TeamViewer Reviews

One of the functional capabilities for TeamViewer is that it is able to bypass any corporate firewall (using the standard internet port 80, and port 443) that enables us to provide off-site IT service and support when our corporate travelers are out of the office/town, and when they need IT assistance. Whatever location they are in, as long as they have internet access, we are able to provide the necessary IT services and support by connecting remotely to their machines.

Once, our company president was unable to launch his email on his notebook during one of his business trips. When the IT help-desk received his call (in the middle of the night), the help-desk personnel were able to resolve the problem in less than two minutes through the use of the TeamViewer host being installed on his notebook in the first place. Our company president was very impressed by the immediate resolution and was very satisfied with it.

A Linux version would be great as well.

I started off evaluating TeamViewer 7 as a trial solution for the company, in order to resolve issues with the long distance remote IT service and support.

No issues encountered.

No issues encountered.

I have never ever had to call the TeamViewer customer service hotline because the product is a very simple piece of software to use.

I have never ever had to call the TeamViewer technical hotline because the product is a very simple piece of software to use.

We used VNC software for remote support within office premises, but as the business requirement changed, we had to make the change from VNC to TeamViewer.

It's as simple as A-B-C as the full version and host version are very simple to install. Even a non IT person would be able to install it onto a computer through the simple user-interface screen guide.

The implementation was done by an in-house team.

The costs of the licenses are huge. Therefore, for a small size business company with less than 250 users in Asia, the ROI will take a long time to recover.

We projected to purchase the licenses for the IT team to have the full-version while the rest of the users would only have the host version. In the end, we purchased five user licenses for the full version.

No other options were evaluated.

To date, I have seen the growth of TeamViewer grow from strength to strength for other capabilities such as Mac, mobile device support, whiteboard tools, on-line meetings session. Once you use it, you will never want to use another remote service product again.

We use mainly use TeamViewer for our staff. We provide the laptop to our company and they work remotely sometimes from home or travel abroad. If they face any issues with their laptop application, such as Outlook, we can connect remotely and resolve the problem.

The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use.

I have been using TeamViewer for approximately two years.

TeamViewer is stable.

We have not had any problems with the scalability of TeamViewer.

We have approximately 100 users using this solution. If more users come then we will give to purchase more licenses.

The technical support of TeamViewer is excellent. In case we raise an issue, then support is great.

The initial setup is straightforward, the process can take approximately 10 minutes. We add users' computers to the contact list and we can take remote control of them to solve issues.

We have a consultant that helps us do the virtual aspects of TeamViewer.

I rate TeamViewer a nine out of ten.

I use TeamViewer to connect to other workstations, Mac, or PC without a VPN connection. You connect to your client or TeamViewer by a give access code, ID, and password. I can connect to clients and resolve problems on their workstations. I can remote connect to a mobile phone or tablet.

I have been using TeamViewer for a long time.

I would recommend the solution to others.

I have found TeamViewer to be stable.

TeamViewer is a scalable solution.

I have never used the support.

The initial setup is straightforward. The deployment is very easy because the client software can be installed in half of minute. You download a few megabytes of the software from their site and set up the installation or run without setup and installation.

I did the implementation myself.

The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper.

We have licenses for three technicians, and all clients in the company were supported. We have three licenses for the IT technician and we support 100 PCs connection when it's needed.

I rate TeamViewer a ten out of ten.

• The ability to remotely access a customer’s computer, especially with unattended access granted.
• I have time to dig through configuration files and logs to analyze issues customers don’t always want to stand by and watch.
• The product can transfer patches and firmware upgrades through the connection, since some of them are too big for email attachments.

I use it all the time so I can see the customer issues and interact with them live. This is opposed to being sent screenshots and having to describe to someone how to gain super user access and execute the system level commands that need to be run after a file has been edited. 

This prevents having to expose curious people to a world of fragility, that most don’t understand. They could potentially break inside their appliance and void their warranty.

I had an issue recently where my mouse clicks weren’t being registered. I had to ask the customer to click on the things I needed.

I have used TeamViewer for 3 to 4 years personally for access to my personal computers. I have used it for a year professionally as a technical support specialist.

