We performed a comparison between ServiceNow and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"ServiceNow is easy to use and has a user-friendly interface."
"The look and feel is a valuable benefit for adoption."
"This solution is a single-storage for our user community to submit help desk tickets."
"It can scale well if you are managing IT assets."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"The service management and operations management modules are valuable."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"They have a very good network in the infrastructure of Discovery."
"I find that the Discovery and scripting features are the most useful."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"It's a single system of record and it captures the relationships."
"It has given us an understanding of each layer from a server application."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"Very expensive."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"The solution’s user interface could be improved and given a better design."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"Technical support has not been helpful when we have come across problems."
"The solution should improve the classes of discovery assets to disregard more junk data."
"The solution is too high priced."
"ServiceNow Discovery should improve its cloud capabilities."
"It creates quite a bit of duplication, so that needs to be fixed."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
ServiceNow is ranked 1st in IT Asset Management with 212 reviews while ServiceNow Discovery is ranked 7th in IT Asset Management with 36 reviews. ServiceNow is rated 8.4, while ServiceNow Discovery is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and Nagios XI. See our ServiceNow vs. ServiceNow Discovery report.
See our list of best IT Asset Management vendors.
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