Compare BambooHR vs Infor

BambooHR

Based on 31 reviews.

Infor

Based on 91 reviews.

Sample Customers

BambooHR

Stance, SoundCloud, Reddit, Shopify, 99designs, Stitcher, Disqus, Beans & Brews, Stacy and Witbeck, Vino Farms, MokiMobility, SecurityMetrics

Infor CloudSuite HCM

Pilot Flying J

Popular Solutions

11 reviews

12 reviews

0 reviews

11 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Educational Organization

Computer Software Company

13%

Manufacturing Company

12%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ROCHELLE RAMOS
Director, Human Resources at a construction company
I use this solution for all things HR related. It was the first HRIS system that I implemented for a company of...
Read full review of BambooHR »

Review 1 of 1

Joshua Rajeeva
Managing Director & CEO at Blue Chip Computer
We primarily use Infor CloudSuite CRM for booking orders, tracking customers, managing estimates, and handling codes...
Read full review of Infor CloudSuite CRM »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
Infor ION is a middleware solution I use to create workflows, integrate applications, and build custom dashboards. I...
Read full review of Infor ION »
Pravinkumar Bhandare
Principal Consultant - Infor M3 at Merino Consulting Services
Infor M3 is used in major European countries, including India. This is the Infor M3 that has specialized ERP packages...
Read full review of Infor M3 »
Anonymous User
Director of IT at a manufacturing company

Read full review of Infor VISUAL »
Anonymous User
Works at a consultancy
We were using Infor WMS for operational management in a product warehouse.
Read full review of Infor CloudSuite WMS »

Review 1 of 5

Customer Service

Chloe Livadiotou
HR Officer at a financial services firm
I rate BambooHR support eight out of 10. Sometimes, things aren't working the way I want, so I send them emails. They...
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Francesca Theodorou
HR Associate at TICKMILL LTD
The support from BambooHR was very good. They helped us with specific questions we had and with any material we...
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Tino Samardjioski
Senior Security Officer at IT Labs LLC
The customer service for this solution is good. I would rate them a five out of five.
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Anonymous User
Executive Assistant at a construction company
Technical support is great from my experience. I have only needed support twice, but I was helped very quickly.
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Anonymous User
HR Business Partner at a tech vendor
Responses are always prompt and thorough. No complaints here!
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Anonymous User
Business Operations Manager / HR Generalist at a retailer
Amazing turnaround time. I really like that I can search for the answer first and most of the time I find my answer....
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Anonymous User
Generalist, People Operations at a computer software company
Technical support is moderate to high. They are usually quick to reply and keep you updated on status.
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Anonymous User
Office Manager at a tech services company
Technical support is good. We have a slight delay in response due to our location and time difference. But generally,...
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Earlgarth Greaves
Principal Consultant at The Bluestone Corp
They are very friendly and knowledgeable. They are growing really fast, so there are always new people coming on...
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Anonymous User
Office Manager at a manufacturing company
I rate customer support very, very high. This has been one of the stand-out aspects of using BambooHR. My company is...
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Anonymous User
Human Resource Generalist at a non-profit
Technical support is 10+!! They are outstanding!
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Anonymous User
Human Resources Manager
On a scale of 1-5, I would rate it a 6. Technical support is always efficient in getting back to me when I have an...
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Anonymous User
HR, Learning & Development at a tech vendor
It takes a day to get a reply. In many cases, it is possible to add some fields. For more common solutions, we are...
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Anonymous User
Accounting And Logistics Assistant at a pharma/biotech company
Technical support is 10/10.
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Anonymous User
People Operations Manager at a tech vendor
Unknown: We haven't used the technical support yet.
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Anonymous User
People & Culture (HR) Manager at a transportation company
Technical support is good.
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Anonymous User
HR at a tech company
I would give technical support a rating of 10/10. They have great phone and email service. They also have an...
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Andra-Gabriela Matei
HR at Provably Fair SRL
The solution's technical support is super responsive and helpful. I rate the technical support a ten out of ten.
Read full review of BambooHR »
Anonymous User
People And Culture Coordinator at a financial services firm
Technical support is great. They are based in the US so my responses always come overnight. However, I can always...
Read full review of BambooHR »
Anil Mon
Assistant Manager HR & Administration at a construction company
Technical support is very good.
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Anonymous User
Sales Engineer at a tech vendor
I rate technical support 4.5/5.
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Anonymous User
Director of Finance and Administration at a philanthropy
We have only used technical support by email. If you can't put your questions into a clear format that technical...
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Anonymous User
Executive Assistant at a construction company
You can really only contact technical support via email. The turnaround time is 24-48 hours. I would say the service...
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Anonymous User
Head of HR at a tech vendor
It is a very friendly personal service and they are responsive within a day. The fact that they are in a different...
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Review 1 of 24

