Compare Atlassian vs Panaya | IT Central Station

Atlassian Based on 125 reviews.	Panaya Based on 5 reviews.
Overview
Atlassian is an Australian enterprise software company that develops products geared towards software developers and project managers. Atlassian is headquartered in Sydney, Australia. On February 14, 2014, Atlassian president Jay Simons announced the opening of an Austin office that will eventually employ 600 people. Atlassian was founded in 2002 by Mike Cannon-Brookes and Scott Farquhar. In 2006, Cannon-Brookes and Farquhar were named Ernst & Young's Entrepreneurs of the Year.	Information Not Available
Sample Customers
JIRA: Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi. Atlassian ALM: Facebook, NASA, Cisco, eBay, Redfin, Toyota, Kaiser Permanente, Gilt, CSIRO, Autodesk, The Daily Telegraph, CODE, Illumnia
Popular Solutions
Atlassian Confluence 21 reviews JIRA 21 reviews HipChat 4 reviews	Panaya Oracle EBS R12 Upgrade Automation 1 reviews Panaya Test Dynamix 1 reviews
Top Comparisons
TFS vs. JIRA Compared 32% of the time. IBM Rational Team Concert (IBM ALM) vs. Atlassian ALM Compared 28% of the time.	JIRA vs. Panaya Release Dynamix Compared 67% of the time.
Top Industries
Financial Services Firm 19% Manufacturing Company 9% Comms Service Provider 9% Retailer 5%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Steve Surya
Solutions Architect at a tech services company
What is our primary use case?: I use Trello for project management along with my team. It is used for managing...
Read full review of Trello »
Anonymous User
Business Process Designer at a retailer
What is most valuable?: Search: It is simple to search for documentation throughout Confluence from the search bar....
Read full review of Atlassian Confluence »
Sr.SCMEngineer7
Sr. SCM Engineer at a financial services firm
What is most valuable?: Clustering: The ability to run your Bitbucket instance on a cluster of multiple nodes...
Read full review of Bitbucket Data Center »
Sof32Eng890
Software Engineer at a tech services company
What is our primary use case?: My primary use case for Jira Portfolio is mainly resourcing capacity managements. ...
Read full review of JIRA Portfolio »
Alexander Dobry
Fachbereichsleiter
What is our primary use case?: We run pilots and product development using this for Agile and Scrum applications,...
Read full review of JIRA »

Review 1 of 5

Anonymous User
Division Manager - Oracle Systems Management at a government
What is most valuable?: The collaboration supported via the use of the test recording and the defect documentation...
Read full review of Panaya Oracle EBS R12 Upgrade Automation »
Eric Lemel
PDG at a tech services company
What is our primary use case?: The primary user case is test management for user acceptance tests and business...
Read full review of Panaya Test Dynamix »

