Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
Real User
Top 5
A very good collaborative tool that provides instant messenger and team collaboration
Pros and Cons
  • "Microsoft Teams is a very good collaborative tool."
  • "The solution’s initial setup is complex and could be improved."

What is most valuable?

Microsoft Teams is a very good collaborative tool. The solution provides instant messenger, collaboration with teams, and you can do calls. You can use Microsoft Teams to share files and store files. You can use the solution to create your own channel from the perspective of topics and share discussions and files.

What needs improvement?

The solution’s initial setup is complex and could be improved.

For how long have I used the solution?

I have worked with Microsoft Teams for eight years.

What do I think about the stability of the solution?

I rate Microsoft Teams a nine out of ten for stability.

Buyer's Guide
Microsoft Teams
April 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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What do I think about the scalability of the solution?

I rate Microsoft Teams a nine out of ten for scalability.

How was the initial setup?

I rate Microsoft Teams an eight out of ten for the ease of its initial setup.

What was our ROI?

Microsoft Teams gives the best return on investment.

What other advice do I have?

Microsoft Teams is the best collaboration tool in the market today.

On average, five people would be required to deploy and maintain Microsoft Teams.

Microsoft Teams is very user-friendly compared to Slack.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Willis Wachira - PeerSpot reviewer
IT Business Partner at ALAF Ltd
Real User
Top 5
Integration with the task planner in Outlook and convenient for conducting meetings
Pros and Cons
  • "Setting up Teams was not difficult."
  • "There are some issues with stability."

What is our primary use case?

We primarily use it for meetings and office communication. Also for creating groups, channels, and virtual environments.

What is most valuable?

One valuable feature is the ability to edit a message that you've posted so you don't have to repeat yourself. 

Another feature I enjoy is the integration with the task planner in Outlook and Teams, which allows me to manage tasks across platforms.

What needs improvement?

There are some issues with stability. The stability could be improved. 

Moreover, the pricing could be made more affordable for users with different licenses.

For how long have I used the solution?

We use the cloud-based version, Office 365.

What do I think about the stability of the solution?

I would rate the stability a seven out of ten. Sometimes it doesn't work well.

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten.

How was the initial setup?

Setting up Teams was not difficult.

What's my experience with pricing, setup cost, and licensing?

The standalone license is not cheap. The pricing could be made more affordable for users with different licenses. 

What other advice do I have?

I would recommend giving it a shot. Overall, I would rate Microsoft Teams an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Microsoft Teams
April 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,334 professionals have used our research since 2012.
PeerSpot user
Senior Principal Consultant at NCS Partners
Real User
Continuous stream of significant improvements Simple conferencing, seamless integration with Outlook and easy to use on mobile devices
Pros and Cons
  • "This solution is great for ad hoc video conferencing. It's so easy to start a meeting."
  • "The solution should standardize the options across platforms. What I mean by that is, sometimes, on the mobile, there are not the same options and set up features and functions as are available on the web or on the desktop app. Everything should have the exact same functionality, otherwise, it's difficult if some people are on mobile and others are on desktop."

What is our primary use case?

We primarily use the solution for team conversations.

For example, I use it for filing team documents, although, for individual notes and things of that nature, I might use OneNote. I'm using it more and more now for video conferencing within the organization. I haven't really used it too much outside of the organization, although my plan is to use it outside of the company in the near future.

Began using for team documents and plans.  

Teams provides a strong capability to consolidate all collaborative capabilities related to a team in one platform.  This is especially important for project teams where the team members are spread across geographic locations and time zones. 
Incorporates improve and new collaborative tools such as Lists, Plans, Tasks into the tool that integrate into Outlook for notification and response to the assignements.  These capabilities are truly game changing in project management and delivery in the COVID-19 world

How has it helped my organization?

