We have many different lines of business within our company, with different operating companies. And we have many contact centers in about 34 countries. Some of those contact centers are relatively small and may support one type of product offering. Our contact centers are country-specific as well.

We're using a number of Five9's applications. Obviously, that includes the core product, which is their virtual contact center application. That application provides voice contact center routing with reporting and recording. There are also workforce management and analytics tools. We also use their chatbot, artificial intelligence, and Virtual Agent tools.

Five9 is a dialer, a Contact Center as a Service system. If you're a call center,  Five9 is an excellent tool because reps can log in, make and take calls, even in high volume, handle inbounds, and work efficiently versus doing Zoom calls that might not be as scalable. You use Five9, for example, if you're making three hundred calls a day or running customer support with many inbound calls at an airline.

In my company, Five9 solves several problems. It's a huge platform, but the common issue it solves is good connectivity. The tool also helps provide your customers with a good customer experience.

Sales is another use case of Five9 because you'd get more happy customers, drive more sales, have good deliverability, and, as mentioned previously, good connectivity.

Five9 helps establish that you are a real company, or in my example, a real airline, and not seem like a scam where there's no number when you call customers who bought tickets. It's essential to have a reliable form of communication, which Five9 can provide, so the tool benefits consumers with a good customer experience and the reps for scaling and handling a high volume of calls.

We use Five9 for our contact center for sales and service. We also have some integration with our CRM.

We are a major hospital system. Five9 is being utilized in our contact center, physician practices, and ambulatory and clinical settings.

By implementing Five9 we were trying to solve, first-call resolution, and call reporting, increase patient satisfaction, and streamline our work workflow processes.

We are a contact center for a construction remodeling company using Five9 for all outbound and inbound calling as well as the controls and handles our cadencing and lead flows. It helps us determine which customers are ready to be called and provides us with reminders about staying on top of all of our leads.

We use Five9 to manage all our contacts, such as customers and potential customers. We use the Agent Desktop as the main product to handle all call center work. When customers call, they hit Five9 on the IVR and then get to an agent.

We also use the email module of Five9, so when customers email us, their emails go to our email support team, so all of our communications are managed through Five9.

We also use the Five9 TernioSwitch, a mobile app that allows our employees to use Five9 on their smartphones on the go.

We also started diving into some of their AI features, which have helped save time and provided more efficiency in the call center.

We are using it primarily in our contact center for our agents to handle calls.

We are a wireless service company, so we use Five9 for inbound ACD for our IVR system and manual outbound calls to our customers. We have also set up automation in the IVR so that customers can self-service.

We use Five9 as our customer service interaction platform. It is our cloud-hosted contact center for voice, chat, and email. We wanted to move our contact infrastructure into the cloud and create a unified interface for our agents to interact with customers. We have around 500 daily users, including me, my employees, partners, and contractors. 

I'm the head of the workforce for a company that sells online education. We use Five9 with our sales and service teams for contacting people during both outbound and inbound campaigns.

We have a lead form on our website. After a lead registers through that form, it goes to our CRM, and then it is connected with Five9. We can call them and make our sales pitch to try to sell more products.

I am the main point of contact with the sales rep. We have what is known as a TAM, which is a dedicated support rep that is dedicated to me. I can always reach out to him first. If I have issues, if I'm looking to design a way to do something in the VCC tool, I reach out to him first. I am the administrator of the Virtual Contact Center.

We have a small call center, and we use Five9 for incoming calls. 

We are using it as the IVR system for our reservation and information center for all of our outlets in the United States and Canada. We use it to take reservations. We use a platform that they installed for us called SecurePay where guests can provide credit card information through the phone system to alleviate any PCI compliance issues that we may have had because we were taking credit cards ourselves.

Five9 is a cloud-based tool for inbound or outbound call centers and help desks. We have one deployed in a branch contact center. 

We use Five9 for outbound and inbound dialing and for SMS broadcast.

We use Five9 for customer service with calls, chats, and emails.

We use the product for our call center for all of the customer-facing communications, chats, emails, and phones.

We use the solution as a contact point for our clients.

To manage customer interactions over voice and email. Customers call in to the number or email in to the email address provided on our websites, and the agents on our end respond to the customer interactions.

We use Five9 to recruit agents all over the country, to set appointments for a lot of our agents, and to handle inbound insurance seminar request calls.