment. It was a very good experience. They were really committed to our success. They were very informative and helpful. They solved the problems and the issues we had to deal with. I have a very positive opinion about them.