Birst Review

The admin module helps standardize data.

What is most valuable?

Birst admin is a great module which helps standardize data to a gold standard. We are able to integrate very quickly and get new data elements into the model.

How has it helped my organization?

Our organization is helping a cancer hospital bring insight from their data. We work on highly regulated PHI data.

What needs improvement?

I would want to see some improvement in the user management module. User management should be designed to do some bulk operations from UI.

For how long have I used the solution?

We have been using Birst for the last three years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues. We were able to set up standard deployment and upgrade processes with the help of a Birst consultant we had for some time.

What do I think about the stability of the solution?

I used to encounter lot of issues between 5.19 to 5.23 releases but now, the product seems very stable. I am excited to see the new admin module.

What do I think about the scalability of the solution?

We have been able to scale pretty quickly and easily. It has been great experience and I love this product.

How are customer service and technical support?

Customer Service:

Customer service is great with one dedicated customer success manager and great support org. It has been great experience and I love this product.

Technical Support:

Technical support is 10 out of 10. It has been a great experience and I love this product.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

Initial setup was straightforward.

What about the implementation team?

An in-house team implemented it with the help of a Birst consultant.

What was our ROI?

The ROI is great.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated Tableau and Qlik Sense. We found Birst as a great option for what we are trying to achieve.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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