Scalability-wise, I rate the solution a nine out of ten. Every single employee in our company has the chance to use it as an end-user, and that would total up to 375. From the IT side, around 10 people are using it. As our company grows, we will increase its usage. By year-end, we should be at 425 total users in our company.

We have 400 hands-on users using the backend interface, we've got 30 active end-users that will use the self-service portal and docking supported by the tool is near 400.

We're certainly not seeing any problems with scalability, so it's fast enough. Because it's cloud-based, we don't see a lot of the background of it. It just works.

There's not really much else we can do with it, apart from adding extra sort of features. All of our users are currently using it. We are going to integrate other tools with it in the future. We have a separate client-facing portal, which we'll integrate with it to enable logging tickets to end-users and have a report on active tickets they have assigned to them and things like that, but it's not going to contribute to usage greatly.

It is a very scalable solution. We have never had an issue with scalability. A good testimonial to that for us is when we originally started we had about 2,000 users. A couple of years ago, we went through a merger and added another 1,000 users. We didn't miss a beat. We didn't really have to do anything to add additional computer storage resources, specifically because it is locally hosted. 

We have 3,000 end users with roughly 300 people who are using SysAid as administrators or people who provide support. Those 300 are included in the 3,000 users who utilize SysAid to ask for support via incidents or requests.

It does scale well. The application is designed for company growth. Rather than having SysAid catch up to what you want, you have to catch up to all the features that SysAid offers.

The solution provides us with multi-layered service management along with all our support pieces integrated in one system. Our entire system is run on SysAid, from Tier 1 to Tier 3. All the other IT department functionality is captured in SysAid, like development, warehousing, and application. So, it has vertical and horizontal coverage.

We have two head offices with more than 10,000 staff members who all have access to SysAid, though not all them use it.

Scalability is very easy. It's very easy to scale in regards to scaling up with more administrators and so on. It's very easy. If you want to add more assets, it's one email and it's just an amended license. There is no issue with anything in regards to scalability from growing. When we started with SysAid I was the only one working on SysAid. Since then, we are now 30 people working on SysAid. The scalability from one to 30 happened without any problems.

The majority of the users are from the IT department and there are a few from finance and marketing. At the moment, we have 30 administrators and we have 18 from IT, seven from finance, and five from marketing.

I have not experienced issues with scalability. We have about 700 users using this system, which includes all students and staff members. 

SysAid is a scalable solution.

The product has been supporting our ever-growing environment without any issue. Therefore, I'd describe it as very well scalable.

We have about 100 active users in various support teams. The tool has as well a portal for regular users. We support about 2000 end users.

Typically, the company works well for medium-sized organizations.

The solution scales quite well.