I have not yet encountered any stability issues.

I have not encountered any scalability issues.

The initial setup was simple.

We evaluated GoToMeeting, GoToAssist, and RealVNC.

It’s pretty dependable and very easy to use. I would recommend it to any IT professional who needs remote access to customer computers.

It is easy to use. We enjoy being able to save remote computer information for quick access.

I can effectively remotely troubleshoot personnel issues no matter where they are!

The only thing I can think of is a quick-deploy / auto-installer for the end users.

We have used the solution for two years.

We have not yet encountered any stability issues.

We have not encountered any scalability issues.

We haven't yet contacted technical support.

We used Chrome Remote Desktop. CRD was unstable and lost connectivity often.

The setup was straightforward. Just install and run at host and remote computers.

The pricing structure under which I purchased has been great because as long as the remote and host computers are running the same version, there is no need to upgrade.

We evaluated LogMeIn.

From a cost perspective, it's a great buy.

Easy-to-save access to remote machines: TeamViewer allows you to save machines to your account, which allows you to remote into a machine with ease. Once logged into TeamViewer, all of the machines that are saved to your account are on the right side and you are able to remote into them by double-clicking on them. 

Simple connection method.

Ability to transfer files from and to remote machines.

It allows for easier after-hour server updates/upgrades without requiring to go on site.

I would like it to have the ability to stay connected for longer times. Current and previous releases seem to time out after long periods of remote access. I am not sure what the timeout is set to. I would like it to not time out at all. I sometimes need to stay remoted into machines for a few hours to diagnose problems and I have been kicked out when the current timeout period expires.

I have been using it for over six years.

I have only run into issues on a few machines while installing the software, but it was never because of the software.

I have only called to add a user license and it was a quick call.

We implemented it in-house.

Pricing is on par with competitors, but still a bit high for what the service actually is.

I currently have to use LogMeIn and GoToAssist for certain machines. Both of these pieces of software fall short in many ways compared to TeamViewer.

• Personal users can use this app for free.
• External cursor view.
• Terminal Services-like services such as use of USB on remote desktop.
• Chat module, to instruct/inform the user on the remote desktop. We don’t have to use an external chat facility such as Skype.
• File transfer for exchanging files
• Scalability. Being able to use it at full screen makes it easier to work in and with
• Remote booting. TeamViewer has a nice utility to remotely reboot a system. So to do that, it's not needed to have someone physically do that at the remote location. During a remote desktop session, you don't want switch back and forth from and to the TeamViewer window. Instead, while you're working, you want to inform, guide or direct someone on the other side to carry out some physical actions you can't do yourself, as you're not there at the remote location, such as shut a system down or pull the power cord out to reset the power supply.

In a Windows environment, you would have to use Terminal Services Server for this.

In the past, use in wireless environments caused buffering due to limited bandwidth.

I started to use TeamViewer in 2008.

I did not encounter any stability issues.

I have not encountered any scalability issues yet.

Technical support is 8/10.

We used Terminal Services Server, which is obviously expensive.

In both personal and commercial use, initial setup was straightforward.

TeamViewer is a professional, flexible solution and platform independent, so it's worth it's price.

I evaluated Terminal Services, pcAnywhere, DameWare, VNC, Windows RDC (professional only).

For both personal and commercial use, if you are looking for ease of use and flexibility, TeamViewer is a good choice.

We use TeamViewer to do remote troubleshooting with our technology provider.

The most valuable feature of TeamViewer is its ease of use.

TeamViewer could improve by having support for other operating systems, such as Linux.

I have been using TeamViewer for approximately two years. 

TeamViewer is quite stable. We don't have any issues with it.

We have only used TeamViewer for approximately three or four users maximum for logging in at the same session. We have not tested the scalability.

We have approximately 20 users using TeamViewer. We do not have plans to increase usage.

I have not contacted technical support.

I use Anydesk and TeamViewer in parallel. Some people use one and some the other.

We use the free version of TeamViewer.

I would recommend this solution to others.

I rate TeamViewer a nine out of ten.