Atlassian Confluence Review

Centralisation and searchability of documents even on a smartphone, are advantages

What is most valuable?

Availability of documents hosted in confluence very easily. You only need a browser, so even on a smartphone it is available.

How has it helped my organization?

Centralisation of knowledge, easily searchable.

What needs improvement?

Being robust when dealing with complex pages, eating too much CPU, badly designed plugins.

For how long have I used the solution?

Nine years.

What do I think about the stability of the solution?

Yes, if users upload/convert from complex Office documents or upload too many attachments.

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

It depends on the issue and the support agent handling the case. Sometimes it is super good, sometimes super lame.

Which solution did I use previously and why did I switch?

No previous wiki solution.

How was the initial setup?

Initial setup is easy‎. The Atlassian documentation is good. Just make sure to read the requirements description.

What's my experience with pricing, setup cost, and licensing?

No advice, pricing is publicly available.

What other advice do I have?

  • Do not install too many plugins, and choose them well, since some are heavy or broken.
  • Do not allow attachment uploads that are too big.
  • Install JavaMelody for easier monitoring‎.
  • PostgreSQL is a good DB choice for all Atlassian products.
  • Use fast HDD disk for faster search results.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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