The support from Veritas Backup Exec could improve. The support we receive is offsite, and at times when we have an issue, the person helping may be in a different time zone. This has affected the quality of support.

I rate the support from Veritas Backup Exec a three out of five.

The technical support services are good.

I used technical support years ago and it was good. The 2012 edition was bad but technical support really tried to work with it. 

There was an issue with a backup that took 24 hours to resolve, but by that time the backup had expired because support forgot to reset it.

I rate technical support a six out of ten. 

We don’t have much recent experience in technical support. We haven’t used them in the last 12 months or the past three years. When we did deal with them, they were okay. They were helpful.

Technical support is good. Our company is a support partner with Veritas.

The technical support is good.  It does not take too long to receive an answer. 

Technical support is good. They provide a good response after opening a ticket.

They provide great support. I would rate them a ten out of ten.

Veritas' technical support is okay; not remarkable. The documentation is okay as well.

Maybe in the early years, we used to seek support, however, now, since we are quite versatile with it, we deal with any issues ourselves. We normally don't seek any support now. When we used them, maybe ten years ago, they were quite helpful.

The technical support is very good. Veritas is one of the best at providing technical support.

Technical support with Veritas is very good.

I work with technical support a lot whenever there are technical issues. They have been very good. Although they sometimes do battle with something, they eventually get it right. So I will rate them nine out of 10.

Technical support is adequate, but it could be improved.

I didn't face any problems just yet. I have not reached out to support. Typically, I can just search the internet and find an answer to my questions. I'd, of course, reach out if I had a huge problem. 

I think that customer support is okay.

I have never used technical support personally just yet. The previous administrator had to for a couple of different issues and they mentioned that support was good. 

Technical support is pretty good. They are available 24/7.

I have been able to learn how to use this solution on my own, without training. Where I am, in Iran, we do not have an official Veritas branch. Therefore, most of the teachers are self-taught and have not used official technical support.

When I encounter an error, the first thing I do is visit the Veritas forum. Usually, I find a solution to the problem based on the type of error. In fact, the backup forum seems to be full and complete because there is no error that I have not been able to solve.

They are helpful, but they are not very fast. They respond, but it takes them 24 hours to send the first response, which is not good. I am using their standard support. They might have another better support.

I never required technical support from the vendor because they provided a lot of documentation with the product.

I had some difficulties in the first two months. I read most of the information and highlighted a few things, and since then, it is fine. For every update, they provide a lot of documentation.

Technical support needs improvement.

It is difficult to find a technician, or even a knowledgeable person because most of their technicians are not well-versed in their product.

The technical support is pretty good. We have reached out for Backup Exec and we have gotten the support that we needed.  

The technical support is very good. They give us very good support. We don't have any problems with support. 

I would give technical support a rating of a six and a half out of 10.

Local support was lacking. It was an issue in our region. Customers would not have been able to get the support they needed. 

We mostly worked with technical support via a portal for customer support. Largely, we've been happy with their level of service. They call us when we have issues and they help in whatever way they can.

I've used their technical support. If you can get somebody who knows what they're doing, it's good; and if you get somebody that you can easily understand.

The issues are the language barrier, as well as: You finally get somebody to call you back and you start talking with them. All of a sudden, they say, "Oh, this belongs to a different department." They shove me off and I have to wait again for somebody to call me back. It's not a very streamlined and not a very efficient way of providing support.

Veritas technical support is okay. 

Technical support is great. We're satisfied with the level of service they provide to us. 

Their support is good.

I would give the technical support a rating of seven. Sometimes it feels like their reps are not trained enough.

Enough  ok, 

I do not have direct experience with tech support. 

Their technical support is very good. We have not had many issues, but it's okay.

Technical support for this solution is very good.

The technical support is okay.

We don't use the support frequently, only when there is a problem.

Technical support depends upon the person who answers the call. If they are in your time region, then you get better support, but if they're not in your region then there is a delay in the support and you lose valuable business for backup and restore. Overall, it is much better than the others.

Technical support is good. Veritas is good, overall, when it comes to the technical support.

The solution could improve the support they provide.

Veritas has a good support system you can contact when you're having issues. It's very easy.

Technical support for this solution is very good. When you run into a problem you can call them at any time. They respond very quickly and are ready to assist you.

Technical support for this solution is good, and I haven't and any problems with them.

Technical support is good. I give it an eight out of 10 rating.

They have always been good. 

I have not had end-user experience with the Veritas technical support.

We have had a lot of trouble with tech support.

We haven't had to contact technical support for a long time. Generally, when we've needed to in the past, we've received good support.

The tech support is very good. 

This solution has a very good technical support department that is very responsive.

I would give technical support a rating of 5/10.

Technical support for this solution is great.

I would give technical support a rating of nine out of 10.

The technical support is very good. 

The few times that I had to contact technical support had been a bit cumbersome. You had to keep calling and you just moved from one place to the other, and it wasn't that easy to get the support.

The online support, however, where you have to go into the portal to find the information, was much easier to deal with, compared to calling the help desk. There was enough information on the portal to be helpful if you ran into issues. Most of the time, my first option was the portal. I was able to find relevant information to help me, to get what I needed that way.

The solution is quite stable, so I've very rarely had to actually contact technical support.