TeamViewer Reviews

I use TeamViewer for remote desktop support to resolve issues and queries. For example, when I, in Johannesburg, get a ticket from somebody in Cape Town, I will use TeamViewer to connect to their computer remotely.

I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.

TeamViewer is a step ahead of solutions like, for example, AnyDesk. With AnyDesk, when you connect, if you didn't configure it to connect with your own password, you actually have to wait for somebody to accept your connection. With TeamViewer, you don't have to do that. As long as you've got your user ID as well as password, then you can just connect any time.

One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine. It would also be great to be able to share a screen using TeamViewer like you would with Skype for Business.

I started using TeamViewer in 2014, so I have been using it for almost seven years.

TeamViewer is a very good product to use. The cost is not that high and there is a free version you can test out. If you are still new in the business, then you can use the free version indefinitely. If you are happy with it, then obviously you can update.

I would say it is easy to scale. At my company, I am the only one using it at the moment because I deal with the IT stuff. When I was working for an IT company, the whole department used TeamViewer to connect remotely to our client's machines.

I'm currently using TeamViewer on a daily basis but I never had issues with TeamViewer. Since I'm a senior level IT professional, when there is a problem with TeamViewer in my company, my colleagues usually escalate it to me.

Also, we acquired TeamViewer from a third-party, so we do not have direct access to TeamViewer's technical support. 

The initial setup was simple for me because I am used to configuring much more complicated stuff. But, even someone who is not in IT can still use it.

I deployed the solution myself in less than 30 minutes. However, how difficult a deployment is depends on how many PCs it has to be installed on. Obviously if it's 10, then it's going to take longer, but if it's one PC, then it can be done in less than 15 minutes.

It does require some maintenance when it comes to updates and making sure all your machines are running the same version. 

I think the price is reasonable. When a company develops software, they are creating a product. The purpose is to help people and also to make money. With this in mind, TeamViewer has a good price because you can still use it well without running into any issues. 

You can get a trial version but you cannot use it for free forever. If you are using the free version, you will have some limitations.

The advice that I can give to users looking into this product is, do not buy a license at first. Start with a free trial. However, you will need a license to access some advanced features.

We use TeamViewer for remotely managing desktops. If a user is facing difficulties or has some technical problems we can easily connect to their system to troubleshoot the issue for a resolution. There is no need to attend to their location.

I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID.

There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication.

I have been using this solution for approximately one year.

The solution is very stable and there is not a lot of delay in performance during a remote session.

We have approximately 20 people using this solution in my organization.

I have previously used Microsoft Windows built-in remote desktop.

The installation is very easy.

There is a free and paid version of this solution. I am currently using the free version.

I would advise others this is the best solution for administrators or IT personnel. You do not require very much knowledge on how to use it. You will be able to use all the features because it is user-friendly.

I rate TeamViewer a nine out of ten.

• The new two-factor authentication is a very good addition to security.
• ITBrain monitoring, which lets me track hard disk space, processor usage and lots more.
• Adding custom logos is a nice feature too, especially for IT companies that provide services to customers.

We don't use it in my current workplace. However, I proposed it for consideration in the budget, because of the highly centralised way it works.

They really need an AMT client and/or iLO client for business use. Big companies would love it.

I have used it for almost five years (personal use).

I have not encountered any stability issues at all. It’s by far the most stable remote software I’ve tested, except for RDP.

I’ve seen it run and connect to a small 500-1000 end-devices company without a problem. At a higher level, I’m not sure, but it’s promising. I’m sure they have some big names in their portfolio.

I’ve never had the chance to talk to technical support.

It’s the other way around now: We have a different solution and we want to switch to TeamViewer.

All the installers are easy to use and also not too hard to deploy silently.

The licensing is pretty straightforward: number of devices and number of remote administrators.

I also looked at Bomgar, LogMeIn, Radmin and DameWare; also at open-source options like VNC and RDC.

Talk to the sales person and ask all the questions you have. Make sure it is the right solution for you before you strike a deal.

I use TeamViewer to enter someone else's computer and solve an issue they have with something. For example, desktop to desktop viewing.

The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping.

I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them.

I have been using TeamViewer within the past 12 months.

TeamViewer is a stable solution.

TeamViewer is used worldwide and it works well. At the beginning of the solution, there was some lagging but those issues were resolved. There are many people using computers and IT support and they only use AnyDesk or TeamViewer. The scalability is good.

I have not needed to use the support from TeamViewer.

The initial setup of TeamViewer is very easy and it takes approximately one minute to complete.

I am using the free version of TeamViewer. There is a subscription fee to use the premium features.

I would recommend this solution to others. It is easy and fast to use and it doesn't require a professional level of skills or knowledge to operate. 

I rate TeamViewer an eight out of ten.

IT help desk support for nonprofit organization of 200 computers. We purchased the product pre-installed with the TV in unattended access mode. We also use it for ad hoc remote support of individuals, primarily using TeamViewer QS.

Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff.

The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen.

• The business interface is clunky and not well-documented. 
• It should have ability to display notes in the computer list.

• Unattended Remote Access
• Collaboration with partners with all communication channels available at the same time

There are only two of us in the core of the company and we manage about 500 machines based in the UK, mainland Europe, US, Hong Kong, China and South Africa.

ITBrain should be embedded in the product and not an expensive add-on.

We have possibly been using it since TeamViewer 1.x; most certainly, since version 2.x.

We have only rarely encountered stability issues, and when it does happen, it can often be attributed to the state of the remote machine.

Once again, we have only occasionally encountered scalability issues; not often enough to worry us.

We hardly have to use technical support. When I have in the past, they have been very good: prompt, professional and usually accurate.

We previously used many solutions, such as VNC Viewer, and had so many issues, as the software was never designed to be so dynamic and was resource hungry.

For IT professionals… installation is a doddle!

I think it’s a top product, but due to our company size, we find the pricing heavy… Nevertheless, as long as it remains number one, we have to grumble and get on with it.

Once we tested it and used it ‘in anger’, there was no need to look elsewhere. We started on the free versions that were available at the time. As we became more and more reliant on the product, with increased collaboration, the need to up the level of the product became apparent. Which product version to buy was the only option under consideration.

Test it first and determine whether it’s the right technical product for your company, then evaluate your cost options and if they agree, go for it.

We use TeamViewer mainly to access other employees' computers to install software and to help them with some minor difficulties they have. 

We have employees and offices all around the world, and it's difficult to manage everything from the headquarters, and TeamViewer helps with that.

The most valuable feature of TeamViewer is its ease of use and beneficial remote access.

TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use.

In an upcoming release, it would be a benefit to have notifications from the person that you are viewing, such as when they are using the screen or closing an application. Having some response from their side would be helpful.

I have been using TeamViewer for approximately five years.

TeamViewer is a stable solution.

We have approximately 300 users at a few offices using TeamViewer.

I have used the support from TeamViewer.

I would rate the support from TeamViewer a five out of five.

The initial setup is straightforward.

We are using the free version of TeamViewer.

I rate TeamViewer an eight out of ten.

We use TeamViewer because sometimes our Cisco switches get disconnected on the remote side, and we connect to someone that has TeamViewer that is able to connect us again. He does it through his mobile laptop and gets connected back to the switch.

I use TeamViewer for personal and business use.

I have been satisfied with TeamViewer overall.

I have been using TeamViewer for approximately five years.

TeamViewer is stable.

The solution could have better scalability.

We have six people in my organization that use TeamViewer.

I have not contacted technical support.

The installation is very easy and it takes a minute.

The version of the solution we are using is free.

I would recommend this solution to others.

I rate TeamViewer a ten out of ten.