We performed a comparison between Microsoft Dynamics CRM, Salesforce Sales Cloud, and Zoho CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"It integrates well with other Microsoft products."
"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."
"The stability is excellent."
"The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to."
"The most valuable features of Salesforce Sales Cloud are opportunity management and metric integration."
"You can adapt Salesforce for all customer needs."
"It has custom fields and custom reports which can align to our business objectives and marketing focus."
"The product is very fast and responsive. There's no lag time when you are on the platform."
"The most valuable feature of Salesforce Sales Cloud is for teams the ability to do marketing on our page and to manage their marketing leads. You are able to close a deal and do the renewal. For the life cycle management for customer management, we use Salesforce Sales Cloud. The performance of the solution is good."
"It is a very stable solution."
"This product is lightweight."
"The dashboards and dashboard customization are great."
"There's no installation required."
"Zoho CRM is easy to use and easy to understand."
"Zoho CRM is very simple and easy to use."
"The platform has a valuable lead qualification feature."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"It is customizable. We have customized the CRM according to our needs."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."
"The solution could have better dashboards and the Microsoft operating system could be more intuitive."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"The UI could definitely be improved."
"Amount of storage provided is limited."
"I would like to see licensing fees reduced in the next release."
"There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed."
"Sometimes, it is difficult to integrate it with my emails. I've had trouble integrating it with my emails. There were a couple of things I did try as well, but I wasn't able to do so. I've had difficulty in other areas too with integration. It was related to syncing my calendars. I want the tasks that I put in to automatically sync to my calendars and update my calendars, but I couldn't figure out how to do it."
"The user interface could be better in Salesforce Sales Cloud because it feels a little heavy."
"As a cloud solution with web browser, it's different than my classical way of thinking. It's modern, but for older people, maybe it's not that understandable. It could be more user-friendly, maybe with an option to switch between interfaces."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"The support is not quite good."
"The customization options for roles in Zoho CRM are currently limited."
"Support could be more knowledgeable."
"The mobile application is a little complicated and could be simplified."
"The solution can improve by having a policy that allows us to integrate with the cloud."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
