New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. For example, if my application went down last year, it should figure out why it went down and what the root cause is through artificial intelligence and machine learning.

New Relic APM should be able to give my company advanced analytics through AI.

The tool has a self-healing mechanism, advanced analytics, and the ability to send alerts, but in the next release, I'd like more improvement on that front, including better AI and machine learning.

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Their pricing model, in terms of user management, is that you pay for every user. They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself.

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One thing that Data Dog provides, which is the RUM, Real User Monitoring, is something that could be useful in this solution. Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow. That is one thing that New Relic can actually improve upon.

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The solution is quite expensive. 

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One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability. 

When I say "distributed transactions," I'm not only talking about the database level. It needs more and better visualization of communications across various microservices and integration with logs.

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One thing New Relic needs to improve is the user data schema. It wanted us to move from version one to version two, but that was difficult because we wanted to do single sign-on, and it couldn't support our Ping Identity platform. That's something New Relic needs to work on.

Another issue I have with New Relic is its suite licenses. It has a two-tier system: the full-stack observability, which requires a suite license, and the free version, which doesn't offer any peer review capabilities. It needs to change because having a suite license for a user who can only view the post-stack, not even the curated view, is a big no-no. Dynatrace or SAP don't have this issue.

I should point out one more thing about New Relic. We use it with OpenShift, and one of the issues we faced was that New Relic required root access, which was a concern because no admin in the world would give any third-party vendor root access. However, they seem to have corrected this in the next version. 

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I would like for this solution to improve the automatic configurations of workloads and capabilities.

In the next release, I'd like to see a better pricing structure.

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The solution must provide better support for Azure Web Apps service. The solution does not completely support the architecture of Azure Web Apps.

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Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes.

Logging right now is something I want to improve. So, every log that you have has to have an issue. So logging needs to be probably set right.

I would like to see more logging capabilities in the solution. If they can accept logs, they just can't report. So, I guess reporting on logging is something I want to see in the future.

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We had some issues with the New Relic platform showing the sample traces because we want the entire traces to be listed as we are capturing some end-to-end metrics. So we thought it was not just the sample data we needed but the details of every transaction that goes through to the application. The New Relic team is helping fix this, and they have an option we are using in the meantime.

The thing missing from these platforms is connectivity. All the solutions work well with the cloud solutions, but the connectivity between legacy and newer cloud applications is not great. In addition, none of these tools can do end-to-end traceability across the different applications.

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One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly.

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I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment. Only the read APIs are called from New Relic, not the write APIs. If we had a test account to do the write part of it, it would give us better monitoring. For example, if we are selecting the data for an existing account, we can do that part of the monitoring with New Relic.

When we see failures and slowness, I would like there to be an option to do a deep dive into a collection of metrics to show the bottlenecks. It would be helpful if it didn't just state the problem, but indicate the areas to look at for a deeper resolution of the problem.

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One of the metrics is total time. I would like to see the true response time of a particular call. It might say top five slowest calls. However, I don't know how they're calculating it. Maybe if they could have documentation for how those things are calculated, that would be a lot easier. If they say the top five slowest methods and the slowest one is three seconds, yet we know that there's a process that's taking ten seconds, it can be kind of confusing. If they could add in their help files, how these columns are calculated, that would make it more transparent. They need to clarify: What does it mean, total time? And how do they calculate the total time? How do they calculate average time? How do they calculate the top five slowest? What is it actually pulling?

I would like to see them introduce integration with LoadRunner; that's a bit easier.

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New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better.

Dynatrace provides security vulnerabilities for all applications and this is where New Relic lacks. Additionally, there should be more use cases for automation.

From the application team's perspective, they should be able to identify the issue before it occurs. This is the main feature that any monitoring tool should have.  New Relic was not able to trace back to the original method of the transactions where the issue occurred. This area needs to be improved.

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The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load, so if that area could be improved, especially when looking for data, it would enhance New Relic APM.

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There were some settings we had issues with. For example, a certain setting to change the time zone. If we change the time zone, it will take 24 hours to reflect the time zone and make the changes. It'll be great if the settings once we change them, reflect the change at least after one hour. That would be helpful so that we don't need to wait for one complete day to see the changes.

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Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM.

Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard.

What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great.

