Newgen OmniFlow Room for Improvement

JoyceJose
Chief Manager at a financial services firm with 10,001+ employees
The development teams should be more agile and they need to have more team members. Social skills are lacking within teams. They have an Accounts Payable process which is upcoming. I wouldn't say it is too good, but a good feature to have. View full review »
ProcesBus544
Business Process Analyst at a financial services firm with 5,001-10,000 employees
We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome. The UI of the application should be more user-friendly. The blueprint should be part of your in-house IT so you don't need to constantly read cost on the guys who will carry out maintenance fees. Look for new processes. Those are the things that Newgen can work on to improve. * Newgen OmniFlow should have a drag and drop design feature. * Newgen OmniFlow should have a major IT troubleshooting software. The money for the platform you pay should support troubleshooters. View full review »
reviewer1189299
User at a financial services firm with 1,001-5,000 employees
From what I have seen so far, this system is too hardcoded and inflexible. They recommend customization, but it seems to be a very closed system that takes a long time and is very complicated to customize. It seems very rigid and controlled. This is not the type of system that I want to work with. At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes. These things should not have to go to IT. Rather, they should be parameterized. The second stage, beyond workflow, will be adding models such as for risk evaluation and corporate risk analytics. At this point, I'm not too sure how easy it's going to be to build these. We're trying to integrate with some of the data collection agencies and we are finding some challenges there. Given that we are finding challenges with simple integrations for data collection, I'm not sure if it will be possible to develop our online decision system for credit. View full review »
Find out what your peers are saying about Newgen, IBM, Pega and others in Business Process Management. Updated: October 2019.
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