In the past three months of continuous improvements the tools have improved and simplified collaborative efforts dramatically

This solution is great for ad hoc video conferencing. It's so easy to start a meeting. We're finding more and more uses for the Teams video conferencing features. I'll be honest, it's a bit of a challenge for people to use the video aspect. The tendency for people is to not turn on their camera because they don't like the way they look or they're not able to sit in their pajamas during meetings if there's video involved. However, it's been a game-changer since the pandemic as it allows us to keep in touch with our teams remotely.

What is most valuable?

Microsoft has delivered integrated tools and collaborative capabilities that continue to strengthen and bring great value to Teams.  This positions Teams as the collaborative tool that will soon become the standard in the market for capabilities.  The document and plans/assignment improvements are game changes from a simplicity and functionality perspective.

I really like the video conferencing, and the reason is because of the simplicity of scheduling and using the software. Since I'm using Outlook for my email and calendar management, and it's connected with everything. It's just a click of a button to schedule a meeting, and then, to activate or to start the meeting, it's just another click of a button. Everything is streamlined and simple. 

The seamless integration and easy coordination with mobile devices is a wonderful aspect of the solution. It's great that, even if I'm not at my desk, I can still attend the Teams video conference and interact in the same way that I would if I were at my desktop.

There's an option to blur the background or to completely change your background. That's very helpful as we now use the solution to replace stand-up meetings. It removes background distractions for other users and allows participants to have a bit of privacy.

I have a regular meeting with a couple of people on my team, and normally, we would meet at somebody's desk or in an office or in the conference room. With Teams, we can all attend, and all see each other and we can have the same outcome as we would if we were all in the same room. While digital meetings as opposed to in-person meetings takes a bit of time to get used to, the learning curve is short because of the seamless integration.

What needs improvement?

What would really help is extending the time that you're active on the mobile device because I can't find a way in Teams to restart the app automatically. For instance, in Teams, we use it as an organization for instant messaging and for text messaging. The problem is if I restart my mobile device, I have to remember to restart Teams in order to get the text messages on my device. It's not automatic.

The solution should standardize the options across platforms. What I mean by that is, sometimes, on the mobile, there are not the same options and set up features and functions as are available on the web or on the desktop app. Everything should have the exact same functionality, otherwise, it's difficult if some people are on mobile and others are on desktop.

For how long have I used the solution?

I've been using the solution for year now.

What do I think about the stability of the solution?

I haven't run into a problem with stability and I have not experienced any crashes, bugs, or glitches in the Teams App. You must remember this is a web app though.  Any performance or stability issues that I have experienced were related to Internet service issues and not the Teams App.

What do I think about the scalability of the solution?

I haven't run into a problem with the scalability of the solution. I've used it at my last job with teams that are as small as 15 people and the thing that's nice about it is that I can be part of a dozen teams and it easily maintains the communication to all the teams separately so conversations stay organized.

We're business consultants, and, right now, there are about a dozen of us using it. The consultants are located in different geographic areas of the US, and there are even people working in India that are using Teams. Geographically, the solution expands to make communication possible anywhere.

The organization I work with now, as I understand it, has plans for increasing usage. Right now, it's rather limited in terms of who is using it. Maybe 20% of the people on staff are and there's about a hundred people on staff in total. 20% of those people using Teams in a relatively limited way. Frankly, I'm trying to encourage people to use Teams and drop other video conferencing tools.

How are customer service and technical support?

I don't know how technical support is, to tell the truth. The type of technical troubleshooting I use for Teams is basically just seeking answers on the internet. I typically Google something if I don't understand an aspect of the solution.  There are community boards and that sort of thing. It's worked out pretty well for me. I've never had a crash or a bug though, so I've never had to reach out to technical support to get them to get me back online or to sort out an issue of that nature.

Which solution did I use previously and why did I switch?

We haven't used a different solution previously. This is the first video conferencing suite we've adopted in the company.

How was the initial setup?

The initial setup is web-based in terms of the style of set up and is very straight forward. I use the web-based setup because I wanted my experience to be the same no matter what device I use. As an example, I can use my work laptop, or my Chromebook or tablet and I have the capabilities to see and interact in the same way.

