The solution is definitely useful but is complex with regard to user friendliness and adaptability. 

It does not meet our needs but you should do your own research to determine if it will serve your purposes. If it does, then use the solution. 

I rate the solution a six out of ten. 

I recommend the solution to all customers. It is important to know your infrastructure and how it is all connected. 

I rate the solution a ten out of ten. 

You can discover Windows devices and servers easily using BMC Helix Discovery. The solution is designed by default for server Discovery and not desktop discovery. But you can use that as well as data center discovery. Data center discovery means you can discover server assets in your data centers, while desktops mean end-user devices. BMC is designed for servers in a heterogeneous environment, where you can discover Linux, EAX, Windows, you name it.

BMC Helix Discovery is an agentless tool. Nothing needs to be deployed on the system. The solution is non-intrusive and won't disturb anything on your servers. It will only read files and won't write anything. You need to convince stakeholders about this, and it will take some time to convince them that it's okay that you'll have a kind of privileged access to read files.

The solution is based on a pre-hardened Linux virtual appliance, which means you cannot use many Linux features. You can only have root access to many certain things, and it's not easy to get into it.

Discovery is a tool that is not for just one person. When acquiring BMC, you should take on board all the stakeholders of your IT state or your data center so they can utilize the product to its fullest. You should know what resources are utilized and how they are utilized. BMC Discovery gives you perspective on what applications are running on your servers, the storage capacity, whether your application is installed, and which operating system it is. Discovery will also tell you the operating system's end-of-life end of support so that you know everything in your IT state/data center.

I rate BMC Helix Discovery a ten out of ten.

There's nothing like it in the market. Not that I know. I have about 25 years of experience managing IT. I've never seen anything like it.

Overall, I would rate the solution a nine out of ten.

Based on my experience, I would rate BMC Helix Discovery as nine out of ten overall. However, some areas could still be improved, which is why I've kept one point as a buffer.

It is a good and powerful tool. I rate it an eight. I advise others to discuss the network location for the scanners with their IT security teams.

I will rate BMC Helix Discovery an eight out of ten.

We're just customers and end-users. We don't have a business relationship with BMC.

We're using the latest versions of the solution within our organization.

We use both on-premises and cloud deployment models at this time.

I'd recommend the solution to other organizations.

I'd rate the solution at an eight out of ten overall.

Overall, I would rate the solution a seven out of ten. 

I would rate this solution 10 out of 10.

My advice is to ask the vendor to demonstrate the product, and then you will be convinced. It can integrate with BMC's own service desk and other service desks.

My company loves using the solution.

Big companies usually want to learn about their inventories, so they use BMC Helix Discovery. There are other software products or ITSM tools similar to BMC Helix Discovery in the market to deal with inventory. In BMC Remedy ITSM, you can raise two support tickets at once. BMC is a software in which all its products are linked and work together.

I rate the overall tool a nine out of ten.

I have sold service management tools like BMC Helix and ServiceNow.

The product can be deployed as an on-premise solution or cloud solution. Overall, I rate the solution an eight to nine out of ten.

My advice to others is if they have a business use care for this solution then I would recommend it.

I rate BMC Helix Discovery a nine out of ten.

Overall, on a scale from one to ten, I would give this solution a rating of nine.

Whenever a customer says "I wish the solution had the ability to find this device," I can generally say "Well, it can." That's why I'm so proud that BMC sells this tool and I'm able to provide it. It's because whenever a customer says "Can you find this? Can it discover this?" Yes, it can. I have very little experience where a customer has asked me "Can you find this," and I'm not able to find it.

In terms of the tools that BMC sells and tools like this on the market, there is no match. It is a ten out of ten.

First and foremost, it's important to understand the whole landscape of the implementation in the enterprise environment. Whether it's for ITSM or business management, you need to be aware of the target landscape and other systems in place and how the systems are interconnected. Integration of data into the system is crucial, so it's essential to assess how easy it is to integrate the data. 

Overall, this should be one of the key architectural principles to consider as any integration represents an increased complexity. There might be benefits of decentralized solutions in terms of multiple systems cooperating to provide their best value together, but there is also a huge advantage of having an enterprise platform as the real "one system of records" and "one system of action" when the provided solution is robust, scalable and modular (e.g. ServiceNow). It is also a matter of knowledge management - what knowledge do you need (and can afford) to maintain? Two platforms = two sets of knowledge.

BMC Helix Discovery was mostly deployed on-premises, and the rest was deployed on AWS.

My company deploys BMC Helix Discovery, ServiceNow Discovery, and other tools. 

I'm an integrator for BMC Helix Discovery.

I'd recommend BMC Helix Discovery to others because I've been working with it for the last eight years and my experience with it has been good. It's worth the money if you're using it just for discovery purposes.

I would rate BMC Helix Discovery nine out of ten because I'm able to implement it and discover assets with it and transfer those assets to CMDB. It's also very user-friendly and has several out-of-the-box features such as reporting and generating queries which I like. You don't need to know queries to be able to pick or generate a query. Currently, several dashboards are in process for BMC Helix Discovery, and it has installation facilities and CPIs, so my rating for it is a nine. I won't give it a ten because there's no perfect solution.

We can use the solution both on-premises and on-cloud. 

I would recommend this solution to others. It provides beneficial information. 

I rate BMX Helix Discovery as a nine out of ten, as it is a good solution, but it should have better integrative capabilities with others.