JIRA Service Desk Initial Setup

Yaser_Kazerooni
Agile Couch at Fusoft
While I think the installation and deployment were very simple for me, the company should have different ways to find solutions independent of technical support and they need a better installation guide for installing different applications. My team and I tried to do an installation on the last server for a new client in a different environment than we usually use. We installed different portals for addressing that and I have had experience installing two or three of the top DevOps tools. This was very easy by comparison. There have occasionally been some problems, but it is usually very good and very simple. View full review »
Stephen Kane
Technical Solutions Consultant at a tech services company with 51-200 employees
I wasn't involved in the setup of JIRA, so I can't really comment that much on that aspect of the product. It was set up by one of my other team members. However, I've been told it was a relatively straightforward process. The customization, which is substantial, has been difficult. That is obviously not the fault of the product itself. View full review »
IVerlaek
Director at a tech services company with 1-10 employees
Setup (install) is straightforward, but needs tweaking when you are a heavy user. Setup of the projects is made easier, but there is a lot more you can do beyond initial setup. The automations will really help the company by delegating work the way your company operates. View full review »
Find out what your peers are saying about Atlassian, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2019.
372,374 professionals have used our research since 2012.
MohammadRanjbar
IT Manager at Razi Insurance
One of our technicians did the setup. I am the manager of a technical support team and I delegated this part of the project to one of my technicians. I think he ran a Windows server for the deployment. He installed JIRA on it and configured it. He searched how to install JIRA on a Microsoft Windows server and read the manual. I think we had no problem with the deployment process. He set it up, but I didn't hear about any problem with it. View full review »
MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
In most cases, we don't have to set it up from scratch. The stakeholders usually already have it installed. The amount of time it takes for deployment depends on the complexity of what a client needs. View full review »
BasharatAhmed
Product Manager at Hashmove
While I didn't do the installation, I do believe that it would be easy and straightforward. View full review »
Ahmed Shehata
IT Quality Section Head at a transportation company with 1,001-5,000 employees
The initial setup has a medium level of difficulty. Deployment took about ten days. View full review »
Eman Masalmeh
Quality Engineering Lead at a software R&D company with 51-200 employees
The setup was a bit complex. If it is on the cloud then it's easy to establish but if it's on-premises it is more complicated. View full review »
ChiefEO67
CEO at a tech vendor with 1-10 employees
The usual setup is fine but to configure anything that is out of the box, you really need to understand the abilities of the solution. Deployment takes about two hours. View full review »
SeniorMa5691
Senior Manager at a retailer with 5,001-10,000 employees
This solution was in place before I joined the company, so I don't know about the initial setup. View full review »
Find out what your peers are saying about Atlassian, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2019.
372,374 professionals have used our research since 2012.
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