BMC Helix Discovery has improved our work. For example, with the solution, software and assets are now clear. It is very simple to sort assets and make reports to manage current conditions.

Weekly reports to management really make our life simple. Every change in assets of our organization can be trackable, and we can track any change and fix it.

Unfortunately, we don't use Discovery cloud services, and I couldn't rate how it works. However, it is good that BMC Discovery can discover multi-cloud environments. Likely, we will use it next year.

It improved efficiencies and saved money by replacing manual methods.

The solution has brought a huge difference to the organisation.

If a customer has a spread out enterprise support center, then maybe they have a main data center, a backup data center, and a colocation, so they need to be able to know what's in each environment without having to go to five or six teams, like the network or storage team.

Having one solution, one pane glass, saying, "Here is what's in A, B and C." It helps with a level of capacity management decision-making, "Do we need to grow this solution? Do we need to reduce this solution?" It helps with understanding disaster recovery and business continuity. "If we lose data center B are we still okay?" In terms of supporting our application and our customers who use these applications.

One of the customer areas that I deal with is healthcare. One of our customers had split their electronic health records system across three data centers, and they needed to make sure that each module of the EHR was still up and functional regardless of what was going on. So, our Discovery solution was able to go into the data center and show all the different pieces which made up that software, then where that was in terms of if they were doing virtual server migrations and being able to track the assets related to all that to show a service model. This helped a number of areas: financial management, disaster planning, in the areas of general change management, and recording incidents against the service.

BMC Helix Discovery can be a valuable part of the overall architecture responsible for discovering CIs and sharing the CMDB data with other systems, especially when the organization already works with the BMC platform. However, if the IT and Business practices/processes are managed in a platform like ServiceNow, then the discovery solution directly in this platform offers a more straightforward solution (one CMDB data model, no integrations needed, seamless connection to enterprise disciplines like Digital Portfolio Management).

Accuracy and clarity are vastly improved for the service lines. We have built the tool to a point where we are considered the primary source of asset data within the company.