IBM Case Foundation Reviews

IBM Case Foundation is the #23 ranked solution of our top Business Process Management tools. It's rated 3.9 out of 5 stars, and is most commonly compared to IBM BPM - IBM Case Foundation vs IBM BPM

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Real User
Business Solution Architect at a tech services company
Oct 30 2019

What needs improvement?

My understanding is that IBM is actually shutting down the solution. They're moving to something called Digital Business Automation because Case Foundation uses a workflow engine that is relatively outdated. They haven't updated it in seven years. Instead, they're moving to a new line of products. They do the same thing but in a more modern and flexible way. A newer version will need better security, email integration, and scripting. The service as it currently stands is out-of-date and lacks flexibility.

What other advice do I have?

We use the on-premises deployment model. We're an IBM partner. We have about six projects ongoing in which we are implementing the solution for clients. As this solution is being phased out, I'd advise others to go with something newer. Also, be sure you do a proper design study before implementing a solution. I'd rate the solution six out of ten. In terms of rolling out deployments, it's good and there aren't really any bugs. However, it has a general lack of features.
Real User
Senior Software Solutions Specialist at a tech services company with 1,001-5,000 employees
Jan 28 2020

What do you think of IBM Case Foundation?

What is our primary use case?

We are providing services for our customers whose primary use case is mainly for those processes that are not covered through any ERP or MIS system or that need to be automated.

What is most valuable?

The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well.

What needs improvement?

The interface needs to be more user-friendly. In the next release, I would like to see better integration with ERP tools and an improved interface.

For how long have I used the solution?

I have been familiar with the IBM Case Foundation solution for three to four years.

What do I think about the stability of the solution?

This solution is stable and we…
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Real User
IBM Specialist at a tech services company with 51-200 employees
Dec 05 2019

What is most valuable?

The client and the IBM content navigation are the solution's most valuable features. The product allows us to easily customize at each step.

What needs improvement?

The solution needs more courses based on Dojo programming and Dojo processes. Their Java updates need to be reconsidered. I heard they would be removed, but that hasn't happened yet. They should support BPM language. Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly.

What other advice do I have?

We use the on-premises deployment model. In the past, I've developed solutions based on Case Foundation. We're partners with IBM. I'd rate the solution eight out of ten.
Consultant
Senior Solutions Consultant at a tech services company with 201-500 employees
Dec 22 2019

What is most valuable?

The most valuable feature is the flexibility and the ability to divide search screens and to search for documents. The ECM feature inside the system is great. Everything you need from modern ECM, you can find in this system.

What needs improvement?

My only thought on how the product could be improved would be the addition of some features that could be enhanced like the document viewer but I think the product is very good. I think some enhancements could be included in the next release. The content navigator is very good, and the viewer too. They could include music on the navigator, features like that. They need to concentrate on the… more »

What other advice do I have?

It's a very good solution. I would rate it a 10 out of 10.

What is IBM Case Foundation?

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.
Also known as
Case Foundation, FileNet Business Process Manager
IBM Case Foundation customers
Suncorp Group Limited
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