Research and Teaching Assistant at a university with 1,001-5,000 employees
Real User
Free to use and easy to set up but needs more storage on the freemium tier
Pros and Cons
  • "The initial setup was very easy."
  • "For us, storage is an issue. The free version is too small in terms of the amount of storage on offer."

What is our primary use case?

We primarily use the solution for data storage. I mostly use the solution to share files with others and to share files also with my phone. 

I use the solution both at work and at home.

What is most valuable?

The sharing aspect of the solution is its most valuable aspect. It's very easy to share files across devices and with colleagues.

The initial setup was very easy.

The solution has been very stable so far.

The solution has a tier that is free to use, and therefore it's very good for companies worried about costs.

What needs improvement?

For us, storage is an issue. The free version is too small in terms of the amount of storage on offer. They should make it a bit bigger for those on that tier.

For how long have I used the solution?

We've been using the solution for about five or so years. It's been a while. 

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Dropbox
April 2024
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What do I think about the stability of the solution?

The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

While our team of five or six uses the solution frequently, it's my understanding that the solution is widely used throughout the company as well. 

Which solution did I use previously and why did I switch?

I also use Google Drive. I prefer it, actually.

How was the initial setup?

The initial setup was not overly complex or difficult. It's easy. It's very straightforward. A company shouldn't have any issues dealing with the initial implementation.

What's my experience with pricing, setup cost, and licensing?

We are using the free version of the solution. While you can pay more for more storage space, we do not actually use the paid version, and therefore I can't speak to its aspects precisely.

What other advice do I have?

We are just customers and end-users. We don't actually even pay for the product. We have no relationship with Dropbox.

I have the solution deployed on my laptop as well as the cloud. I use it in both places. 

I would likely recommend other users check out Google's option and use that rather than Dropbox.

I'd rate the solution at a seven out of ten overall. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate Partner at Inodev
Real User
Easy to use, stable, and trustworthy with good pricing, but needs better version control and integration user experience
Pros and Cons
  • "One of the advantages of Dropbox is that you can share files with people who are external to your organization without any additional costs. It is also easy to use, stable, and trustworthy."
  • "File version control can be improved. It generates a lot of conflicts when people are working on the same file. Its integration with other solutions can be improved in terms of user experience. Integration is there, and it has connectors for Excel, Word, and other solutions, but it is not very friendly. There should be a better user experience."

What is our primary use case?

We use it for sharing files and folders with our clients. We are using its latest version.

How has it helped my organization?

DropBox aloows us to easily share folders and files with clients. Since is independent, clients that are not in windows can acces the files and sync quite easy.     

What is most valuable?

One of the advantages of Dropbox is that you can share files with people who are external to your organization without any additional costs. It is also easy to use, stable, and trustworthy.

What needs improvement?

File version control can be improved. It generates a lot of conflicts when people are working on the same file. When working simultaneously in the same file, a conflict tends to be generate when both save the file. This is solved by replacing with the latest version but is not automatic.

Its integration with other solutions can be improved in terms of user experience. Integration is there, and it has connectors for Excel, Word, and other solutions, but it is not very friendly. There should be a better user experience. The open a excel file using the offlien application you must access the file directly on the folder, so you can't jump from DropBox portal online version to the offline version of the app.

For how long have I used the solution?

We have been using it for at least ten years in our company, but I have been using it for two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We have eight users who use this solution. We don't have any plans to increase its usage. We are planning to move to Microsoft SharePoint.

How are customer service and technical support?

We have used their support mostly for billing and licensing.

Which solution did I use previously and why did I switch?

We didn't use any other product previously.

How was the initial setup?

It is a cloud solution, so the setup is easy. The synchronization with the laptops and other devices is also quite good.

What was our ROI?

no exactly tangible, but it's positive.

What's my experience with pricing, setup cost, and licensing?

Its price is quite cheap. It is quite competitive.

You just need to pay for the license. There are no additional costs.

What other advice do I have?

I would recommend this solution for those companies who are not using Office 365.

I would rate Dropbox a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Dropbox
April 2024
Learn what your peers think about Dropbox. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,924 professionals have used our research since 2012.
Real User
Integration with Microsoft Office synchronizes your documents so they are always current
Pros and Cons
  • "I like the synchronization, and the integration with Microsoft Office is good."
  • "The problem with the storage is that you are only able to synchronize the information within the amount of storage that you have. It doesn't matter if you are accessing from a team member who has more storage, the limitations are with your storage."

