What is our primary use case?
Our primary use case for Veritas Backup Exec is to take the emails from all the servers and for backing up the files. We require administrative control of that process.
We use Veritas for incremental backups for all the servers. It is an automated process. Lately, we have taken advantage of the full backup facilities provided by the product.
How has it helped my organization?
Veritas Backup Exec has enabled us to save costs.
What is most valuable?
One nice feature with Backup Exec is mainly that disaster can happen to any server and the disk image can be destroyed very easily. It's also easy to fully email the backup image and restore the server.
What needs improvement?
A lot of backup solutions are coming out now and a lot of new disaster recovery software is coming. We should see an updated cycle in six months or one year. Veritas Backup Exec should be more user-friendly. The costs should also be much lower and it should be easier to go through the disaster recovery process.
This solution has been working perfectly for us for many years now. I did not encounter any major problems or issues with it during production.
We need some more added value to this software, i.e. better disaster recovery.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability of the solution is good. I cannot think of any issues that we've had with stability.
What do I think about the scalability of the solution?
I would give the scalability an 8/10. We have more than 50 to 60 servers. We were declined to accomplish what the servers needed for images at that scale.
We can support 50 servers and after that, we use some higher angle or higher position user permissions for backups because of our infrastructure requirements.
For deployment and maintenance, we only require 4-5 people.
How are customer service and technical support?
The technical support is very good. They give us very good support. We don't have any problems with support.
Which solution did I use previously and why did I switch?
We were also using Symantec Enterprise Vault.
How was the initial setup?
It's easy to set up, setting up it is no problem. The configuration is also very easy.
The setup time for Backup Exec was about one week. If the structure is very heavy, then it will take around one month to set up.
What about the implementation team?
We had some help from what our integration company would provide for the setup. Then we go through our own internal configuration settings.
What's my experience with pricing, setup cost, and licensing?
For Backup Exec usage, the client uses the software with us because we have a license for this product. The license availability we have is for ten years.
Licensing is somewhat expensive. They should decrease the price.
Which other solutions did I evaluate?
This solution we are using now is only for the data backups. The last data recovery we were on had different features and functionality.
Disaster recovery is only part of our backup solution for our internal operations. Other backup solutions were not as reliable, i.e. the previous solution crashed. After that, I knew that Backup Exec solution was what I was looking for because it has better features for recovery.
What other advice do I have?
For our internal purposes, Veritas Backup Exec is very good, but for disaster recovery, you should go with another product.
Nowadays, everything is going on the cloud and the backup solutions should also be also fast. A lot of things we are maintaining now require professional disaster recovery services. With Veritas, an internal alert problem is happening for all the windows which should be somewhat decreased. Then it would be better and more user-friendly.
I am giving Veritas Backup Exec an 8 out of 10. The Backup Exec software is very good but should be updated with new features.