Oracle Taleo Review

It allows us to run SCORM classes and over 400 SubLearnCenters without issue. I would like to see better support.


Valuable Features

  • Enrollments
  • Prerequisites
  • SCORM & AICC capability
  • % Complete (in SCORM)
  • LearnCenter Report

Improvements to My Organization

We are able to run SCORM classes, and we have better reporting of training taken/not taken.

Room for Improvement

  • Copy down feature e.g. for pages, enrollments
  • Support

Use of Solution

I've used it since 2007.

Deployment Issues

No issues encountered.

Stability Issues

There are problems with latency.

Scalability Issues

There are no issues, and we are running over 400 SubLearnCenters.

Customer Service and Technical Support

Customer Service:

If they are working with SMEs, they’re 10/10, and our rep is 10/10 too.

Technical Support:

If it’s a breakfix, it can take literally years. We’ve lost the ability to speak directly to a learn specialist, so it’s a lot of “wait and see” and communication failures (playing telephone) some of the time.

Previous Solutions

Yes, previously with the SCORM capability, and we thought Oracle had a more robust “copy-down” capability.

Initial Setup

It was complex, but mostly due to the fact that we were bringing over legacy LMS data (current users and managers and their history) which was tricky, but we did it!

Also, the users didn’t like Learn. It was not as user friendly and simple (step-wise) as our legacy system. We didn’t anticipate how much they would hate Learn.

Implementation Team

We did it in-house.

ROI

It's huge, as it is revenue for us as we sell our training to hospitals and hospital systems, as well as through e-commerce for individual purchases.

Pricing, Setup Cost and Licensing

We are only paying for active users who logged in the past 30 days. This is something special Oracle is doing for us (Taleo did it actually). Our users are on for one year, but they often only use it for the first three months so we were paying for years for users who weren’t actually using it. This is much fairer. We are licensed for 5500 active users which works for us. They don’t do this for many customers since we have such an unusual business model.

Other Advice

Go beyond the demo. Make them show you how all of your scenarios will work in the system to make sure it really does what the sales team say it does.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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