What is our primary use case?

I use Dropbox for document and file sharing.

I am more active now because I am using my personal storage to share project files.

What is most valuable?

I like the synchronization, and the integration with Microsoft Office is good. The synchronization is between your local storage and Dropbox. You can download a work file from the storage, work on it from your personal computer, and then you can save it.

It's easy to work in Microsoft Office on your computer and to have the ability to load a document that updates to the storage. It's a good thing. For example, on the contrary, with Google Docs, you have to work inside of Google Docs to stay synchronized.

What needs improvement?

The file storage space between a business account and a personal account is not compatible. For example, if a person has a business account and has storage of one terabyte where he stores files into, and I have a personal account with only ten gigabytes available for me to view, then all of the files are stored in my team member's business account. Once I have reached the ten gigabytes of storage, I am not able to synchronize any data even though my teammate, who has one terabyte of storage, is where the files are stored.

The problem with the storage is that you are only able to synchronize the information within the amount of storage that you have. It doesn't matter if you are accessing from a team member who has more storage, the limitations are with your storage.

This is a problem that I am facing. If I withhold my storage and someone shares a file with me, I will not be able to synchronize locally because I personally do not have enough storage.

For how long have I used the solution?

I have been using Dropbox for five or six years. 

I am using it more thoroughly now because I am using it for a particular project.

What do I think about the stability of the solution?

This solution is stable. I have not come across any issues.

What do I think about the scalability of the solution?

This solution is scalable. It's always scalable because you can always pay to get more storage.

How are customer service and technical support?

I have not contacted technical support.

How was the initial setup?

The initial setup was easy. I have a technical background, so for me, it was easy.

What about the implementation team?

I implemented it myself. It was no problem.

What other advice do I have?

The main difference between dropbox and other solutions that I have used is the synchronization in using local software to the account. You can work in the file in your local office and it will synchronize to the cloud.

You are also always working with the latest version of the document.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Digital Transformation Manager at a construction company with 1,001-5,000 employees
Real User
Simple document sharing, scalable, and easy to use
Pros and Cons
  • "One of the most useful features of Dropbox is its ease of use."

    What is our primary use case?

    I used Dropbox for personal use for data management and storage.

    What is most valuable?

    One of the most useful features of Dropbox is its ease of use.

    For how long have I used the solution?

    I have been using Dropbox for approximately three years.

    What do I think about the scalability of the solution?

    Dropbox is a scalable solution.

    How are customer service and support?

    I have not used the support for Dropbox.

    Which solution did I use previously and why did I switch?

    I used Google Cloud previously and I switched to Dropbox because it was easier to use it was simple to share documents.

    What's my experience with pricing, setup cost, and licensing?

    Dropbox could be less expensive, and I pay monthly.

    What other advice do I have?

    Dropbox is a good solution for data storage. I am 100 percent satisfied.

    I rate Dropbox a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Business process manager at a comms service provider with 10,001+ employees
    Real User
    Straightforward installation and helpful support
    Pros and Cons
    • "I had a good experiment with the technical support from Dropbox."

      What is our primary use case?

      I use Dropbox for personal and business documents.

      For how long have I used the solution?

      I have been using Dropbox for a few years.

      How are customer service and support?

      I had a good experiment with the technical support from Dropbox.

      Which solution did I use previously and why did I switch?

      I have used other similar solutions in the past.

      How was the initial setup?

      The installation is straightforward.

      What's my experience with pricing, setup cost, and licensing?

      The subscription could be cheaper.

      What other advice do I have?

      I would recommend this solution to others.

      I rate Dropbox a nine out of ten.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Director of Client Strategies at a marketing services firm with 11-50 employees
      Real User
      Reliable, scales well, and the fees are subscription-based
      Pros and Cons
      • "Reliability is the most valuable feature."
      • "It could be more secure."

      What is our primary use case?

      I use Dropbox for sharing files.

      What is most valuable?

      Reliability is the most valuable feature.

      What needs improvement?

      It could be more secure.

      For how long have I used the solution?

      I have been using Dropbox for a few years, but I don't use it consistently.

      We are using the latest version.

      What do I think about the stability of the solution?

      I don't have any issues with the stability of Dropbox.

      What do I think about the scalability of the solution?

      Dropbox is a scalable product. We are a small company, and we only have a couple of users who are using Dropbox.

      How are customer service and technical support?

      I have not contacted technical support.