There's an initial challenge though because if people that have the app have it installed on their laptop, for instance, and they're running an application on their device, it has a different look and feel compared to what's on the web version.

We have one person to deploy and maintain the solution. It's actually a part-time role. It's one of the consultants who maintain it as part of his other duties. He's in charge of desktop devices and desktop applications. 

When a new person needs to be added, he just sets up the laptop and gets everything ready. He also maintains the license. With Microsoft 365, it's pretty straightforward. I just access the Office app or service and it installs directly. I may access the app through the cloud anyhow, so there's really no maintenance to do.

What about the implementation team?

We have an employee in house that maintains the licensing, however, we install the solution ourselves for the most part.

What's my experience with pricing, setup cost, and licensing?

I don't handle the payments for the service. It's not my department.

What other advice do I have?

We're using the latest version of the solution. We just get the solution from the cloud, so it's always the most up-to-date option.

I've noticed, since the pandemic, that, as of maybe three or four months ago, Teams was much more widely accepted in Europe than in North America. I believe this is starting to change.  Recently though (late 2020) this has changed and especially since the roll-out over the summer and fall of improvements in collaborative document, planning and tracking capabilities.

I would recommend marketing the tool to people by showing demos of the capabilities for people and actual use cases. If I were trying to bring this into a new company I would ask people what they were doing for communicating with teams, or how they were using text messages, collaboration tools, video conferencing currently, etc., so that I could actually demonstrate how to do that same thing. 

There's literally hundreds of text tools, collaboration apps and video conferencing options on the market. The key to a business' success at communication is to ensure the various teams are all on the same platform or using the same tool.

That doesn't mean everyone in the company needs to use it the same way. If they're using the same tools, then at least, the base platform is the same and your company can build on that. Rather than Google docs for one thing and Microsoft Teams and, OneDrive, SharePoint, and all of these different tools, you've got to kind of pick a lane.

I would rate the solution overall at about an eight out of ten. That's due to the simplicity and ease of use. There are great features available. However, it loses a few points because the setup and the admin capabilities are different across platforms.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager at a construction company with 201-500 employees
Real User
A one-platform solution that is easy for collaboration and easy to use
Pros and Cons
  • "The most valuable features are that it is an all-in-one platform, making it very easy for collaboration with your core employees."
  • "The security needs improvement, as well as the ability to back up private chats."

What is our primary use case?

The primary use case of this solution is for collaboration with your calendar and sharing information with SharePoint.

What is most valuable?

The most valuable features are that it is an all-in-one platform, making it very easy for collaboration with your core employees. 

You can also create a private room for discussion, and It has a pure conference call.

It has more core features than other platforms like Zoom.

It's tied to your day-to-day common tools such as Word, Excel, and Outlook.

The interface is easy to use.

You can back up using your existing infrastructure just as you can in Veeam and Altaro, or any others that can back up the SaaS.

What needs improvement?

They should consider adding the feature to allow new users, without it being an additional fee.

When comparing features with other vendors, the only thing is that the bridge is not included unless you need it. For users that use the computer or apps, there is no need for a bridge.

The security needs improvement, as well as the ability to back up private chats. They have indicated that it is under development. They need to ensure that the private meetings are not visible to others because of the privacy law.

For how long have I used the solution?

I am pretty new to using this solution after I migrated from Skype for Business. It's less than a year that I have been using it.

What's my experience with pricing, setup cost, and licensing?

There are many levels of pricing.

If you have clients who do not have a computer and are joining with their phones it's an additional fee of $5.00 per user.

Bridging is a cost of $20 or $30.00 dollars, which is part of the subscription.

What other advice do I have?

I love this solution, even though it's not common because it's migrating all existing users from Skype for Business.

I think that they will discontinue Skype because the direction is moving to Teams.

There may be others who require more, but for us, it meets our requirements and needs.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head Of Sector - Silicon and Semiconductor at a manufacturing company with 201-500 employees
Real User
Should include features like scripting, meeting summarization, and automated notes, though it has good stability
Pros and Cons
  • "The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users."
  • "The solution should include features like scripting, meeting summarization, and automated notes."

