Oracle support is quite good. From what I've seen in the last few years, I think Oracle support is far better than SAP support, for instance.

If we have any issues, we typically turn to our IT department. I've never directly dealt with Taleo, and therefore cannot speak to how their services are. 

The customer services are very nice when they do get in touch and they do try to be helpful so I’d give them a 7/10.

4/10.

Oracle support is fairly good, we get decent responses to all of our queries.

I've been in touch with technical support in the past. They've been good. We haven't had any issues with the level of help we receive. We're satisfied with the level of service they provide.

If they are working with SMEs, they’re 10/10, and our rep is 10/10 too.

If it’s a breakfix, it can take literally years. We’ve lost the ability to speak directly to a learn specialist, so it’s a lot of “wait and see” and communication failures (playing telephone) some of the time.

The Oracle Cloud support platform is really helpful. When you create a service request, you can categorize your issue by service and problem type and you can access knowledge related to your issue.

Oracle Support has a 24-hour service to resolve issues.

In my opinion, the Oracle support is quite good as at any time you can report an incident, problem, or question. The issue can be catalogued depending on the severity. If the issue has a very serious impact, Oracle Support has a 24-hour service to resolve issues.

Technical support is good. The customer can classify the type of issue, to ensure the correct technician solves that problem. For example, if a customer has a question or issue with the reports, the customer will put their incident in that category. Thus, the technician associated at this incidence will be skilled in Taleo reports.

I haven't had to open any tickets.

We haven't contacted technical support yet, as we've only been using the solution one week.