New Relic APM Room for Improvement

Chris Lawther
Senior Infrastructure Architect at General Electric
It is complicated, especially in how you interpret the data that it provides. For someone who works in it every day, I can figure out what I want. For the general, every day developer who uses it once a month, there is large learning curve to figure out exactly the information that they want from it. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful. Sometimes, it is difficult to work through and figure out. Some things are difficult to work through which is why I haven't done them yet, because it will take me six hours to figure out how to set them up, e.g., the dashboard. How I want it to look and how the developers might want to interpret that data, but I don't have six hours to go figure this out, and it takes a long time to do this stuff. They have this alerting capability where I can set up an alert policy, then within that alert policy, I can set up as many alerts as I want. I can set up one or I can set up a 1000. I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy. Right now, I have to go through them manually and deactivate each one that I don't want to use. View full review »
Sean Fernandez
Director of Technical Operations at ROLLER
They could improve the education process and how people understand that these tools are very technical. I understand everything very quickly and where it all comes in because I grew up with the product, but right now if someone was to pick it up from day one, it is a very steep learning curve. The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain. They already have all these other companies that use their system, so they should easily be able do alerts based on deviations that we don't need to program on a per instance or artifact basis. View full review »
Giacomo Pallotti
Head of Engineering at Ziff Davis
We are sharing different AWS accounts, and if a Lambda has with the same name but a different AWS account, it is a little hard to understand whether AWS or Lamda belongs to that account. Also, we have multiple accounts on the drop down to filter by Lambda, but we see two Lambda with the same name, then we don't know which one to choose. So, it needs to improve its filtering. We would like a more sophisticated filtering for the Serverless AWS pieces. View full review »
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Chin Yan Keat
Product Manager at a financial services firm with 201-500 employees
I would like to see the company implement the AI auto-baseline feature which Dynatrace has. View full review »
David Campos
CTO at Elo7
There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use. View full review »
CTO and VP R&D at a tech services company with 11-50 employees
* I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues. * I would like more deep dive monitoring into services and being able to install it on some apps. View full review »
Infrastructure Manager at Mobly
I would like if it could have predictive analysis. Today, we only have the option to configure thresholds. In addition, it would be nice to have centralized log management, like Datadog does. As New Relic already has all of the application information and traces, it could compare them with application logs and do better analysis. Thus, it could be cheaper, have predictive analysis and log management. View full review »
Kevin Heidt
Software Developer at Cox Automotive Inc.
We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health. View full review »
Ben Bays
Principal Architect at Projekt202
The price needs improvement. View full review »
Technical Lead with 5,001-10,000 employees
The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka. View full review »
Senior Storage Engineer at a tech services company with 501-1,000 employees
I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics. I have not seen the ability for it to do this and having some way to do this would be awesome. View full review »
Luis Miguel Alba
VAP & IT Planning & Optimization Responsible at a comms service provider with 10,001+ employees
I think the APM mode can be improved. In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data. View full review »
Ahmed Nasir
Software Engineer with 1,001-5,000 employees
There is room for improvement on the alerting, insights, and infrastructure monitoring. It provides basic level alerting, and I would like more details. I would also like an infrastructure network that provides real-time views, showing the issues. Compared to their competitors, they are missing some features at the moment. View full review »
Philip Radovich
Systems Engineer at Griffin Solutions Group
We have had issues with our agents going offline. View full review »
Find out what your peers are saying about New Relic, Dynatrace, AppDynamics and others in Application Performance Management (APM). Updated: February 2020.
399,757 professionals have used our research since 2012.