      Which solution did I use previously and why did I switch?

      We are also using Google Drive.

      How was the initial setup?

      It's a cloud-based solution, so there is no installation required.

      What's my experience with pricing, setup cost, and licensing?

      We pay a monthly subscription fee.

      What other advice do I have?

      I would recommend this solution to others who are interested in using it.

      I would rate Dropbox an eight out of ten.

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Sales Engineer - IM Cloud at a wholesaler/distributor with 10,001+ employees
      Real User
      User-friendly, simple to set up and great for file sharing
      Pros and Cons
      • "The solution is very fast and simple. If I want to share a file I can put it on the cloud or on-premise. It's user-friendly."
      • "The pricing could be better and/or more clear. Right now, they have a strange way of splitting pricing. It's a bit complicated and not clear for users."

      What is our primary use case?

      We primarily use all aspects of Dropbox, from storage to file transfers.

      I use it for notes when I'm in meetings so I can share it with my team. I use it for sharing files as well. 

      What is most valuable?

      The way you can share files by sending a link is very good. It also allows us to have all of our files on our smartphone, tablet, or computer. It's really great to have access to our files from anywhere at any moment.

      The solution is very fast and simple. If I want to share a file I can put it on the cloud or on-premise. It's user-friendly.

      What needs improvement?

      The pricing could be better and/or more clear. Right now, they have a strange way of splitting pricing. It's a bit complicated and not clear for users. 

      For how long have I used the solution?

      I've been using the solution for three years.

      What do I think about the stability of the solution?

      The solution is stable. Sometimes I have to restart the solution because there is a problem. It's not often. I don't know if it's due to my computer or due to my connection. 

      What do I think about the scalability of the solution?

      The solution is very scalable.

      How are customer service and technical support?

      In France, I have a direct connection to Dropbox. In general, I've been satisfied.

      Which solution did I use previously and why did I switch?

      We didn't previously use a different solution.

      How was the initial setup?

      The initial setup is straightforward. They have a great onboarding process that guides everything. Deployment takes about ten minutes. You only need one person to handle the implementation.

      What about the implementation team?

      I handled the implementation myself.

      Which other solutions did I evaluate?

      We previously evaluated WeTransfer.

      What other advice do I have?

      We use the cloud deployment model.

      I would recommend the solution. It's user-friendly, easy to activate and easy to use.

      I'd rate the solution nine out of ten. The features are great but the pricing needs adjustment.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Head of Security Services at a tech services company with 11-50 employees
      Real User
      Useful for exchanging large scale documents and files
      Pros and Cons
      • "A valuable feature is that it's useful for exchanging large files and documents. I'm happy with it."
      • "Dropbox could probably be improved around the integrated security, but those options are probably available. I don't have much of a view on improvements, based on the relatively few occasions that I use it."

      What is our primary use case?

      I generally use Dropbox for exchanging large scale documents or large files, and things of that nature. 

      Dropbox is a cloud-based solution. 

      What is most valuable?

      A valuable feature is that it's useful for exchanging large files and documents. I'm happy with it. 

      What needs improvement?

      Dropbox could probably be improved around the integrated security, but those options are probably available. I don't have much of a view on improvements, based on the relatively few occasions that I use it. 

      For how long have I used the solution?

      I've been using Dropbox sporadically for years, probably since it first came out. 

      What do I think about the stability of the solution?

      Dropbox is stable, and I'm happy with it. As long as you've got things from a security point of view, it's fine. 

      What do I think about the scalability of the solution?

      For my usage, it's scalable enough. 

      There is probably a relatively small number of Dropbox users in my organization because we use SharePoint and other solutions as well. 

      How are customer service and support?

      I have never contacted technical support. I would just ask my own technical people if I needed anything. 

      Which solution did I use previously and why did I switch?

      In my organization, we also use SharePoint and other solutions. 

      How was the initial setup?

      There is no installation for something like Dropbox. 

      What's my experience with pricing, setup cost, and licensing?

      I don't pay for a license to use Dropbox. 

      What other advice do I have?

      I rate Dropbox an eight out of ten. I would recommend Dropbox to others. It's okay, and it's a private, mature solution, but I don't use it particularly as a business tool. 

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Buyer's Guide
      Download our free Dropbox Report and get advice and tips from experienced pros sharing their opinions.
      Updated: April 2024
      Buyer's Guide
      Download our free Dropbox Report and get advice and tips from experienced pros sharing their opinions.