What is our primary use case?

We use Microsoft Teams for meetings.

What is most valuable?

The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users.

What needs improvement?

The solution should include features like scripting, meeting summarization, and automated notes.

The solution should include a very simple way of capturing transcription without necessarily taking a full recording or any AI product that allows you to note what is going on in the meeting automatically. This would help you have personal notes about the meeting summary that would help you prepare minutes and actions to share with the participants.

What do I think about the stability of the solution?

I rate the solution a five out of ten for stability.

What do I think about the scalability of the solution?

We use the solution daily in our organization, and we have plans to increase the usage.

I rate the solution a seven out of ten for scalability.

Which solution did I use previously and why did I switch?

I previously used different solutions like Zoom and Google Meet.

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a two out of ten.

What other advice do I have?

Microsoft Teams is deployed on the cloud in our organization. We use Microsoft Teams as a stand-alone solution in our organization. Microsoft is not very good at keeping your identity separate. Microsoft does all sorts of things to tie you in rather than just allow you to use non-Microsoft tools, which makes it difficult. I would not recommend the solution to other users.

Overall, I rate Microsoft Teams a four out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SAP technical consultant at N
Real User
Top 5Leaderboard
Helps us establish communication within the organization and has a straightforward setup process
Pros and Cons
  • "The initial setup process is straightforward for technical executives."
  • "Microsoft Teams could log in faster."

What is our primary use case?

We use Microsoft Teams to communicate with colleagues via scheduling meetings and calls.

What needs improvement?

Microsoft Teams could log in faster.

What do I think about the scalability of the solution?

We have 100 Microsoft Teams users in our organization.

Which solution did I use previously and why did I switch?

I use Zoom and Google Meet as well.

How was the initial setup?

The initial setup process is straightforward for technical executives.

What other advice do I have?

I rate Microsoft Teams a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Jonathan Cerquera - PeerSpot reviewer
Analyst at Universidad Autonoma de Colombia
Real User
Provides faster communication and efficient calling features
Pros and Cons
  • "It helps our organization with faster communication."
  • "It consumes a high amount of system memory."

What is our primary use case?

We use the solution for communication and creating teams or groups to share information quickly within the organization.

How has it helped my organization?

The solution helps our organization with faster communication.

What is most valuable?

The solution's most valuable features are meeting, calling, and activity feed.

What needs improvement?

The solution consumes a high amount of system memory. It could be improved.

For how long have I used the solution?

We have been using the solution for more than six years.

What do I think about the stability of the solution?

It is a stable solution.

How was the initial setup?

The solution's initial setup process is complicated. We implement it on the cloud infrastructure. 

What was our ROI?

The solution generates a good return on investment.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is reasonable.

What other advice do I have?

I recommend the solution to others and rate it a ten out of ten. It is an essential tool for quick communication and sharing files.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Solution & Application Director at Delta Samudra Abadi
Real User
Top 10
Seamlessly integrates with Office application and helps with document management
Pros and Cons
  • "The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years."
  • "The solution needs to be more stable. I have found Zoom to be more stable than Teams."

What is our primary use case?

We use Teams for meetings because it comes with features for collaboration and document management.

What is most valuable?

The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years. 

What needs improvement?

The solution needs to be more stable. I have found Zoom to be more stable than Teams. 

What do I think about the scalability of the solution?

My company has six users for Teams. 

How are customer service and support?

Microsoft's support is good enough for me. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I use Zoom but find it to be less competitive than Teams. Zoom does not offer integration with documents, calendars, etc. 

How was the initial setup?

Teams' setup is easy and takes less than a day to complete. There isn't much configuration involved since everything is on the cloud. The solution's deployment is not a rocket science. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is fair enough and not expensive. Teams' licensing costs are yearly. However, Zoom is less expensive. 

What other advice do I have?

I would rate the product a nine out of ten. You will get the full benefits of the solution if you use collaboration and document management. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user