BMC FootPrints Service Core Primary Use Case

GrantScurrah
Director at KKC
Our primary use for this product is we effectively use it as a very smart ticketing system. So most companies have the add-on version or the add-on module for change management and also the CMDB (Configuration Management Database). So the CMDB is populated with inventory data, whether it be ECCN (Export Control Classification Number) or other sources. It's a very sophisticated ticketing system. View full review »
Carrie Wu
Sr. Systems Analyst at Port of Vancouver
My company employs this solution as our service desk management system. Our primary use case is the management service desk tickets. The solution tracks any technical issues, problems, and questions. The system provides all of the functionality needed to manage incident, problems, change and configuration management. The Service Catalogue provides end-users with an easy method to request new services. View full review »
ITSystemdd04
IT System Administrator at a healthcare company with 1,001-5,000 employees
We use the on-prem deployment model of this solution. Our primary use case is for our ticketing system, tracking system, and asset tracking system. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: October 2020.
442,986 professionals have used our research since 2012.
electron719862
IT Engineer at a financial services firm with 1,001-5,000 employees
We use this solution for IT Service Management. These ITIL processes include change level management and incident problem management. We also use this solution for Ipro processes. We perform discovery for configuration management and capacity management for all of our platforms. We also use it for supply and contract management. We have an on-premises deployment. View full review »
reviewer1416834
Director at a tech services company with 1-10 employees
We primarily use it for IT support and ITSM. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: October 2020.
442,986 professionals have used our research since 2012.