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There really is nothing that stands out with New Relic. With the insight, I think it will be found lacking for its report aggregation capabilities. How granular I could go down at looking at certain data, especially related to the operations, is limited.

The API integrations that they have for us to automate our configuration was fine, but I think for some of these tools, it was over-engineering for us to try and automate any of that. So, we just use the user interfaces.

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They could improve the education process and how people understand that these tools are very technical. I understand everything very quickly and where it all comes in because I grew up with the product, but right now if someone was to pick it up from day one, it is a very steep learning curve.

The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain. They already have all these other companies that use their system, so they should easily be able do alerts based on deviations that we don't need to program on a per instance or artifact basis.

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I haven't come across any features that are lacking. 

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We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health.

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It is complex to use and it can be improved by simplifying it by making it more user-friendly. I would like to see the option to group alert conditions added.

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It is complicated, especially in how you interpret the data that it provides. For someone who works in it every day, I can figure out what I want. For the general, every day developer who uses it once a month, there is large learning curve to figure out exactly the information that they want from it. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful.

Sometimes, it is difficult to work through and figure out. Some things are difficult to work through which is why I haven't done them yet, because it will take me six hours to figure out how to set them up, e.g., the dashboard. How I want it to look and how the developers might want to interpret that data, but I don't have six hours to go figure this out, and it takes a long time to do this stuff.

They have this alerting capability where I can set up an alert policy, then within that alert policy, I can set up as many alerts as I want. I can set up one or I can set up a 1000. I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy. Right now, I have to go through them manually and deactivate each one that I don't want to use.

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The solution needs to have staging. 

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Some AIOps are missing in New Relic APS, and I would like to see more features in this area.

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The solution needs some sort of improvement on the synthetic monitoring site.

The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop and mature over time.

It would be great if it had out of the box integration with AWS, GCP, and other clouds. For example, if I'm using BigQuery in GCP, I want the data that I am executing in BigQuery to be reflected in New Relic. 

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Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application. Maybe for whatever reason, we have not got to explore a similar kind of feature in New Relic.

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It offers transactions, but it does not offer an endpoint-level insight at the URL level. When we get a request, we want to know what the life cycle of that service is, and where the cycle is. This is what I am trying to locate with most of the solutions now.

I am trying to research how to find a cycle per endpoint and not at the service level.

It is very difficult to award the service level cycles at an endpoint level. It is important for us to get new insights to create better hygiene around the business use cases.

At the endpoint level, the visibility is not that great, and metrics are not available. It gives you a full view of the entire function's execution and not from the context of the URL altogether.

Also the response time, the latency contribution, and the throughput contribution are areas that need improvement. You can get the throughput contribution from New Relic, but not the latency contributions. You cannot get it at all.

These are the major limitations. When working with AppDynamics, I did not find any limitations, but the same can not be said with New Relic.

The way that it classifies the actual services is a bit ambiguous. It's not perfect. For example, I see there are certain solutions that are listed as extra services, as a dependency, and still I find that among load contribution, it tries to show that those services separately, which is confusing.

With the transactions, when it tries to show a type of "bufferHandler" from inside, it doesn't show what the nature of the request is. Especially with Microservices, it doesn't show what kind of method is present, which makes finding data very difficult. Instead, you need to go to the raw data. I think that defeats the purpose of using this tool.

The transactions do not show the time consumed by the request, from the metrics execution perspective. It was suggested that I did not know how to read it but I have done all that I could. It is very difficult to relate to and requires a lot of experience and time to read through, which it should not.

It should not be difficult to find the latency and throughput for the entire system when requested. It should not be difficult to develop the data that relates to the various types of execution.

It should have complete exposure around the endpoints.

The services-to-service dependency is fine but most of the startups have only one or two services that are all cycled. It does not provide you with a lot of help when you are showing that the two services are dependent.

What all of the dependent endpoints are and how are the cycles being formed is information that should be available in most tools, but not with New Relic and some other tools.

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The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.

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Based on what New Relic is adding to the product, they’re adding more real-time graphs and ability to see interactions in real-time. For our business those features could really impact our business.

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The solution should include more detailed reports for SQL database requests. 

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The browser isn't exactly reliable. 

There are dashboard issues that need to be dealt with. 

