JIRA Service Desk Valuable Features

Yaser_Kazerooni
Agile Couch at Fusoft
The best part of the application for me is the ability to manage the issues. Within the different layers, you can set priorities, define task management, assign tasks to the software team or to different groups or functions to help manage solutions in JIRA. I use different features in JIRA Service Desk for the software team. It is a broad solution that affects different layers of the organization. Because the software team and development team can use the solution to manage and track projects more efficiently and work together as a team, they find and resolve problems better. View full review »
Stephen Kane
Technical Solutions Consultant at a tech services company with 51-200 employees
The implementation that we have is highly customized, so I can't talk to the capabilities of JIRA product independently because I'm not familiar with all of the different things that can be done with it. It's very useful in terms of the dashboard for the office, and the overview of all the different issues and props, what's on backlog, what's in progress, what's been resolved. That kind of thing, is very helpful. View full review »
IVerlaek
Director at a tech services company with 1-10 employees
Transparency of the system helps both internal and external persons involved. Statistics allow us to deploy resources where needed. It shows problem zones and where more capacity is needed or more training. JIRA SD also makes employees better as it helps them to feel more important when it comes to customer satisfaction. View full review »
Find out what your peers are saying about Atlassian, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2019.
372,185 professionals have used our research since 2012.
MohammadRanjbar
IT Manager at Razi Insurance
It is simple to use. It is clear for our customer, who usually don't know English very well. The simple user interface helps them use the software. View full review »
MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
The product is valuable for logging and tracking issues. We can use it on multiple platforms and make it accessible to other people in other streams. View full review »
BasharatAhmed
Product Manager at Hashmove
The most valuable features of this solution are the JIRA Bots and the dashboard. I am satisfied with these features. View full review »
Ahmed Shehata
IT Quality Section Head at a transportation company with 1,001-5,000 employees
The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well. The solution offers access to add-ons that are also very helpful. View full review »
Eman Masalmeh
Quality Engineering Lead at a software R&D company with 51-200 employees
I believe that JIRA is one of the best project management tools. I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances. I can update the workflow on the project that I am working on. View full review »
SeniorOwnder67
Owner and Senior Consultant at a tech services company with 1-10 employees
What I really like about this solution is how it manages the queues, the tickets, and the routing. View full review »
ChiefEO67
CEO at a tech vendor with 1-10 employees
The basic configuration and the basic abilities provided are the most valuable aspects of the solution. View full review »
SeniorMa5691
Senior Manager at a retailer with 5,001-10,000 employees
The most valuable feature of this solution is that it is user-friendly. It is web-based and can be accessed from everywhere. View full review »
Marc Isern Barbat
Analysis Manager at a tech services company with 11-50 employees
* Code available * Emails for groups * Usability * Bang for the buck (in small and mid-size organizations) View full review »
Find out what your peers are saying about Atlassian, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2019.
372,185 professionals have used our research since 2012.
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