Compare Sangfor vs WatchGuard | IT Central Station

Sangfor Based on 1 review.	WatchGuard Based on 58 reviews.
Top Comparisons
	Sangfor NGAF vs. WatchGuard XTM [EOL] Compared 0% of the time.
Sample Customers
Sangfor NGAF: Sony EMCS (Malaysia) Sdn. Bhd., Malaysian Road Transport Department, Universiti Sultan Zainal Abidin, Punjab Medical College (Pakistan)	WatchGuard XTM [EOL]: AVG, Cyren, Kaspersky Lab, Lastline, NCP engineering, Trend Micro, Websense WatchGuard Firebox: Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence
Popular Solutions
Sangfor NGAF 1 reviews	WatchGuard Firebox 20 reviews WatchGuard XTM [EOL] 6 reviews WatchGuard Application Control 1 reviews
Top Industries
No Data Available	Software R&D Company 12% Media Company 11% Pharma/Biotech Company 9% Retailer 8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

NadeemKhan
Group IT Director at United Medical
What is our primary use case?
We mainly use this solution as a firewall. A few years ago we had some data loss due to…
Read full review of Sangfor NGAF »

Review 1 of 1

Rainer Albrecht
General Manager at Gemcom
What is our primary use case?
Our primary use case of this solution is high tech intrusion prevention and detection in…
Read full review of WatchGuard Intrusion Prevention Service »
Anonymous User
CEO at Datastream LLC
What is our primary use case?
WatchGuard Gateway AntiVirus is a firewall solution. We use it for internet access for…
Read full review of WatchGuard Gateway AntiVirus »
Ron Cook
IT & Telecommunications
What is our primary use case?
The Airport Authority is responsible for providing free WiFi at the Birmingham…
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
Systems integrator at a comms service provider
What is our primary use case?
We primarily use the solution for protection.
What is most valuable?
All of the…
Read full review of WatchGuard Application Control »
Anonymous User
IT Manager at a engineering company
What is our primary use case?
It's our primary firewall. It's also our UTM device, so we have multiple security layers…
Read full review of WatchGuard Firebox »

Review 1 of 5

Customer Service

NadeemKhan
Group IT Director at United Medical
Whenever you have a problem, you'll get an answer in 30 minutes' time, maximum. Unless it is at a very awkward time,...
Read full review of Sangfor NGAF »

Review 1 of 1

Ryan Baskharoon
Operations Manager at DLL Technologies
Their customer service is one of the best and is extremely knowledgeable about their products. They are very...
Read full review of WatchGuard Firebox »
Kenneth Conklin
Owner at a tech services company
Excellent, although I have very little involvement with technical support, but when I did use technical support, the...
Read full review of WatchGuard XTM [EOL] »
Joseph Jansen
IT Specialist at Art Students League
Tech support is everything for any product. WatchGuard's technical support is up there at eight or nine out of ten....
Read full review of WatchGuard Firebox »
John Giacco
Network Administrator at Peace Bridge
I haven't used WatchGuard's technical support because it is an easy product to use.
Read full review of WatchGuard Firebox »
John Farmer
Manager/Senior Systems Administrator at a tech services company
The technical support is very good.
Read full review of WatchGuard Firebox »
AlanRogers
Owner at Thermioninc.com
Our IT guy talks highly of the technical support, saying that they are pretty knowledgeable. He never complains about...
Read full review of WatchGuard Firebox »
Shaun Sheng
Technical Support at Dataworld Computer Center
Whenever I have a problem I contact the technical support and I normally have to wait at least a day for them to...
Read full review of WatchGuard Firebox »
Rick Phillips
IT Manager at IDI Distributors Inc.
Tech support has been good. It's gotten a lot better the past few years; it's very much improved. Twelve years ago it...
Read full review of WatchGuard Firebox »
MaximilianoHuguenin
IT Security Analyst at a tech services company
The support is poor and lazy.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT Manager at a engineering company
I don't think I have used WatchGuard's technical support. If I did, it might have been once. I haven't really needed...
Read full review of WatchGuard Firebox »
Dominique Den Hartog
Senior Support Engineer at Port-IT B.V.
We have used technical support for WatchGuard many times and overall, we are satisfied with it. They are always...
Read full review of WatchGuard XTM [EOL] »
Thomas Zhang
IT Director at a financial services firm
7/10
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Network Administrator at a financial services firm
Customer Service: 7-8/10. Technical Support: 7-8/10 and I've yet to have an issue go unresolved.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Sr IT Security Consultant at a healthcare company
Customer Service: I had great encounters with all levels of customer service from the general help desk all the way...
Read full review of WatchGuard XTM [EOL] »
Akhtarul Islam
CEO at Aveata Limited
The technical support is fine.
Read full review of WatchGuard XTM [EOL] »
Paal
CFO at a tech vendor
The few times we have contacted Watchguard. They reply promptly without delays.
Read full review of WatchGuard Firebox »
Anonymous User
Third Line Engineer at a tech services company
Customer Service: Great customer service with fast response. Technical Support: They have good technical knowledge.
Read full review of WatchGuard XTM [EOL] »
Alexander Padilla
Global Director MSS
Seven out of 10, with too many areas to improve, when you have many years of experience with the appliances. For new...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
President at a tech consulting company
Professional grade support: They are really knowledgeable.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Deputy Head of IT Department at a financial services firm
Customer Service: The customer service from my vendor was very good. I would give them a rating of 9/10. Technical...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
PRE-SALES MANAGER at a tech services company
Customer Service: 3/5. Technical Support: 3/5.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
CEO at Datastream LLC
WatchGuard technical support requires a license. We never called them because the solution is working correctly and...
Read full review of WatchGuard Gateway AntiVirus »
Anonymous User
Systems integrator at a comms service provider
Technical support has been very good from the start. We've been very satisfied with them over the years. A few years...
Read full review of WatchGuard Application Control »
Bilal Al Masoudi
systeembeheerder at a manufacturing company
Good.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
System Administrator at a logistics company
The support is not the best, but it is good enough. Not everyone has the right skills, so make sure to ask them to...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Systems Engineer at a tech services company
Customer Service: It's perfect. Technical Support: It's excellent.
Read full review of WatchGuard XTM [EOL] »
Jon Leib
Information Technology Specialist at a healthcare company
So far, I haven't needed to go to the solution's technical support.
Read full review of WatchGuard Firebox »
Anonymous User
Director at a tech services company
Tech support has worked well for us. Most of their people are really knowledgeable.
Read full review of WatchGuard XTM [EOL] »
John Rhines
Network Administrator at Advanced Software Designs
I haven't had to use technical support very often, but when I have they've been great.
Read full review of WatchGuard Firebox »
Anonymous User
Executive VP/Partner at To Solution, LLC
Customer Service: When we have called on them for sales and product support, the customer service has been very good....
Read full review of WatchGuard XTM [EOL] »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sangfor vs WatchGuard

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is most valuable?

What is our primary use case?