What is most valuable?
The product configurator in ERP was managing sales quotations and orders, as well as BOM and routing through defined product features and corresponding constraints. That automation prevented user mistakes, speeded up employee on-boarding, saved engineering time to focus on new products and designing elevators for prestigious buildings all over the world.
Project-wise, discrete manufacturing business could yield to manual or semi-automated planning for production. MRP covered that need from the very first day, and provided better insights both for material and operation planning under unlimited capacity.
As a multinational company, acting in various markets, reporting and documenting in various currencies was essential. Costing would be another issue to be competitive in the market. Multicurrency functionality saved valuable resources both in logistics and finance.
How has it helped my organization?
Baan IV is used in both logistics and finance. An integrated environment with the product configurator, MRP and multicurrency capabilities provided better insights to manage company instead of ad-hoc operational maneuvers. Product traceability and customer experience is improved.
What needs improvement?
Infor ERP LN after Feature Pack 8 covered the following needs: non-sequential PCF, advanced scheduling, better user experience (Facebook like, user social space for processes), ION architecture, and better customization/development options. Further evaluations are needed for supply-chain and warehouse operations. In any case, detailed analysis is needed for specific requirements. Actual costing should also be reviewed in detail.
For how long have I used the solution?
I have used Baan IV for 13 years and it is still in use.
Baan IV is in use at various sites. Infor ERP LN is also close to live for global upgrade.
What do I think about the scalability of the solution?
We have not encountered any stability issues.
How are customer service and technical support?
There is limited support on Baan IV, but for Infor ERP LN there are more options. When it comes to vendor support on implementations, I prefer to see Infor as a partner not as a vendor. They should be closer to the customer.
Which solution did I use previously and why did I switch?
Previous solutions were partial ones. They didn’t cover both logistics and finance.
How was the initial setup?
Initial setup was straightforward: one logistics – one finance; manufacturing and finance integration was postponed to a later phase to give users time to manage BOMs and getting acquainted with ERP’s functionalities, preferably driven by a PDM solution.
What's my experience with pricing, setup cost, and licensing?
Concurrent/named user licensing provides flexibility and expandability. Having cloud-based licensing in evaluation will open up different opportunities. Although price is a major concern at the initial investment, a company will reach expected business results easily especially if they have add-on modules providing better process integration and business intelligence.
Which other solutions did I evaluate?
When evaluating the upgrade to Infor ERP LN, Oracle and SAP were on the short list.
What other advice do I have?
Infor ERP LN is a fair option, especially for discrete manufacturers. Implementation is a key differentiator. ERP project team members (both internal and external) are key players that will set the level. Sponsors and steering committee support and care is the most important factor from the first day until going live.
My rating considers user experience, missing advanced scheduling and sequential product configurator.