- User experience
- Ease of use
- Rich functionality
The process module needs improving as in Baan IV which had a module for customers in the processing industry, for example, paint manufacturing.
I've used it for over 18 years, in its various versions as Baan (from v4) and then ERP LN.
As expected every software will have its bugs, and the ones for this are -
Once the bugs are fixed, product is quite stable.
The product is highly scalable but setup is a bit complicated. Once the parameters have been set, however, companies from five to 5,000 users can operate the product.
It's reasonable.Technical Support:
From the beginning I implemented it. Initially using a legacy mainframe application, Unis-1100 on a Unisys mainframe. I also implemented MTMS, a UK based Cobol based MRP2 software before moving onto Baan. From there, I have stayed with Baan/Infor and its various versions for the last 18 years,
Baan IV was straightforward but ERP LN became complex and the latest version is highly complicated.
I recently joined a company with heir own IT department, but prior to that I would implement ERP LN.
Much higher than that of SAP.
When I was originally part of a consulting company, we evaluated three in 1997 -
Find the right implementation partner as there are many consultants who have no clue of the products functionality. Also, most of the implementation partners don’t take any ownership in implementation. You need to dedicate a group of users to the implementation, otherwise you will be spending lot of money on consultants.