ManageEngine ServiceDesk Plus Other Solutions Considered

Bhavani Prasad Paragi
General Manager at Qwikcilver
We considered several solutions including Zendesk, Freshdesk, Freshservice, and ServiceNow. The main advantage we saw in this solution is the auto-routing feature, which was not common at this price point. The product was ranked among the top in the ranking list, and it was also one of the most stable ones when we selected it. Essentially, it had all of the features that we were looking for, which is why we chose it. In general, it is important that the product quality is in line with the current trends in the industry, and cost-effectiveness is essential. View full review »
Deena Khattab
MIS Manager at a media company with 201-500 employees
We did not evaluate other options. I used this very solution about ten years ago at another company and returned to it because I liked its functionality. View full review »
Gamal Elsabbagh
IT Engineer at arkas egypt
We evaluated other providers. We had a short list which included SysAid, and Freshservice. View full review »
Find out what your peers are saying about ManageEngine, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2020.
399,230 professionals have used our research since 2012.
PradeepKumar12
Team Lead at a comms service provider with 1,001-5,000 employees
I was not involved with this part of the decision process. View full review »
Find out what your peers are saying about ManageEngine, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2020.
399,230 professionals have used our research since 2012.