There's no proper management of roles and divisions. For example, let's say if I create a dashboard and I want to give access only to a set of people and not to the other set of people, I can't do that, and that's where it has a lot of problems. If I develop a dashboard for myself, everyone else has an access to it. There's no proper access management. You just add someone to the platform, he gets access to all the dashboards. Yet there should be proper division of people who need to have access to a certain dashboard. 

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We are sharing different AWS accounts, and if a Lambda has with the same name but a different AWS account, it is a little hard to understand whether AWS or Lamda belongs to that account. Also, we have multiple accounts on the drop down to filter by Lambda, but we see two Lambda with the same name, then we don't know which one to choose. So, it needs to improve its filtering.

We would like a more sophisticated filtering for the Serverless AWS pieces.

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• Ability to set-up maintenance windows, so silent time can be given to monitors for a defined period of time.
• Alerts tend to show how an entire cluster is performing, and not only that a given node is having an issue. To get around this issue one can use parent-child relationships in the naming of given applications and set the alert conditions at the child levels.
• For browser, the need to provide an interface which allows us to define a given business transaction, e.g. define all the steps of a given credit submittal. This is somewhat possible using “Funnels” with New Relic Insights.

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In Alert History, while you can see the trending in response time by Request Queuing, .NER CLR and Database, if you had the ability to see which transaction type was the slowest during the timeframe when the critical error occurred by displaying the info within the same “tool tip” hover window which currently gives me the time per request and number of transactions, i.e., if it had the additional correlation information of “StatusCode/403” which you can get from the Events Errors hover. This has the potential of saving a lot of analysis time going back and forth between views.

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They’re adding analytics, geo analytics, more mobile app monitoring. They have the data explorer – all those features will really help.

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Probably make the query language a little bit easier. Improved documentation. The reasons we had to call them (they were super helpful) is because we couldn’t find the documentation. It would really help if they were to come up with some online help where you just type something in and get the answers.

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The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process. It needs slight improvements to be made in the user experience.

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The price could improve.

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We would like a dashboard feature to be created for this product.  This would allow us to monitor both the front and back-end of our UIs performance, and then report on it.

We would also like the solution to increase the details that are provided when there are system abnormalities.

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New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information. 

Within short periods of monitoring, we do not have a problem it is only when it crosses the retention period that we are not able to correlate the errors with the log.

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I honestly can't think of any areas for improvement. It's a complete solution that gets a 10/10 in my book. I really can’t find anything that I don’t like about these apps.

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I'd like to be able to do visual selection of fields, so that executives who don’t enter queries and select what they want, but they’ve already announced that -- all that's now available. The only limitation we experience is with Insights query limit of 1,000 transactions. If there was an ability to do a “true” 4 weeks of transactions either by running Asynchronously in the background and returning an excel dump or by paging/tabbing the 1,000 transactions per window view, it too, would be perfect.

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I haven't yet had too much of a chance to read up on the product or to compare it to other solutions to see if there are items that are standard elsewhere but lacking in this product. I need more time with the solution to really talk about any shortcomings if they exist at all. 

It would be nice if there were pre-made dashboards. There should be out-of-the-box options that you can have. It would be nice to have something already done, so that you don't need to reinvent the wheel again, to create your own dashboard. 

The pricing might be high if you are a company that goes through a lot of data.

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The licensing cost is a little high and it should be brought down.

It would help customers if there were an on-premises version available.

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I can't think of much to improve. We're very used to the way it looks and the traces. It's much better than it used to be, but perhaps the retention on some of the old problem traces would be an improvement. I think they run out after a relatively short amount of time and being able to look back and spot check some of them. If we have a problem today, it would be nice to look at back at the traces by, say, a week or a month even if there wasn't a problem then, so we can compare whether it's relatively slow or it suddenly become slow.

But I think the data layout is great as everything you need is at the top and we can able to drill down further and further to individual server,s or into the error rate and individual transactions.

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They need to improve the alerting and dashboarding as these are the key features in DevOps.

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The main reason we switched away from New Relic is that the cost is too high. They should bring the pricing down to be more competitive.

I would like to see the capacity planning improved.

The security standard and compliance are areas that should be improved.

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The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help.

The solution could adjust the pricing to make the costs more reasonable.

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There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use.

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It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics. The sales people need to be on board on this end.

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With the recent introduction of Docker integration we're seeing increased metric collection, but are also missing a few minor metrics and deployment setups.

