We performed a comparison between IBM BPM, IBM Case Foundation, and OpenText 360 for SharePoint based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM)."IBM BPM is easy to deploy."
"The most valuable feature is the ability to customize your rules and put them inside the tool."
"Agility is the key. It gives our customers a faster way to be able to implement processes, get ownership of task, visibility into a process. The ability to modify that process, optimize that process over time, is probably the biggest benefit that they get from the software."
"We like that it does not require a lot of hours to train our people."
"Its Analytics is the most valuable feature."
"It has improved my organization quite a bit. It brought awareness to what the business processes are, even to the business side, who did not necessarily know what they are."
"This solution has always been lacking in the user interface (UI), it needed to be improved a lot. However, from the acquisition of Spark UI, the UI is much better. Overall the solution is robust and has the ability to integrate with any product for complex workflows."
"It is easy to take a requirement, put it in the code, and deploy it."
"It is easy to set up workflows that notify the user depending on certain events."
"The content management is great."
"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."
"The solution is scalable."
"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."
"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."
"Case Foundation provides a strong security boost."
"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."
"The most valuable features are collaboration, traceability, retention of documents, and search."
"We have manual processes, so the workflow enables us to automate a number of these processes."
"This solution has good connection and we do not need to migrate everything in order to protect the repository."
"OpenText 360's best features are platform independence and its performance when searching large numbers of documents."
"The fact that it allows for the internal sharing of information is very good."
"The product has a strong and easy integration with Teams."
"The collaborative environment for long-term archival or record management is great."
"The fact that you can see and create something that fits your business is the most valuable thing in this platform. It is a customizable product, so it fits your needs."
"Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup."
"The coaches and the user interface are the areas that can be improved a lot. It is good in terms of data processing, but the UI, scripting, and coaches are not very user-friendly and developer-friendly. Performance is always an issue. The scripting and the pattern that it uses are very tedious for new developers to understand, and it takes time to master it in depth. When comparing IBM BPM with IBM APN, a lot of things are provided out of the box in IBM APN. We don't have to write code or a Java connector to make a functionality work. It would be very helpful and time-saving for developers if IBM BPM is improved in this area to provide many functionalities or drag-and-drop options so that the developers don't have to write the code."
"The price and the overall installation process could be improved."
"The initial setup was complex."
"The initial setup process is complex for basic users."
"IBM BPM lacks openness, that is, the ability to become open for new options in terms of APIs, front-end development, and ecosystem. IBM BPM has been quite closed. One of the main improvements would be to somehow embed the rules engine into IBM BPM. Merging IBM BRMS and the rules engine with IBM BPM would be helpful. If there was some simpler way to define rules without having to put IBM BRMS on top of it, it would be good. It's something that we can get out of Camunda but not out of IBM BPM."
"IBM BPM can improve the dashboards and reports. It only has two dashboards, and reporting is very difficult to build."
"We have had to use Mule as an alternative integration tool because it is more flexible than IBM BPM."
"We are now using microservices but there are some areas where the coordination with FileNet is problematic."
"There are some features that could be enhanced like the document viewer"
"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."
"Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."
"The service as it currently stands is out-of-date and lacks flexibility."
"90% of the feedback we receive states that the UI is not very user-friendly."
"The solution can be quite expensive."
"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."
"The user interface could definitely be improved."
"They need to come with more out of the box solutions, rather than depending on customers to develop them."
"Its licensing needs to be simplified. Currently, its licensing is very complex. It contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify the licensing and make it easier to understand. It would make a customer's life easier."
"OpenText 360 is generally stable, though there are sometimes issues with document size or format."
"They are not going for any add-ons right now. It's the same version we are still using and there is no plan of upgrading and/or creating any add-ons at all."
"Integration is an area where the solution lacks."
"The platform's workflows could be more intuitive and easier to use."
"If I have to really create an internal knowledge management portal, if I have to compare SharePoint and WordPress, WordPress is far, far better in regard to the SharePoint option."
