Microsoft Exchange Online Reviews

We use SharePoint and Active Directory, meaning that all telecom users and customers are authenticated. We use it as a gateway.

Microsoft Exchange Online is very simple and easy to use.

For non-technical people, some configurations might be a little bit difficult. We can use it on our laptops or our portable devices like mobiles and others gadgets, but we have had repeated problems with syncing. That is, when using different gadgets and devices, there are issues with syncing. The configuration could definitely be improved.

Technical support is needed for any log-in credential problems and other related issues.

I've been using it since 2008.

It is scalable. We have around 16,000 users in our company.

There are no problems with the installation, but when you finish the installation and get to the authentication part of the log-in, there may be problems. It needs improvement.

A team of not more than ten is needed for deployment and maintenance.

We have yearly licensing costs.

I would rate Microsoft Exchange Online at eight on a scale from one to ten.

Our company provides software and hardware as well as Microsoft product training. I'm the company CEO. 

The solution is good for numerous deployments and helpful for many users. 

Despite being a Microsoft-certified trainer, I am lacking some information. I don't know what each product does and how it is linked to other products. I'd like to see more updated documentation which is currently lacking. I'd like to see a smoother connection between Microsoft products and integration with other companies into the Exchange environment, particularly those that fill gaps in Microsoft. It's difficult to know where to get information for testing, tuning, and so on. I'd like some centralized way of logging. 

I've been using this solution for about 11 years. 

The product is stable and provides good performance. 

I believe that the solution is not cheap but that it's a good investment. It's affordable but they've made licensing into a complex issue and it's difficult to try and follow all the changes. 

I recommend this product and rate it nine out of 10. 

Microsoft Exchange Online is used for all the emails and the software is used by all employees to send emails to others and to corroborate with other people over the email.

The most valuable feature of Microsoft Exchange Online is its performance.

There is an annual enterprise subscription could improve by having more features.

I have been using Microsoft Exchange Online for approximately 10 years.

Microsoft Exchange Online is stable.

I have found Microsoft Exchange Online to be scalable.

Microsoft Exchange Online support can be optimized further. They should put some more efficient technical engineers to support end customers.

I previously used Microsoft Exchange on-premise, and we switched because we wanted to use the cloud.

The initial setup of Microsoft Exchange Online is straightforward.

There is an annual enterprise subscription to use Microsoft Exchange Online. The price is reasonable.

I would recommend this solution to others.

I rate Microsoft Exchange Online a nine out of ten.

We use Exchange Online to host our company email.  Now that O365 admin portal has been becoming more and more powerful I rarely find myself needing to use the Exchange Admin portal.  

We have many customers that use Exchange Online. All of which has become much easier to manage over the years as the O365 admin portal has developed. 

I have made about 10 migrations from Gmail, ATT, Amplex, 2007 - 2013 on prem Exchange servers to Exchange Online. The uptime and stability is far better than any on-prem or hosted solution I have used in the past.

Being a MS partner gives you central administration over all of your customers.

- O365 Admin portal
- New admin reports
- Office 365 Secure Score 
- Integrated Security
- Ease of migration from anywhere
- Intuitive GUI for control (Has greatly improved)
- Filters
- Granular control
- Encryption for HIPPA standards
- Central administration over all applications and clients
- Built in support ticket system
- Free mobile applications (applies to specific subscriptions)

Microsoft does not provide an automated way to migrate Public Folders. At this time you will need to run a series of complex PowerShell commands.

Supposedly Microsoft has done something about the public folders, however I have not investigated it.  This may or may not still be an issue.  

The dashboard reveals when there are issues but none that my customers have ever experienced.

Exchange Online is extremely scalable. I know a company that migrate over 10k mailboxes. I am sure there are many companies that are much bigger yet.

Customer Service:

10 out of 10

Technical Support:

10 out of 10

As stated earlier, I have used Exchange on premises solutions, google, ATT, Rackspace and other solutions. They all do mail and do it well, however the ease of integration, simplicity of administration, and the overall support is the best! 

There is a learning curve when migrating from other solutions. Once you understand the process it is straight forward

All implementations were performed by me.