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I think their dev packages for server monitoring could handle configuration a bit better. We install upgrades and patches every day and their packages seems to require manual intervention due to the configuration file more often than other packages. Since we use Puppet, it's trivial for us to deal with it, but sometimes we do have to look at the configuration file to figure out whether something really changed or not. To be fair, this hasn't happened in a while, so maybe they improved it already.

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They have integrated alert and performance monitoring which they’re rolling out as a beta now. A lot of the features for application monitoring and uptime, and alerts for alerting the appropriate people when something goes wrong are not quite there yet.

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When you look at disk monitoring, it would be cool to see which folders are gobbling most space, so that when we get a full-disk alert, we can go into our servers to purge that without downloading a separate tool to see what’s contending for hard disk space.

Also, it's really well put together, but it would be nice to have more granularity for metrics displayed so that ops team can see more holistically what’s happening.

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• Better error reporting
• Better ability to drill-down into errors

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There are a number of plugins that New Relic makes. It would be nice to be able to instantly integrate that with APM. Right now, they’re in their own little area, so it’s not as easy to quickly dive into a problem, for example in PHP. It’s a little hard to get data on the back end.

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There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue.

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What we have we’re happy with, but we’re still evaluating.

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I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow. It added many more clicks and was surprisingly frustrating. Luckily, that was mostly reverted, but more recently, around six months ago, they redesigned the error reporting page. This is another example of a tool that worked fine, but which is now very hard to use.

About six months to a year ago, we invested a lot of time automating a lot of our interactions with New Relic. However, their API couldn't do a lot of things, and even getting a list of errors was impossible without scrubbing every application/server manually and checking health conditions yourself. This seems very basic. While they have made a new API version, we've had difficulty with that as well. 

Additionally, I'm told that they will deprecate completely the old API, which now means I need to reimplement everything that was working in this new version.

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When I look at APM now, it’s very web-centric, but we have certain infrastructure components that are very service-based which take data from one area to another. With APM, it’s a little difficult to fit into that. So, what I’d like to see is the ability for the dashboard to be customized where it can display collection jobs and how they break out one by one.

It also needs some web UI tweaks. It’ll be interesting to see where it evolves with the “analytics everywhere” theme and incorporation of all the other items.

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More configurability through the dashboard, for example, being able to ignore transactions without the need to update the config or code.

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The solution could improve by having more network monitoring features, such as for all the infrastructure.

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The price needs improvement.

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I think the APM mode can be improved. 

In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data.

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Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres.

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The new Insight stuff is pretty exciting, so that’s interesting to some of our clients. Some way to disable data scrubbing manually would be a big feature.

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Joining datasets. Currently, it’s only possible to pull data from a single event type. It would be nice to do more of a SQL-like join, for example, CheckOut events with ItemsAddedToCartEvent.

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The pricing model. New Relic can be expensive for growing startups. Maybe they should think of some more choices.

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It is a SaaS service and this creates internal friction that needs innovative solutions (but you have to own that).ROI is very high because a single SKU product is rare in APM today, and the ability to move licenses anywhere is an amazing agility quotient. View full review »

New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.

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There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search. Certain things like this would have helped me a little bit.

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• I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues.
• I would like more deep dive monitoring into services and being able to install it on some apps.

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I can't recommend any improvements to Browser. I really can’t find anything that I don’t like about these apps.

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Raw transaction didn’t give us data that we needed. We needed user information so we needed to supply the data with an API.

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The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka.

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We have had issues with our agents going offline.

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We really love the INSIGHTS query and dashboarding capabilities. It would be great to see this expand even further with more options for querying.

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The mapping between applications to servers is not very intuitive.

Another thing we come across is that our technology just doesn’t have reporting to New Relic, but that can be addressed with a plugin/SDK. However, we can’t really make the case to put in the investment to have that happen yet.

Another thing is that we’re micro-service based, and the New Relic interface only gives us views into the top 100 services out of 50,000. Typically when we monitor our system, we use a heat map, and New Relic only provides us the second-level view of that. Ideally, it would also provide us the first-level view. Eventually, we’d like New Relic to step up to do that.

Finally, it should ideally do two things -

1. Isolate the problem right away without the user having to do a lot of analysis. Right now, New Relic provides a lot of data points that require me to go in to understand.
2. It has its own dashboard, and I’d like to be able to bring that/integrate it into our own system (use an API to pull out data).

