We performed a comparison between Oracle CRM, Oracle Fusion Service, and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Case management, incident management, and request management features are valuable."
"Oracle CRM is a stable solution."
"The most valuable features of the solution I like are its stability and customization."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"The most valuable feature of Oracle CRM is the organization it provides."
"It's very easy to find any customer-related data."
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The solution is easy to learn."
"Stable and scalable with good technical support."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The most valuable feature of the solution is that customers can easily understand it."
"The solution changes the way clients work to make it easier and faster."
"Everything is managed by Oracle, so they have security in place."
"The performance is good, and it is easy to use."
"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."
"I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch."
"Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year."
"The dashboards and dashboard customization are great."
"The features of Sales Cloud most useful for testing and running email campaigns are highly valuable."
"Salesforce is such a widespread software in terms of what it can do and its scope. Theoretically, you can run a whole company off of it. There are many valuable features, such as reporting and analytics. You can customize almost the whole environment is what appeals to so many companies the most."
"The most valuable features are performance and integration."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"The product is complicated to use for new users."
"The cost can be a bit more expensive compared to other options."
"Oracle CRM can improve integration and performance."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"I'd like to see more feature enhancements."
"The licensing is expensive."
"Lacks the ability to deploy custom code for customization."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Oracle Service Cloud could improve the integration for older platforms."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"The vendor must provide a user-friendly mobile application."
"The UI experience needs refinement to enhance user-friendliness."
"The product must provide modules for operations management."
"The solution's scalability has some limitations."
"The high price of the product is an area of concern where improvements are required."
"There are things that could be improved with respect to file sharing. There is a limited file size."
"I need to do a lot of customization to implement an ERP solution for an energy and utilities client versus a BFS client. Salesforce should look at the common customizations each client wants and see how much of that can be standardized into industry-specific specific solutions. That would speed up implementation, so we don't need to go through the same steps a hundred times. Salesforce could do it once and put it out for the rest of the clients to use it."
"The cost of this solution could be improved."
"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."
"The performance is sometimes slow. There is too much information and this makes it difficult to find the answers we are looking for."
"I would like to see a more affordable licensing model."
