Software Engineer at Bina Nusantara University
Real User
Top 10
Helps to chat and manage work with the calendar feature
Pros and Cons
  • "The solution has calendars that help us to manage work."
  • "The product needs to improve its stability."

What is our primary use case?

I use the solution for chatting at work. 

What is most valuable?

The solution has calendars that help us to manage work. 

What needs improvement?

The product needs to improve its stability. 

What do I think about the stability of the solution?

The solution is stable since it never broke up. It never became a problem. I would rate the product's stability a nine out of ten. 

Buyer's Guide
Microsoft Teams
April 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
771,063 professionals have used our research since 2012.

What do I think about the scalability of the solution?

My company has 200 users for the product. 

How are customer service and support?

I have never used the tool's technical support. 

How was the initial setup?

The solution comes with Windows 11. However, if you use Mac then you need to install it which takes only a couple of minutes to complete. 

What about the implementation team?

I can do the tool's deployment by myself. 

What other advice do I have?

I would rate the product an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Nicholas Githinji - PeerSpot reviewer
Project Manager at Ramco Systems
Real User
Top 10
Helps with messaging and chatting
Pros and Cons
  • "I use the solution for messaging and chatting."
  • "The solution needs to improve the APIs."

What is our primary use case?

I use the solution for messaging and chatting. 

What needs improvement?

The solution needs to improve the APIs. 

What do I think about the stability of the solution?

I would rate Microsoft Teams stability a nine out of ten. 

How are customer service and support?

We have an internal technical team and at times it gets resolved before escalation. 

How was the initial setup?

The product setup is easy. 

What other advice do I have?

I would rate the solution a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Teams
April 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
771,063 professionals have used our research since 2012.
Associate Vice President - Office of Strategic ManagementVice President - Office of Strategic Management at Sakthi Finance Ltd,
Real User
Top 5Leaderboard
Good voice clarity and easy to use but needs a better user interface
Pros and Cons
  • "Organizing a meeting is very simple to do."
  • "It's not as easy to augment your meetings as it is with competitors. For example, in Zoom, if I want to add attendees, I just grab the meeting link and post it to them. With Teams, how to do this is not as clear."

What is our primary use case?

We use it for team meetings. We're still in the process of evaluating the solution, however. 

What is most valuable?

The solution provides very clear conferencing, even on mobile devices. The voice clarity is excellent.

Organizing a meeting is very simple to do.

The solution provides for comfortable use. New users are able to navigate it pretty easily.

What needs improvement?

The interface of the solution could use improvement. Right now, the gold standard in terms of team conferencing user interfaces seems to be Zoom. Microsoft Teams should see if they could make their interface and usability as simple as that.

It's not as easy to augment your meetings as it is with competitors. For example, in Zoom, if I want to add attendees, I just grab the meeting link and post it to them. With Teams, how to do this is not as clear.

For how long have I used the solution?

I'm pretty new to Teams. I've only been using it for the past two months or so.

What do I think about the stability of the solution?

The stability of the solution is good. The product is reliable in that sense. I haven't experienced crashes. There aren't bugs or glitches that disrupt the user experience. 

What do I think about the scalability of the solution?

It's quite easy to scale the solution if you need to. It's possible to add new people into meetings, for example. We haven't had any issues in that sense.

How are customer service and technical support?

Our IT department is engaging with Microsoft locally. I haven't made contact with technical support personally. As we were offered one free month of service, we're doing some experiments ont he platform.

Which solution did I use previously and why did I switch?

We are now on Chatter. The entire team is using and Chatter. We have 5,000 Chatter licenses. The entire organization is using it. We are also evaluating Microsoft 365 which includes Teams.

Internally we are using Chatter across the company as of now. We will continue to use Chatter as it is part of our CRM and all the customer and customer service related communication will be through Chatter only. We are planning to use Microsoft Teams as a collaborative platform in the future.

Currently, now the entire communication of the company is between Teams and the corporate office is appraising each solution.

I've used Zoom in the past, as well as WebEx. With Teams, the clarity of the meeting is good, including when you are using it on a wireless device. Zoom, however, has the easiest interface. It's the most popular option currently on the market. Everyone is using Zoom. 

WebEx I wouldn't recommend. It takes a lot of bandwidth and is more difficult to use.

How was the initial setup?

The initial setup was a bit complex. I couldn't really follow it very well.

What's my experience with pricing, setup cost, and licensing?

Microsoft offers new users one free month of service, so it's easy to try it out if you want to.

What other advice do I have?

Currently, we're just a customer of Microsoft. We aren't consultants or resellers.

To be honest, everyone is using Zoom these days. The familiarity with that system is higher, and the recommendation for that system is higher. 

When I set up Microsoft Teams, people were not very accustomed to how to use it. However, users have found that using it on the laptop is pretty good. Overall the system looks good. That said, when you try to use it on mobile, we've found the bandwidth is higher.

Currently, as a new user, I would rate the solution seven out of ten. If the interface was just a bit better, and it was easier to organize a meeting, I would rate it higher. Generally, it just needs to be tweaked to make it more user friendly.

Although we're not fully subscribed to the solution, I would recommend it to others.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Catch Kuo - PeerSpot reviewer
Solutions Architect at Red Hat
Real User
An intuitive and unique solution for meetings
Pros and Cons
  • "I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings."
  • "The solution needs to have subtitles."

What is most valuable?

I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings. 

What needs improvement?

The solution needs to have subtitles. 

What do I think about the stability of the solution?

The product is stable. 

What do I think about the scalability of the solution?

The solution is scalable. My company has 1008 users for the product. 

How are customer service and support?

I haven't used any support. 

Which solution did I use previously and why did I switch?

I have used Google Meet but find the UI and function of Teams to be more simple and unique. 