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At times some of the data can be opaque. Some of the aggregates over time tend to become more vague, so you lose resolution. Greater resolution going further back in time would be nice. If I start going back a month or two, the resolution is a lot lower, which is kind of challenging and makes it harder to do in-depth historical analysis.

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For the purposes for which we’re using it, it just works. So far I don’t have any requests for new features.

Currently, it is not the only solution we have for monitoring so there are things that it’s missing – for example what Datadog does for us. Timeline series, custom timelines and graphs, and I’m not aware of those features in New Relic.

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It would have been great had it provided thread-dump analysis and a few additional JVM-related stats. For reference, we can check JVisualVM.

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Some of the 3rd party plugins could be improved - especially the requirement for java to monitor simple network services is not ideal. Also the pricing / plans may need restructuring as there is a big gap between the free offering and the first paid tier.

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Last year, there were several New Relic outages where alerts were either fired in error or not fired at all. These have been remedied over the last year, but it negatively impacted our trust in using New Relic as our sole source of analysis and alerting.

As far as suggested improvements, the Synthetics module could be much more useful if one did not have to learn yet another analytics query language.

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It doesn't give us rich process tracing, which is the only complaint I have. It divides our system into four parts, and I would like it to go deeper into the code. However, this can be a challenge because of the way it is configured with us, but they are working on it.

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Nothing. There’s not really anything I don’t like about it.

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Labelling and tagging should be more user-friendly. It needs some more features.

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There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic.

The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.

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I would like if it could have predictive analysis. Today, we only have the option to configure thresholds.

In addition, it would be nice to have centralized log management, like Datadog does. As New Relic already has all of the application information and traces, it could compare them with application logs and do better analysis.

Thus, it could be cheaper, have predictive analysis and log management.

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We always talk about, what is the data missing from New Relic? It constantly aggregates data so it’s not a true indication of how our application is doing. It’s not real-time. That was my concern, but after data presented by their CEO at Futurestack, they announced that they recognize the issue and are looking into solving it.

For New Relic in general, the mobile site doesn’t have single sign-on for iOS.

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I would like some additional fine tuning control around the alerting. I would also like the ability to "store" particular errors or traces for longer than the normal week.

We are yet to investigate creating dashboards and building extensions so there's a lot about the platform we still haven't found.

The biggest issue is the lack of mobile support from the website. They do have an Android and iPhone app but I have a Windows Phone and it's virtually unusable.

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I'd like to see alerting based on custom insight queries. If I set a custom query to give me some value, I want to be able to set an alert for that.

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One of my issues was with not getting enough insight into errors, as I can only go back seven days. The data collection on it is not a long enough period of time if I want to see some trends. If someone is having some errors, I can’t get historical insight.

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Alerting based on custom insights queries. If I set a custom query to give me some value, I want to be able to set an alert for that.

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The one thing I really wanted to see was to getting more granular with the data, which may be coming in Insights. Being able to say, “What is the customer funnel? Where are they going to my site? How deep are they going?” At least from the demo it seems like they’re doing this in Insights.

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I would like better alerting. I also would like to see a bit more detailed information. Though I was happy with the detail I did get.

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The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.

The solution does not seem to be lacking any features. I can't say that I recommend any specific features for the next release.

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There may be issues with scalability with individual users sending events up to the cloud.

Also, it’s a little sluggish getting down to the last dirty details of a session. It’s tough to do, admittedly, but that’s what I’d wish for.

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I’m into very dense charts, and I think the charts used throughout APM are a little low resolution in terms of time points across the X axis. I'd like more granularity.

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I would say that the user interface is maybe a little bit overly complicated. But I don’t have any specific way to improve it. I would say that what’s not commonly used, that are rarely used, should be less conspicuous and buried behind. Like your iPhone has one or two buttons -- if you need settings you can dig down to that stuff, but you don’t want that in your face when you take a call. Similarly, when you are in New Relic there are all these things that I need to sift through mentally. I just want to see how fast the apps are responding. You can’t change that.

I want to see the potential for Docker statistics or container statistics. Like if we start running containers, will it be able to track data for a given container. If one container serves one purpose, we need to track how many requests per day, when does the usage peek, how much does it vary week to week. And then that needs to be organized per container.

