HipChat Reviews

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Real User
Principal Build and Release Engineer at a software R&D company with 501-1,000 employees
Nov 23 2016

What is most valuable?

Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work. HipChat ended up supplanting e-mail in my workflow. With the addition of a custom Bot which interacted through the... more»

How has it helped my organization?

The base product of the software as a real time communication tool really helped teams collaborate since we were geographically separated. It made it very easy to interact with remote teams. But the real value was achieved when we hooked up a... more»

What needs improvement?

The search is terrible. They keep changing how it's integrated with the desktop client which is bad enough, but the results you get back are often poor and makes it very difficult to find "old" things. You might vaguely remember having a... more»
Real User
Atlassian Expert - Jira/Confluence Ninja at a tech services company with 11-50 employees
May 11 2017

What is most valuable?

* Unlimited group chat rooms * Group video chat * Screen sharing * Security * Persistent messaging * Seamless integration with other products HipChat allows us to do video calling and screen sharing with up to twenty users, whereas its major... more»

How has it helped my organization?

We have distributed teams, as well as remote teams in our organization in different geographic locations. After HipChat was introduced, the team collaboration and coordination improved drastically. HipChat helped us to get rid of never ending... more»

What needs improvement?

Currently, one email ID is linked to one HipChat cloud group. As a user and an administrator who may manage multiple HipChat groups, this is restricting my work.
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Real User
Engineering Operations Lead at a financial services firm with 51-200 employees
May 25 2017

What is most valuable?

The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too.

How has it helped my organization?

Our entire organization uses this as our default messaging app, not just our software engineering teams. It drastically helped improve our communication across departments once we got everyone on. Plus, we use it as our “Chat Ops”-type tool... more»

What needs improvement?

Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable. Being able to trigger Jenkins builds from within HipChat would be great for software developers and testers.
Real User
Search CX Support Engineer at a tech company with 501-1,000 employees
Nov 17 2016

What is most valuable?

We use a robot integrated with JIRA and BitBucket, a customized robot, and hubot.

How has it helped my organization?

We receive instant alerts from HipChat on iPhone. As a system engineer, we need to get the notification immediately to update tickets from JIRA and update the code from BitBucket on mobile. We could check this from email, but there are a lot... more»

What needs improvement?

What I had dealt with hipchat was integrating hipchat with our operational server (hubot + jenkins) at the backend. Thus, we could run some non-critical operation on top of the mobile, such as resource check, availability check, owner check.... more»
Real User
End User Support Engineer at a tech vendor with 10,001+ employees
May 11 2017

What is most valuable?

It is a communicator for partners and clients. We use it internally.

How has it helped my organization?

We get quick responses amongst employees.

What needs improvement?

I would like HipChat to be more stable. It crashes pretty often on Windows OS. Hipchat for windows sometimes acts weird basically. I’ve fixed many times this issue reinstalling the application for many users. - Loading errors - Keeps crashing... more»
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What is HipChat?

HipChat is a service that provides companies with a chat and text-messaging platform that they can run internally. This keeps all correspondences private in general but public to the people who you choose to be a part of the conversation. Some of the more popular features of HipChat include a searchable history, which lets you browse through your chats to find relevant information, as well as image sharing capabilities (which is a simple, drag and drop process). HipChat supports a wide range of OS including Mac, Windows, Linux, Android, iOS,desktop, and more.

HipChat can be used for one-on-one conversations or it can be opened up for group chats to include all team members. Chat rooms are flexible enough to allow the free flow of ideas and external data so that the entire team or even department can collaborate on the same project without missing a beat. At the same time, HipChat allows individuals to pick and choose whom they communicate with and one does not need to send all communications to all team members all the time, but can pick and choose who receives what and when.

HipChat customers

Pinterest, Quora,Hewlett Packard, Hubspot, ParkWhiz, Artifakt, and others.

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