BMC FootPrints Service Core Valuable Features

Carrie Wu
Sr. Systems Analyst at Port of Vancouver
The most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions. View full review »
Alex Miller
Disaster Recovery Specialist at a tech services company with 51-200 employees
The ability to create custom home views for different teams has been very valuable. I also like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI. View full review »
IT Service Management with 1,001-5,000 employees
* Ability to auto-generate email messages, process email messages, and approvals. * Ability to allow multiple administrators in various different workspaces, therefore not requiring a single person to administer all workspaces for the system. View full review »
Christina Molloy
Help Desk Specialist at a healthcare company with 1,001-5,000 employees
We have found the reports and the lockdown on a ticket valuable, so only one person can update issues. The surveys are beneficial, too. View full review »

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