Finally, there's lot of noise on the front page that I don’t want to see. If it is customizable then it isn't obvious. Another nuance is that it always shows the wrong throughput for the most recent five minutes, and it's always wrong. The system is wrong for the most recent five minutes. They show wrong data and that changes after the five minutes is up.

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I hope the next release has the ability to retain historical data.

A current limitation is comparing a present call with that of the same time the previous day, or previous week. It would be great to identify exactly which hours and days had lower performance than usual.

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New Relic APM generates weekly performance reports, but they aren't really actionable.

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Instead of picking up a few values under trace, it can provide a list of every hit and their traces while keeping minimal overhead.

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Performance/bugs.

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The metrics that I want are already pushed to New Relic, but some data we haven’t pushed to New Relic. Internally, we have a solution that’s better than Insights to provide us analysis of that data. I’d like to see Insights take care of that analysis and use its graphic engine.

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Stack traces don’t go far enough. They get to a point, indicate a question mark, and then stop. But New Relic is working on it. Also, one can get lost in the data.

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They already have everything we need, so I can't suggest an improvement.

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I can't say as I haven't used all of the features.

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Additional functionalities and application up time.

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Error handling and reporting is a little lackluster, but they're announcing a whole new analytics approach.

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One issue is cost.

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If we can find a way to communicate the need to use it, we use it, but we want a way to hand it off to our clients easily. There are other solutions out there.

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Mobile APP's Performance Monitoring.

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Data retention should be increased, advanced RCA and all possible and best recommendations should be provided. 

Pricing should be revised

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There is room for improvement on the alerting, insights, and infrastructure monitoring. It provides basic level alerting, and I would like more details. 

I would also like an infrastructure network that provides real-time views, showing the issues.

Compared to their competitors, they are missing some features at the moment.

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New Relic comes with some features out of the box, but not enough. There are some essential features that New Relic needs to implement that their competitors already support, like special treatment for AngularJS/React applications. We had to implement (with the JS API) the ability to query errors through Insights which is essential. Currently, we don't have a way to send alerts which is a real pain.

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If they added the monitoring to the ops-server side, it would be better.

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I have logged a bug in their Ping Monitor within Synthetics and I need more improvement in this area.

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Integration with Azure websites as well as Azure cloud services.

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Error Tracing, kpi performance differs many with other controls like IPtables or specialized webs, this confuses but is understandable.

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I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics. I have not seen the ability for it to do this and having some way to do this would be awesome.

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• I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow.
• More instrumentation.
• Also, it would be good to compare machine state to machine state (compare versions of UNIX, Ruby, and libraries) and be able to perform auditing of machines.

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One major issue for me with New Relic is data privacy. Though installation is a breeze for most operating systems, the thought of installing a monitoring application and seeing a lot of information about my servers or applications somewhere is somewhat nerve-wracking. Right now, I do not know what other information is being sent to New Relic's servers and I don't have any control as to what is being monitored and sent. This can be a major issue for some companies, and care must be taken is there is no settings page presented during installation to enable or disable certain parameters for monitoring.Overall, New Relic is a great product is recommended for use. Just make sure that you understand the potential privacy and data theft issues associated with cloud-based services. View full review »

I don't have any suggestions for improvements, but we think sometimes it’s too difficult to get more details about a problem. Sometimes it requires too much drilling down to find out about a problem for which we shouldn't need to do so much searching.

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More instruments with .NET and asynchronous calls, and New Relic says it’s on the way.

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In the first stage, the area of development, infrastructure and communication portal.

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I would like to see the company implement the AI auto-baseline feature which Dynatrace has.

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I'd like second-by-second monitoring, instead of a five-minute lag time.

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It’s really powerful with a lot of features, but some training and documentation from New Relic would be useful.

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Errors insights have room for improvement especially error analysis part which is somewhat less compared to similar tool Splunk.

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It could be faster, but they’re already working on making this.

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• Slack-integration
• JIRA integration for ticket creation
• It needs ways to extract data to other platforms such as mobile. The docs in API and dashboards seem to be a little behind and overly verbose, I don’t want to have to jump back and forth.

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I'd like a way to pull charts and data into third-party services. If we can pull that data and recreate charts, that would be great.

There are also a couple UX/UI inconveniences, as some of the graphs take a sharp drop down because they haven't gotten data yet.

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Doesn't recognized some third party transaction traces.

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