Nakul Oza
Infor M3 Consultant at Wipro Limited
I have contacted technical support, and I would give them a rating of eight out of ten.
Read full review of Infor M3 »
Ilias Jemili
ERP Consultant at a university
Support was helpful. They always replied on time. They were very professional too.
Read full review of Infor LN »
Mike Potashnick
Director at Corporate Financial Management Systems

Read full review of Infor dEPM »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
The customer service and support is good. It's called Extreme Support, and it comes with an add-on for customers to...
Read full review of Infor CloudSuite Industrial »
Peter VAN BENNEKOM
IT Consultant at OrangeDot Consulting
The solution's technical support is more like a business policy Infor M3 has in place. I rate the technical support a...
Read full review of Infor M3 »
Sanjay Patankar
General Manager at Godrej Infotech Ltd.
We have not been satisfied with technical support at all. We deal with them a lot and often call them on a weekly...
Read full review of Infor LN »
Ahmed_Nagy
Application Manager at a tech services company
Technical support staff are very helpful, and you can have support 24/7. However, because Infor has more than 74...
Read full review of Infor M3 »
Joshua Rajeeva
Managing Director & CEO at Blue Chip Computer
The technical support services are good.
Read full review of Infor CloudSuite CRM »
Pravinkumar Bhandare
Principal Consultant - Infor M3 at Merino Consulting Services
When support is required, from Infor, it is not available at a large scale. Infor provides one portal for support. We...
Read full review of Infor M3 »
Dietmar Müller
MC Sales ERP at Cronon GmbH
Though I have not contacted the technical support team of Infor LN, I rate Infor LN's support team an eight out of...
Read full review of Infor LN »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
Infor’s technical support is good. The tickets that we raised had been addressed very well. Our customers prefer L1,...
Read full review of Infor LN »
Anonymous User
Developer at a educational organization
Infor is not very much into the market as of yet, which means that its products are not yet public and this precludes...
Read full review of Infor LN »
Anonymous User
Senior Software Engineer at a healthcare company
Customer Service: Customer service is great with one dedicated customer success manager and great support org. It has...
Read full review of Birst »
RohitPothani
Lead consultant at Merino Consulting Services
Infor's technical support is reliable. One can rely on the technical support that Infor provides. I rate Infor's...
Read full review of Infor LN »
Anonymous User
Consultant at a computer software company
Customer Service: The level of customer services should be 75-80%. Technical Support: Excellent 90%.
Read full review of Infor dEPM »
Anonymous User
Technical Specialist at a tech services company
The tech support was an OK experience. Birst depends primarily on their forum for their issues to be resolved.
Read full review of Birst »
Anonymous User
‎BI Analyst at a non-tech company
I literally gave up using their support due to their slow response. The business cannot wait weeks to fix an...
Read full review of Infor dEPM »
Gene Hammons, MBA
Director at a consultancy
Customer Service: Infor is impossible, but if you have a good reseller partner, they can handle just about any...
Read full review of Infor CloudSuite Industrial »
Anonymous User
Lead Business Analyst at a tech services company
Customer Service: They do have good team which provides satisfactory customer service. Technical Support: They have...
Read full review of Infor LN »
Anonymous User
Information Systems Manager at a manufacturing company
There is limited support on Baan IV, but for Infor ERP LN there are more options. When it comes to vendor support on...
Read full review of Infor LN »
Touirass Anass
Senior ERP Infor M3/MOVEX Manager at a computer software company
We work with them via Infor Xtreme or Infor Concierge, which is the new name of Infor Xtreme. They're reactive. I'd...
Read full review of Infor M3 »
Anonymous User
Independent Consultant
I've contacted Infor M3 technical support, and the team was pretty good and quick to respond. The technical support...
Read full review of Infor M3 »
Rick Hutchinson
Product Manager at a tech vendor
Customer Service: Support is good. We have an assigned CSM who helps us track down help quickly. Technical Support:...
Read full review of Birst »
Amr Elguindy
CIO at AITEK
The support is overall needs improvement.
Read full review of Infor LN »
Anonymous User
Business Intelligence Consultant and Birst Expert at a tech consulting company
Technical support has a quick response time and a high quality of service. I would rate them with a 7/10, as there is...
Read full review of Birst »
Anonymous User
Business Intelligence Manager at a real estate/law firm
Technical support is excellent.
Read full review of Birst »
Anonymous User
Director of Enterprise Applications at a computer software company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Kiran Karkera
Director- ERP Consulting at a tech services company
Support for Core ERP is extremely good. Regarding add-ons, with many different technologies involved, support is not...
Read full review of Infor LN »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor dEPM »
Anonymous User
Infor ERP LN Analyst at a tech services company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Infor LN »

Review 1 of 30

Technical Support

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