Infor LN Review

The order management, warehousing and planning modules have considerable depth in functionality. Most reports have too much content and often need to be customized

What is most valuable?

The following features are valuable to us:

Software Version control – helps in clearly separating Global/Country/Customer specific software components.

Web enablement – the development tool is common for both regular forms as well as web forms. Hence, the product did not have to be redeveloped for web enablement.

Order Management, Warehousing and Planning – these modules have considerable depth in functionality.

Kiran - The way the ERP LN Architecture is structured that it allows for different versions of the same component to be present in a single environment. ie for example there could be 3 versions of a purchase order functionality ie global / country / customer . user could create an company using any of the versions. This helps in testing, environments involving multi location / country set ups etc

Infor LN Development Tool’s basic structure has remained the same (of course there has been a lot of enhancements) since it was a forms based client server application. Presently the ERP has a new HTML 5 web based UI. The web UI is created internally by the ERP development tool and Infor did not have to redevelop the forms for eb enabling the application. ( To give an analogy It’s like a VB based application and an internal engine converts it completely into )

How has it helped my organization?

Complete cost capture and control in project based environments has helped in evaluating project cost breakdown for cost control and estimation.

What needs improvement?

The following need improvement:

  • Standard beautiful looking reports - Most reports have too much content and often need to be customized for user friendly presentations.
  • Standard reports – LN offers hundreds of standard reports. Many of these should be redesigned by Infor so that there are basic reports that can be available out-of-the-box in printable formats. Most standard reports have too many fields and need to be customized or modified before the users can actually use them.
  • Task Management – Presently LN requires one to use an add-on component called ION/Xi so that users get a task list. If one uses only the core, then user needs to go through some reports to get a ‘to do list’ for the user. If this is incorporated in the core ERP then it will be a great value addition and make the processes very efficient for the organizations, as it will be ‘pro-active’ on the part of the ERP.

For how long have I used the solution?

I have been using Infor for 15 years.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

Support for Core ERP is extremely good.

Regarding add-ons, with many different technologies involved, support is not as smooth and swift.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

How was the initial setup?

Initial set-up is complex. Infor ERP LN, like any top line ERP, has a lot of functionality and so has to be suitably set up to prevent making it too big to handle.

What's my experience with pricing, setup cost, and licensing?

Look at total cost when dealing with Core plus Add-ons.

Which other solutions did I evaluate?

We did not evaluate any alternatives.

What other advice do I have?

Look for an experienced partner/resource. Clearly spell out objectives and outcomes for the project. Put your best people in the implementation project and let them take complete ownership. Try to phase out the functionality implementations appropriately based on needs and size of your company.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We are a partner.
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