We performed a comparison between BMC TrueSight Server Automation and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The biggest thing for us is enforcing logins only from devices that are managed by Intune."
"We are using the mobile feature, and we are also using MDM to lock the devices, to push restrictions, et cetera"
"The feature I like the most is that we can perform remote tasks. If we want to retire or wipe out personal data or corporate data from a device, we can use Microsoft Intune remotely, and with the click of a button, data is removed automatically. Nothing needs to be done from the end-user side."
"We can manage and standardize security across your environment, identify problems, receive alerts, and so on. That's its purpose, and that's also why it's so good."
"Autopilot is the most valuable feature of Microsoft Intune."
"I believe that the solution is actually in Gartner's top quadrant at the moment for mobile device management."
"Maturity makes it a stable product."
"The ability to block and erase remote devices is valuable to us, especially when those devices are lost."
"Compliance is also huge... By tying it to Atrium Orchestrator, our workflow tool, we'll be able to have a closed loop where we identify a compliance issue, cut CRs, get them approved, and then be able to execute these CRs and more seamlessly fix these issues on the fly."
"BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most complex issues."
"The solution is stable."
"It gives us more speed to deliver services and applications, and we rely on security."
"The best feature of the solution is patch automation."
"Can standardize patching and deployments across affiliates."
"BMC Bladelogic Automation can be used across many OS platforms, providing us flexibility for deployments."
"BladeLogic lets users view the filesystem with minimal authorization to the server."
"The information available via KACE is up to date, critical to our normal operations, and has become the go-to tool of our IT teams for extended support."
"KACE’s knowledge-based articles are very good."
"I am impressed by the service desk ticketing and asset management."
"The most valuable feature is the imaging of computers through the SDA... Being able to do that so quickly with the SDA, and to then use the SMA for reinstalling software, has been huge for our productivity."
"The solution provides us a single pane of glass with everything that we need for endpoint management of all devices. It definitely has made our endpoint management process much easier."
"With KACE, we were able to have a simplification of the software deployment management with more granularity and flexibility."
"It also does patch management. At the moment, I'm rolling out a new feature update, 20.8.2, and it's a great challenge because we have to deploy it to 1,200 computers in the home office. We want to do it without interrupting production, but KACE is reliable and it's easy to adapt it to my needs for how and when to deploy the feature update."
"My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same way and undertake the Windows deployment. We did the scripted installation. The tool helped us deploy custom software for specific departments. We also did Windows updates with the product."
"The pricing can be expensive if you are not combining it with other products."
"It needs certificate provisioning for S/MIME purposes."
"While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."
"The reporting needs to be a bit more interactive."
"The installation could be improved to be simplified."
"There can be delays in the deployment of new policies."
"Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."
"The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."
"We've had to increase RAM and CPU processing in order to alleviate some of the sluggishness during patching."
"A better CLI Database cleanup tool would help us with our regular maintenance of BladeLogic Server Automation."
"We encountered some reporting issues. Also, we needed to gather information from the backend before the product execution. The output's format is not good."
"Needs more use cases into compliance management and the remediation process."
"I would like to see more container integration in the next release of this solution."
"Resource management on the base servers is sluggish and could be improved."
"We would like to see this solution handle more multitasking."
"The architecture is big, so the initial setup is not a straightforward task."
"When we have to do a rebuild on these machines, although it is rare, I would like to be able to do more than 10 at a time. With the current limit, it slows me down because I have to set up 10, then the next 10, and so forth."
"Easier integration would be beneficial."
"The problem is that it's harder to directly emulate a lot of the stuff that the group policies do, using the KACE solution. With regular group policies, you just specify the various settings you want to change on the workstations, and then you specify the workstations and—while it's kind of an ugly mess—it does it. Whereas on KACE, you really have to know what you're doing with scripting to effectively script those exact same changes."
"I've had some issues with patch catalogue."
"My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about."
"What could be improved is the possibility to use replicas in a secure way outside our network in order to maintain the machines that never connect to our corporate network."
"There isn't a lot they need to improve with the solution itself at this point. It is pretty close to providing a single pane of glass for everything that we need for endpoint management specifically on all devices. There is very little that it doesn't provide for us, and for those, we have to go to other methods. There are some of the patching solutions that it doesn't take care of for us. So, we have to do those manually on the devices, and that's really the biggest thing. It doesn't do patching really well for non-Microsoft applications. The major application updates, particularly Windows updates, don't function nearly as well, but, for the vast majority of things, it does just fine. If they could improve in this aspect, that'd be great, but I don't know if they're going to be able to do that."
"The K1000 doesn't communicate well with some clients without SMB. There are some issues with getting things to image correctly because they rely on SMB, and SMB is a protocol that is being removed due to security reasons. Organizations are trying to rely less and less on SMB. I know Quest is aware of it. They've talked about having a new version that wouldn't rely on SMB for connection to the clients, but they haven't gotten there yet."
More BMC TrueSight Server Automation Pricing and Cost Advice →
More Quest KACE Systems Management Pricing and Cost Advice →
BMC TrueSight Server Automation is ranked 12th in Configuration Management with 18 reviews while Quest KACE Systems Management is ranked 10th in Configuration Management with 38 reviews. BMC TrueSight Server Automation is rated 8.2, while Quest KACE Systems Management is rated 8.8. The top reviewer of BMC TrueSight Server Automation writes "Easy to deploy, automatic patching, and scalable". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". BMC TrueSight Server Automation is most compared with Red Hat Ansible Automation Platform, BigFix, Red Hat Satellite, Microsoft Configuration Manager and HashiCorp Terraform, whereas Quest KACE Systems Management is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix, Red Hat Ansible Automation Platform and Automox. See our BMC TrueSight Server Automation vs. Quest KACE Systems Management report.
See our list of best Configuration Management vendors.
We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