Review 1 of 2

Customer Service

AaronKo1
Principal Program Manager at a Consumer Goods
Customer Service: Customer service is good. Response to support requests were fairly quick. Technical Support:...
Read full review of JIRA »
Joe Friedrichsen
Managing Director Business Change and Quality Assurance at Blue Cross & Blue Shield of Rhode Island
Customer Service: Most of their customer service comes from the community. Robust community of evangelists who...
Read full review of JIRA »
Zaina Ajakie
Agile Coach & Sr. Project Manager at a retailer
Customer Service: Customer service is excellent, although they are only available via email. Technical Support:...
Read full review of JIRA »
Benjamin Lau
Principal Build and Release Engineer at a software R&D company
Technical support was okay. I felt like it took a long time for issues to get resolved and they seemed to get...
Read full review of HipChat »
Arunkumar Vijayakumar
Project Manager at a tech company
Customer Service: Very good but I have some feedback with respect to the support. 1) Currently, we have a limitation...
Read full review of Bitbucket Server »
Nick Elsey
Chief Operating Officer at a tech services company
Generally, it's been a really good experience. They're pretty responsive. I personally don't make the calls since...
Read full review of Atlassian ALM »
Hristo Damyanov
Systems/Applications Specialist
Customer Service: I find the customer sevice limited. Technical Support: Technically speaking they have just enough...
Read full review of Atlassian Confluence »
Jacob Samson Schlüter
Project Manager
I would give technical support a rating of 9 out of 10.
Read full review of Atlassian Confluence »
Gianni Rigoni
Digital Engagement Manager
I have not personally been in touch with support, but I think the support is very good. I haven't heard anything...
Read full review of JIRA »
Vigneshraj Tinnanur
Technical Test Lead at a tech services company
Customer Service: I'm unable to comment on this. Technical Support: I'm unable to comment on this.
Read full review of Atlassian Confluence »
Elizabeth Volini
Project Delivery Lead at a real estate/law firm
Atlassian technical support is responsive in terms of communication, but is slow to address issues. You often have to...
Read full review of Atlassian Confluence »
Siddheshwar Mhetre
Atlassian JIRA & Confluence Expert| Plugin Developer| Trainer at a tech services company
I would give them a rating of 7/10. The technical support was helpful.
Read full review of Atlassian Confluence »
Mihai Fagadar-Cosma
Product Development Manager at a comms service provider
Customer Service: I actually found all the information I needed on the Atlassian documentation pages and forums and...
Read full review of JIRA »
Anonymous User
Engineering Operations Lead at a financial services firm
Support is very fast, helpful, and friendly.
Read full review of HipChat »
Anonymous User
Test Manager
Technical support is good. We use Beecom as the provider.
Read full review of JIRA »
Anonymous User
Senior Build & Release Engineer at a non-tech company
Customer Service: 7/10 - sometimes you just want to talk to someone over the phone, but this isn't very easy with...
Read full review of Bamboo »
Anonymous User
Tech Director at a tech company
Technical support is very good.
Read full review of Atlassian Confluence »
Anonymous User
End User Support Engineer at a tech vendor
I would give technical support a rating of 5/10.
Read full review of HipChat »
EngagemeDir320
Pre-Sales Consultant at a tech services company
My company has a 100,000 people, so we always can find someone within our organization who can help fix an issue.
Read full review of JIRA »
DocDepManager11
Documentation Department Manager
We seldom used the technical support.
Read full review of Atlassian Confluence »
Andrey Agranov
Java Development Team Leader at Honeywell
I used the support from JIRA several times and it was good. I had questions about licensing, I had questions about...
Read full review of JIRA »
Sr.SCMEngineer7
Sr. SCM Engineer at a financial services firm
Technical support has been good, so far. We are getting support and answers on time.
Read full review of Bitbucket Data Center »
Guilherme Yoshikazu Saito Machado
IT Specialist at a manufacturing company
I have never used technical support.
Read full review of Atlassian Confluence »
Anonymous User
Business Process Designer at a retailer
We haven’t used technical support.
Read full review of Atlassian Confluence »
Anonymous User
CEO
Customer Service: 9/10 Technical Support: 9/10
Read full review of Atlassian Confluence »
Anonymous User
Systems Architect
We had some issues regarding release upgrades, but they were sorted out as fast as could be expected.
Read full review of Atlassian Confluence »
Anonymous User
SVP Information Services at a tech company
Customer Service: They seem to struggle a bit. We were having some concerns with CPU usage and heap memory. Support...
Read full review of Atlassian Confluence »
Anonymous User
Sr. Project Analyst at a tech services company
Customer Service: Atlassian’s customer service used to be wonderful. There was phone support that was always...
Read full review of JIRA »
SrDevManager109
Senior Development Manager at a financial services firm
My questions have always been around the use of the product. It’s more effective to ask the community via the on-line...
Read full review of Atlassian Confluence »
Issa Gorissen
Senior Enterprise Analyst Developer at a government
It depends on the issue and the support agent handling the case. Sometimes it is super good, sometimes super lame.
Read full review of Atlassian Confluence »

Review 1 of 30

Anonymous User
Division Manager - Oracle Systems Management at a government
Customer Service: Customer service is a true highlight for Panaya. They are extremely responsive and flexible when...
Read full review of Panaya Oracle EBS R12 Upgrade Automation »
Eric Lemel
PDG at a tech services company
Support is reactive and in English only.
Read full review of Panaya Test Dynamix »

Review 1 of 2

Technical Support

No Data Available

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