Currently as a Microsoft Partner we do not pay for an E3 license of O365 which includes Exchange Online. As for customers they are billed directly from Microsoft.

As a partner of record on each customer Microsoft pays out residuals as long as the customer continues to pay for the service.

If you are not a partner the ROI is based on the fact that you no longer need to pay for hardware/software, hardware/software maintenance, and labor to perform upgrades, maintenance, and troubleshooting of hardware/software.

The plans can be confusing. Take time to understand what you need, what you will need in the future, and buy a plan accordingly. 

Gmail, ATT, Amplex, other ISP solutions, On-prem Exhange. 

Moving to Exchange Online open doors for many options that come with O365 and Azure. As technology continues to move forward it is pushing us to the cloud. Starting with email in the cloud open doors for other solutions that may fit your business. 

We use the product for emails, document sharing, and document preparation using Word, Excel, and PowerPoint. 

Microsoft Exchange Online is easy to use. You have a common storage where people can store documents. It also helps with version control. 

The product needs to embed AI for intelligent searches and analytics. 

I have been using the product for ten years. 

The tool comes with bugs, and I see a lot of fixes. 

Microsoft Exchange Online's deployment is easy. My company focuses on software development; setting up the tool is a breeze. 

Microsoft Exchange Online is too expensive. 

I rate the solution an eight out of ten. 

We use SharePoint Online for the collaboration of our team and for other desktop applications we are using in-house.

We also create technical presentations, so most of the time we are dealing with MS Word and Excel. Sometimes, we also use Visio for diagramming. Our overall experience is good.

They should tighten their cloud security. If you are using Microsoft Office 365, the responsibility of backup is not on the part of Microsoft. It is on the part of the customer. Microsoft Office should give some kind of built-in solution with the Office 365 subscription regarding the backup of their online mailboxes.

My company has been a Microsoft Gold partner for the last 12 years. As soon as we became a Gold partner, we started to use Office 365.

It's stable.

We can have different plans. If we are scaling, then obviously we can go for the enterprise plan and add an unlimited number of users to our Office 365 plan.

Overall, technical support is very good. My colleagues reached out to Microsoft technical support many times for queries. They are very responsive.

Setup was really simple. We migrated our customers from a different platform to Microsoft Office 365. There is a separate technical team. I designed the solution only.

They have raised their prices, and obviously, it hits our customers. Some of them are deciding to step back from Office 365. For customers who have bought the annual subscription, they are moving to the monthly subscription.

I would rate this solution 8 out of 10.

I would recommend Office 365. It's a global product, and overall they have a larger footprint in the world. We're a Microsoft Gold partner, so as soon as the customer moves to Office 365, obviously our business will also grow.

We use Microsoft Exchange Online for email.

Microsoft Exchange Online's resiliency is its most valuable feature.

We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area.

Email spoofing, monitoring, email marketing, and email broadcast have limits or are governed by the number of emails you can send, in any given hour.

I would like to use it as my email broadcasting method. 

I have been using Microsoft Exchange Online for three years. We were migrating before Covid.

Microsoft Exchange Online is quite stable.

I would rate the stability a nine out of ten.

I would rate the scalability of Microsoft Exchange Online an eight out of ten.

I would the technical support a five out of ten.

The initial setup is pretty straightforward.

Make sure that's what you want to use. Consider your requirement. And if you want to scale to, say, an enterprise-class, you should be aware of certain of Exchange online's limits.

I like it, I would rate it a seven out of ten.

We have 2,000 users supported by this solution. 

The best part of this solution is the security it offers. Where we are able to determine which mailboxes have been blocked, or which mailboxes cannot be allowed to send traffic because of a violation. 

This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system. Microsoft can do better in terms of security and offer solutions to deal with phising, BOMB and viruses.

I have been using this solution for two years. 

This is a stable solution. 

This is a scalable solution, especially if you make use of many Microsoft products. 

The technical support for this solution is really good. I would rate it a nine out of ten. 

The initial setup is very complex. 

This is an expensive solution. 

We did evaluate other options including Zimbra. 

I would rate this solution a nine out of of ten.