JIRA Service Desk Valuable Features

Director at a tech services company with 1-10 employees
Transparency of the system helps both internal and external persons involved. Statistics allow us to deploy resources where needed. It shows problem zones and where more capacity is needed or more training. JIRA SD also makes employees better as it helps them to feel more important when it comes to customer satisfaction. View full review »
Senior Manager at a retailer with 5,001-10,000 employees
The most valuable feature of this solution is that it is user-friendly. It is web-based and can be accessed from everywhere. View full review »
Marc Isern Barbat
Analysis Manager at a tech services company with 11-50 employees
* Code available * Emails for groups * Usability * Bang for the buck (in small and mid-size organizations) View full review »

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