Five9 Reviews

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Real User
Operations Manager at a tech services company with 51-200 employees
Nov 29 2017

What is most valuable?

Primarily, Five9 is a cloud based application. So there is no extra investment required from the consumer end and it is fairly easy and quick to setup. Additionally, the technical support that they provide is top notch. They are very patient,... more»

How has it helped my organization?

We used to host all our email accounts on Gmail, so there was no accurate reporting, access limitations, etc. But now, we have moved to the email service provided by Five9, and are able to handle these interactions much better.

What needs improvement?

I would like to have a Five9 supervisor app that can be used on a smart phone, so I can have more accessibility while in transit.
Real User
IT Admin at a insurance company
Nov 30 2017

What is most valuable?

Five9 is extremely easy to manage and maintain. I solely handle the Five9 solution for our entire call center. It is that easy.

How has it helped my organization?

Five9 lets us call all over the country using local area codes to set appointments for our agents everywhere from our central office.

What needs improvement?

Sometimes, there are some some call quality issue complaints from our users. After an extensive investigation, it just seems to be a little hiccup within Five9 itself or the customer phone that we are dialing, but this is no major issue at all.


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What is Five9?

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit

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American Support
Greenwood Hall

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