How was the initial setup?

The product's setup is easy. 

What other advice do I have?

The solution offers high integration and is easy. I would rate the solution a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Andrea Castorino - PeerSpot reviewer
Program Manager at SirfinPA
Real User
Top 5
A scalable solution that helps us to communicate
Pros and Cons
  • "The tool is very useful since it helps us to share documents and make calls."
  • "The tool needs to improve its stability. There are issues when too many people use it at the same time."

What is our primary use case?

We use the solution to communicate between teams. During the COVID pandemic, we used the communication solution. Post that we follow a blended work approach where some of us work on-premises and others at home. The tool helps us to create meetings. 

What is most valuable?

The tool is very useful since it helps us to share documents and make calls. 

What needs improvement?

The tool needs to improve its stability. There are issues when too many people use it at the same time. 

For how long have I used the solution?

We have been using the solution since 2019. 

What do I think about the stability of the solution?

I would rate the tool's stability an eight out of ten. 

What do I think about the scalability of the solution?

I would rate the solution's scalability a ten out of ten. My company has 40-50 users for the product. 

How are customer service and support?

I have no direct experience with the support. If I have any issues, I talk to my colleagues. 

How was the initial setup?

The solution's deployment was easy and fast and got completed in two days. 

What other advice do I have?

The tool is very useful for us and I would rate it an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Infra/Support Responsible at a consumer goods company with 1-10 employees
Real User
Helps to accelerate communication with instant messaging and calls
Pros and Cons
  • "The solution helps us to accelerate communication. We use Teams to contact colleagues during emergencies instead of regular electronic phones. It helps to keep everything organized and centralized in the same place. The product is also very easy to use. I am also impressed with the solution's possibility of making quick calls and creating groups."
  • "The product is not fully integrated in Brazil."

What is our primary use case?

We use the solution to chat with colleagues. 

What is most valuable?

The solution helps us to accelerate communication. We use Teams to contact colleagues during emergencies instead of regular electronic phones. It helps to keep everything organized and centralized in the same place. The product is also very easy to use. I am also impressed with the solution's possibility of making quick calls and creating groups. 

What needs improvement?

The product is not fully integrated in Brazil. 

For how long have I used the solution?

I have been using the product for more than a year. 

What do I think about the stability of the solution?

I would rate the product's stability a nine out of ten.

What do I think about the scalability of the solution?

I would rate the product's scalability a nine out of ten. 

How was the initial setup?

The product's deployment is straightforward. 

What other advice do I have?

I would rate the solution a nine out of ten since it depends on the internet connection. I fully recommend users to use all the features of the product. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Principal Systems Engineer - APAC, Ruckus Networks at a tech consulting company with 501-1,000 employees
Real User
A stable solution that can be used for internal calls and customer-facing calls
Pros and Cons
  • "The most valuable features of Microsoft Teams are the calendar integration and the integration of chat and chat history into events."
  • "Microsoft Teams should include better integration of the multi-viewer webinar-type system."

What is our primary use case?

We use Microsoft Teams for internal calls and customer-facing calls.

What is most valuable?

The most valuable features of Microsoft Teams are the calendar integration and the integration of chat and chat history into events. The integration of chat and chat history into events that I don't attend is useful because it allows me to find the dialogue in a call easily. It also allows me to go back and view recording videos.

What needs improvement?

Microsoft Teams should include better integration of the multi-viewer webinar-type system.

For how long have I used the solution?

I have been using Microsoft Teams for probably three years now.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution. I rate Microsoft Teams ten out of ten for stability.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution. I rate Microsoft Teams ten out of ten for scalability. Around 1,000 users are using Microsoft Teams in our company.

Which solution did I use previously and why did I switch?

We previously used Webex and Zoom. We switched to Microsoft Teams exclusively since it is included in the Microsoft package and subscription and has improved features.

How was the initial setup?

The solution’s initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams is a cheap solution because it's included in the Microsoft 365 suite.

What other advice do I have?

We are using the latest version of Microsoft Teams. I recommend Microsoft Teams to other users.

Overall, I rate Microsoft Teams an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Security Engineer at a tech services company with 1,001-5,000 employees
Real User
Helpful chat feature and integrates well with our environment, but the user interface needs improvement
Pros and Cons
  • "The most valuable feature for me is the chat."
  • "After six months of working with it, I still find the UI a little clunky when it comes to sharing content and moving around between features like the calendar and files."

What is our primary use case?

We use Teams for customer team meetings and partner team meetings. We also use it for internal communication.

What is most valuable?

The most valuable feature for me is the chat. It is what I use the most because if I have to reach a team member, given that we are all working remotely, it is the easiest way to do it. 

What needs improvement?

The user interface needs to be improved. After six months of working with it, I still find the UI a little clunky when it comes to sharing content and moving around between features like the calendar and files. Sometimes, when I'm on a call and somebody asks if I can share a file or a link, I find it clunky to get to where those pieces are. Overall, navigation is a little sticky.

For how long have I used the solution?

We have been using Microsoft Teams for about six months.

What do I think about the stability of the solution?

For what we do, it is absolutely stable. We have an enterprise team and it is used constantly.

What do I think about the scalability of the solution?

We have had some fairly large meetings on here and I think that it scales fine.

How are customer service and technical support?

I have never needed to contact technical support.

Which solution did I use previously and why did I switch?

Prior to using Teams, we were using WebEx. We still use WebEx from time to time, but for the most part, we use Teams. It is better for us because Teams is integrated with all of the backend Microsoft environment that we already have. For example, we use SharePoint, ShareFile, and others. It has files integrated as well, so we can place internal files for review on Teams.

WebEx is more of a platform just for jumping on a call with a few people.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user